To Whom It May Concern,

I’m writing to follow up on a warranty exchange for my Dyson Airwrap and to express my growing frustration with the lack of communication and resolution.

I first contacted Dyson support on April 4th after my Airwrap began randomly shutting off during use. Since it was under warranty, I called your support team after receiving generic and unhelpful responses through chat. During that call, I shared my screen to demonstrate the issue, and the representative confirmed the device was in excellent condition, with a clean filter and no visible damage. He approved a full exchange and explained I would be receiving the newer model since mine had been discontinued.

I shipped the Airwrap to the Texas warehouse, and tracking shows it was delivered on April 10th. I never received a confirmation email, but the new device briefly appeared under “My Machines” in my Dyson account, which led me to believe the exchange was being processed.

When I checked again last week, the replacement had disappeared from my account. I also saw conflicting statuses for the exchange, including one marked as “cancelled.” When I called Dyson support again, I was told that the cancellation was a system error and that my replacement was still being sent. However, I have received absolutely nothing. No email confirmation, no tracking number, no update. Just silence.

I have spoken with several Dyson representatives who said the issue was being escalated to a supervisor, but I have not received any meaningful follow-up. At this point, I do not believe any action has been taken.

You have received my original device, and I have followed every step I was instructed to take. I need confirmation that the replacement has shipped, along with a tracking number. I have screenshots of my conversations with your team, and if this is not resolved promptly, I will be escalating further.

Your products are too expensive for this kind of treatment, and I should not have to chase down basic information for a warranty exchange that was already approved. I expected better from a company with Dyson’s reputation.

Please respond with shipping confirmation and next steps immediately.