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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 594 Posts
  • 1,219 Replies
594 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Supersonic Nural™ hair dryer: your questions answeredNews

 Your Dyson Supersonic Nural™ hair dryer questions answered! Our Senior Design Engineer uses her expertise to answer your questions about styling with the Dyson Supersonic Nural™ hair dryer, including:What is Scalp protect mode? Why is 55 degrees the optimum temperature? Can I turn Scalp protect mode off when I’m in a rush? What do the different coloured lights mean at the back of the Supersonic Nural™? How does using the Scalp protect mode help me care for my scalp? Why should I care about my scalp health? How can the Supersonic Nural™ help me if I already have a healthy scalp? Is the Supersonic Nural™ good for dry scalps? Is the Supersonic Nural™ good for oily scalps? What does the new Wave+Curl diffuser do? What’s the difference between the dome mode and diffuse mode? Can the Wave+Curl diffuser create curls on naturally straight hair? What is Attachment learning? How does Attachment learning benefit my styling routine? Pause detect modeGot a Dyson Supersonic Nural™ question? Ask us

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24 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
How do the people who made it use Dyson Chitosan™ Pre-style cream?NEWS - HAIRCARE

 What's your type? Straight to wavy, or curly to coily? Fine or thick?Whatever your hair type, Dyson Chitosan™ Pre-style cream helps prime your styles.Available in four variants to suit your hair shape and conditioning preference.Now available to purchase in the US and Canada, and rolling out elsewhere in the world throughout August. Find out more at Dyson.com Learn more   

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Jack
Dyson Community Manager
3 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here: 

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5 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

 Shaping the future of hair drying. New ideas, new testing, new revolutionary curve. The Dyson Supersonic r™ Professional hair dryer has been engineered through relentless research with stylists – creating a powerful hair dryer that is fast drying yet lighter and smaller. I’m a professional stylist. Where can I order the Dyson Supersonic r™ Professional hair dryer? The Dyson Supersonic r™ Professional hair dryer is now available exclusively for professional stylists in the UK, US, Canada, France, Germany and Italy. Coming very soon to more countries - stay tuned for further updates!UK: https://www.dyson.co.uk/hair-care/shop-professional-hair-careIreland: https://www.dyson.ie/commercial/hair-care/supersonic-r-pro/vinca-blueUS: https://www.dyson.com/hair-care/professional/hair-dryers/supersonic-r/vinca-blueCanada: https://www.dysoncanada.ca/en/commercial/hair-careFrance: https://www.dyson.fr/professionnels/presentation Germany: https://www.dyson.de/gewerblich/ueberblickItaly: https://www

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Jack
Dyson Community Manager
5 months ago
A
aelizalovejoyNew Member
asked in General discussion
When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

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6 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Engineering the new Dyson Supersonic Nural™ hair dryerNews

 Introducing the new Dyson Supersonic Nural™ hair dryer.  Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan, China, Hong Kong, Italy, France, UK, Ireland, USA and Canada. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings. Find

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Jack
Dyson Community Manager
7 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Your hair care questions, answered​ - Amy Johnson Q&AInterview

  Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.  Amy answers your hair styling questions, from all things Dyson Airwrap™ to slicked-back bun breakage:Should the hair be styled wet, towel-dried or dry when styling it? Does using a styling product before you dry your hair with the Dyson Airwrap™ make the style last longer? Would you recommend putting rollers around the Dyson Airwrap™? What about overnight curls? Does the viral Sofia Richie wet hair bun break your hair? The most important thing you’d share with us as a pro?  ​From brush types to quick styles, Amy uses her insider expertise to answer the following questions on styling with the Dyson Airwrap™ multi-styler and dryer:What’s the difference between Dyson Airwrap™ brushes? Can I use a Dyson Airwrap™ on short hair? Is the Dyson Airwrap™ more for special occasion styling? Can I use my Dyson Airwrap™ on completely dry hair? How wet

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Jack
Dyson Community Manager
8 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage. 

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9 months ago
suebee3340
suebee3340Rookie Member
posted in General discussion
Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait.  I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out.This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry.Would be cool if it was cordless like the Corrale.

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1 year ago
Helias
HeliasNovice Member
posted in General discussion
How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier. 

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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Stuart
Dyson Community Manager
1 year ago
A
Anonymous
published in General discussion
Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago
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Anonymous
published in General discussion
Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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1 year ago
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Anonymous
published in General discussion
Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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Sj5860932Novice Member
asked in General discussion
serious help need!

Hello, I really need help to solve this situation.I’m a professional hairstylist in NY. I have two Dyson hairdryer. I retuned both hairdryers to repair / replace this April. I got one couple weeks later but I haven’t received another one. I contacted customer service many times. I gave them my information serial number, copy of return label as much as i can.but they keep saying we need time to research what happened this. And no response. I had same conversation 4time. Even supervisor said same.its been almost 7 month since I returned hairdryer.I have no idea what should I do.please let me know if someone has same situation and how to solve this.Thank you !

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7 hours ago
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rtnisNew Member
asked in General discussion
Disgusring refund process. Will be taking legsl action.

As a girl who owns the airwrap and air strait and who loves Dyson, I will never, ever, be ordering from them again. Order number : 1505985576My airwrap is grey and I accidentally ordered the blue airstrait. I noticed I made a mistake and went ahead to order the grey one and I returned the blue on 6th SEPTEMBER 2024 and I still have yet to receive my refund.  I have called numerous times, emailed numerous times, have been PROMISED numerous times that the refund will come through, however, it will hit the second month mark of not receiving my refund of £449. Dyson, you are selfish and you are thieves. We are not talking about a simple £10 here, it is £449! Do you not feel bad refraining that money from people?  I have informed ALL of my friends and colleagues and family members of how utterly disgraceful your customer service is, not one will be ordering from you anymore.I have taken down names each time I have called and I have proof of you promising via email refund will occur in the n

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1 day ago
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NjustinianNovice Member
posted in General discussion
Worst customer service

I bought a hair dryer on december 2023. On september 5 I contacted customer service because the blower stop working. At first they gave me some instructions to follow I did it but didn't work. Then I contacted them  again but they told me that my case would be escalated and someone would reach me out on 24hrs. No one contacted me . I wrote to customer services and the person that was assisting me told me that we would started with a replacement process but suddenly they said that someone would contact me, that my case was escalated because the cases of "this Island" referring to Puerto Rico were worked by other team. Days passed and again I wrote to them and they told me the same that my case was escalated and referred to PR team that I need to wait. I gave them another day and again contacted them , but now they were asking for my evidence of purchase and the same script that my case was escalated . I contacted them  again on september 13 and they told me that my case was referred to

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2 days ago
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MatildeNew Member
asked in General discussion
dyson parts turning brown

I bought my Dyson multistyler airwrap  in the color blue/ blush last year , in just a few weeks of little use the parts started to turn brown , I tried cleaning it like the tutorial does , it doesn’t come out , I contacted Dyson and they said that they can’t solve it, and my guarantee is still in time , here I leave some pictures so you can see  

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2 days ago
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kookilNew Member
asked in General discussion
The Dyson hair dryer I bought cannot be used in US due to the voltage

Hi! I bought a Dyson hair dryer in China in July, and brought it to the United States in August.I found that it does not work at all because of the voltage inconsistency.My hair dryer has not been used yet, it is brand new, can I replace it with one that is compatible with the US voltage?

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2 days ago
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Bee322New Member
asked in General discussion
dyson airwarp id

I just bought my Dyson airwarp id , On my first use when I attached the smoothing brush the device suddenly shuts down and blinks white , I did clean the filter but every time l use the smoothing brush this happens to me and it shuts down , any solution?

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2 days ago
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BlackcatRookie Member
asked in General discussion
Where is your complaints process?

On 14 October 2024 the Gloucester warehouse received return of a Prussian Blue and Copper Airstrait and the free stand that came with it. They have refunded only the free stand at £0.00.  I have contacted Dyson by calling and webchat over 10 times since 14 Oct. Various case numbers, asked to wait for return to be processed, etc. It HAS been processed and I have been refunded £0.00. The investigation needs to be to locate and find the Airstrait and to refund the £400.  I am feeling ill and stressed by this. I have provided the serial number of the device, photos, DPD consignment number and a photo of their delivery to Gloucester which shows a massive pile of boxes.  The latest case number is 42177034.  I want compensation for the calls, stress, worry and my time.  The call centre is BEYOND APPALLING.  They just placate to finish the calls or chat.   I AM VERY UPSET.  Can someone please help to resolve this? 

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4 days ago
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AmeliaaNew Member
asked in General discussion
Why my Dyson Airwrap i.d.curl button is not working?

Help! It's been a month since I bought the Dyson Airwrap id. I connected it via bluetooth with app on my phone, every time I styled my hair.Everything was going well until today I had a problem. I doubt it is related to app, but nevertheless the power button for id curl was not working as usual. I tried it several times(slides it up and release) and again it didn't showed me the seconds that the hair will be styled (wrapping, styling, cold shot). I thought maybe it was a problem with the filter, but cleaned it to make sure and again it didn't work. I don't know where the problem is, I'm very worried about this. Can you help me how to fix it?

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4 days ago
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AngiefbNew Member
asked in General discussion
Warranty Issues with Dyson Airwrap After Moving Abroad – What Are My Options?

I purchased a Dyson Airwrap in the UK last year and later moved to Malta. The motor has stopped working, and it still has 14 months remaining on the guarantee. I took it to the Dyson service providers in Malta, who advised me to contact the UK since it was purchased there, and they suggested I should be able to send it in for inspection.However, after speaking with online support, I was informed there’s nothing that can be done. The device is still under warranty and faulty. Has anyone else experienced a similar issue, and how was it resolved?

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5 days ago
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ksa mraNew Member
posted in General discussion
Dyson Won't Refund Lost Package

Ordered 11/1/2024, Package stalled at mail center. Called Dyson 11/8/2024; Dyson sent return to sender. Package still stalled at mail center and Dyson refuses to refund $810. What kind of high end company does this to consumers? I am so irritated with this customer service and company policy.

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Jack
Dyson Community Manager
6 days ago
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CarolepNew Member
asked in General discussion
broken hair dryer

So disappointed in Dyson customer service. Had to drop off my hair dryer at a service center 90 min away. Never received a call about repairs. Had to call customer service but they were unable to connect me directly to the repair center. Had to drive another 90 min to find out they could not fix my 3 year old hair dryer. Very disgusted with their customer service. Will not refer anyone to Dyson. Product should last longer than 3 years with a price tag of 420$

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7 days ago
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