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General discussion

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AsmaRookie Member

asked in General discussion

Airwrap attachments do not attach securely

After a few uses of the air wrap i noticed that the attachments do not attach well, there is a small gap that is left inbetween. I thought it is only with me but even my friend have had this issue with her airwrap after a few uses, what could the problem be?

8 months ago

hollykeatsNew Member

asked in General discussion

Using Air-wrap Abroad

Hello! I am Canadian and purchased an airwrap last year… I am traveling to South Africa and want to bring it with me. Will it wok to use an adapter, or will that break it?

8 months ago

RobelisNew Member

asked in General discussion

when you guys going to send me my package

On November 24 my husband bought a dyson airwrap for me and dyson hasn’t even shipped In so frustrated it was a dream to me to get this and know is a nightmare . I don’t even know what else do since all the foments they have in Instagram is bad reviews about their customer service . They do not response phone calls WhatsApp nothing can you give me my money back ???

9 months ago

whywhyy8Rookie Member

asked in General discussion

Corrale Flight Ready Proof.

Have always been a fan of Dyson. Got my Corrale back in Dec 2022, have been using it for the past 3 months and absolutely love it.Want to take my Corrale with me when I travel. Well aware of Flight mode and also strict restrictions in Japan which means I am not allowed to travel with my Corrale in and out of Japan.Trying to follow instructions here. However, unable to get approvals from Airlines without providing proof / evidence.The Corrale is UN 38.3 tested which means it is safe to be transported. However, spent a few hours with Dyson Support but unable to obtain a copy from Dyson on the UN 38.3 test report.It is marked on the Corrale that Voltage = 14.4V and Power = 55W but unable to get information from Dyson website or anywhere on Capacity (mAh/Ah and Wh) and unable to demonstrate it to the Airlines that the Corrale is below the Airlines’ power rating threshold.Dyson Support kept telling me I can travel with my Corrale except to/from Japan, however, unable to provide me with the

9 months ago

petunia272New Member

asked in General discussion

Dyson Airwrap Large Volumisinf Brush Attachment

Hi! Was just wondering if anyone knew if the new LARGE round brush attachment for the airwrap was available anywhere in Australia? I can’t seem to find it on the website even though I saw it a few weeks ago… Thanks!

9 months ago

AmirovstarNew Member

asked in General discussion

Dyson Airwrap - US version is not working in Azerbaijan. Help!

Hi everybody. Husband purchased for me Dyson Airwrap from US and we live in Azerbaijan. So i cannot use it here, because my dyson is not working here. Assistant from website advised to use it with universal voltage adapter. I bought Samsonite adapter from US also, but it doesn’t work with adapter also. What can I do? I would like to change it to Europe model in Turkey, but assistant from Turkey said that, they cannot do it because US warranty is not available in Turkey. What to do?

9 months ago

alyzaNew Member

asked in General discussion

Where can I find out about availability for the new Dyson hair clips?

When will the Dyson hair clips come to the states! I need pleaseeee(Moderation edit - title updated)

9 months ago

NoelleMc91New Member

asked in General discussion

Dyson Hairdryer Vs Dyson styler

Hi all, If i buy a dyson hairdryer, can I buy heads for it, will it eventually work the same as the dyson styler?

9 months ago

PflyerNew Member

asked in General discussion

Should my Dyson Airwrap multi-styler attachments lock in place with a click?

I just purchased a Dyson Airwrap..and I love it. However, when I insert the attachment, there’s no click. None of the attachments click in place. When I use the attachment on my hair, the tool doesn’t appear loose, but I’m concern that something is wrong. Please advise. Thank you!!!(Moderation edit - title updated)

9 months ago

User456321New Member

asked in General discussion

Airwrap Complete diffuser restock

Hi! I am an owner of what I believe is the first version of the Airwrap. When I saw that you have a diffuser attachment, I was so excited and wanted to get it but it’s all sold out. When can we expect a restock of some of the attachments??? I am also interested in the large round brush and the 1.2 long barrel.

9 months ago

MirthiaRodzNovice Member

asked in General discussion

Order status and orientation

Hi:On November 24 I did an online order, 3 days ago ( Nov 27) I received an email that the product color was not available and I need to change it. The same day I replied the email that I received and called after 1.5hrs waiting in the phone, I changed the color and requested a confirmation by email. Representative told me that I suppose to receive it in 3 hrs today is Nov 29 and Im still waiting for the confirmation. I sent messages in WhatApp nobody responded, I chated with somebody in the chat yesterday the 28 and told me that the email is pending to be receive the same day. I need to know if this page for Dyson is a scam because there is no sense for me that Im still waiting for days for a confirmation and customer service online and by phone are NOT available never. I dont understand the delay to response the basic things and if is a scam I need to cancel today, Thanks!

9 months ago

Hanna88Rookie Member

asked in General discussion

Hi! What are exactly Dyson AirWrap's three temperature modes (°C/°F)? Thanks.

Dyson AirWrap's three temperature modes

9 months ago

ladyinredNew Member

asked in General discussion

Airwrap Incomplete

Hi Dyson, how about selling your Airwrap by itself and then customers can choose the tools to with them. Therefore it will be cheaper for a lot of potential customers. I had the Airwrap Complete and only used the prongs.

9 months ago

LcatchpoleNew Member

asked in General discussion

How do I arrange a repair for my Dyson Corrale straightener?

My straightners were ripping my hair when i used them today. when i looked thed rubber seal around one of the plates has un stuck and the plate is not working effectively. i can not see a way to mend this and need them returend as they are under warrenty ive only had them 4 months and no reason this should have happened. i do not know how to fix this and i can seem to find any way to contact dyson or discuss the issue i am having with them Please help direct me where and what i do next, i was so excited to buy these and i am gutted just want them to work and get it sorted Laura(Moderation edit - title updated)

9 months ago

stuNew Member

asked in General discussion

Where can I find information on returning my order on Dyson.co.uk?

Why is the web site for dyson no use for return information(Moderation edit - title updated)

9 months ago

SuzysueNew Member

asked in General discussion

Will a UK Dyson hairdryer work in Thailand?

Does anyone know whether the Dyson hairdryers work in Thailand please?

9 months ago

AustinNew Member

posted in General discussion

Anyone having luck with US escalation? i don't

I bought the airwrap. We all know how expensive it is. Used ones didn’t work then tried one more still no success. Was on phone for one hour 49 minutes. The rep tried to connect me with Marisa who happened to be a team lead. I was put on hold multiple times but no one would say a word on the other end. It was impossible to believe they couldn’t hear me. It was done intentionally so I would give up. Finally it sent me to a survey. Next day I get an email from Michael that I will be offered 20% discount on original pricing as a good gesture to help with what I went through also stating I will get a return label. Then a email from Marisa as well. I sent all the information I was asked to provide and screenshot of what I like to get in exchange. As of today no news or a shipping label. How hard is it to take time to help a customer and honor what is promised? I’ve never ever faced such issues with any product or company on a return such as this

9 months ago

Jkcm4949Rookie Member

asked in General discussion

Why is the Dyson Airstrait straightener making the room foggy?

Why is my brand new airstrait making the room foggy (using on dry hair)?

9 months ago

katieq1New Member

asked in General discussion

Dyson Corale straighteners - battery died, advice needed.

I’m trying to find out whether you can get a new battery put into the straighteners?They are approx are 2 years old and you can no longer use them without plugging them in.Really disappointed as they cost a huge amount of money to die within this space of time?I have gone through all the support advice and have checked everything.

10 months ago

minklemooNew Member

asked in General discussion

Purple & Black Straighteners - Help!

Im trying to buy these (and have been for the past 18 months!) I can see you can buy if you're a stylist or from America - has anyone tried this before? Im in the UK.Any other ideas - I'm not interested in any other colours other than the purple and black (to match my airwrap)

10 months ago

NealguptaNew Member

asked in General discussion

How can I find replacement parts for the Dyson Airwrap™ multi-styler?

My daughter has an airwrap. There is a collar at the top if the airwrap that you attach the brushes to. This does not seem to be available in the spare parts section of the Dyson website.Any ideas where I can get a replacement please?(Moderation edit - title updated)

10 months ago

AhylandNew Member

asked in General discussion

air wrap attachment doesnt fit

I bought my air wrap a few years back and just bought two new attachments but they don’t seem to fit. I had thought that they were universal so wondered if this isn’t the case? My old attachments have little nobbles on them that click in and the new ones are smooth…

10 months ago

emmanuelkattoRookie Member

asked in General discussion

How to treat heat-damaged hair?

Hey, my name is Emmanuel Katto and I’m from Uganda. I’m facing alot of hair damage issues, my hair are very damaged after using the hair straighter can anyone help me how to treat heat-damaged hair without cutting my hair?

10 months ago

MrsWNew Member

asked in General discussion

Airwrap - Which attachment are for long vs short hair?

Hi! I’ve sadly purchased the airwrap for above shoulder length hair instead of the long, I didn’t realise there were different ones available. As I’ve already opened and used it, can I ask which attachments are different for long hair? Hoping it just one or two so I can purchase separately! 🤞🏻

10 months ago

haileynNew Member

asked in General discussion

I have not received any updates on my order - HELP

I have placed an order for a professional blow dryer through the phone with dyson. I placed my first order on 10/13 which was canceled the same day and called again to place a new order on 10/19. I have called consistently asking for answers as to what is going on with my machine. I am always told on the phone that the order is processing and they will expedite it for me, but I never receive a confirmation email. I am extremely upset and do not know what to do as I need this for work and no one seems to be able to help me.

10 months ago

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