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Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 708 Posts
  • 1,320 Replies
708 Posts
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Fancypants1980New Member
posted in General discussion
Help!! How to I change the heat my Dyson hair dryer

First time using it. Why do the red lights not stay on? How to do change the heat? 

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ashton0000New Member
posted in General discussion
Treatment of professionals has tarnished my impression of the brand.

I am the owner of a hair salon in my city and we all use Dyson Supersonic Professional hair dryers. Our clients expect an elevated and high end experience and we have been very proud to represent Dyson as our tool of choice. Recently I returned my hair dryer for a simple warranty claim. My agent was polite and told me it would only be 7 - 14 days before I had my new dryer. Fast forward to now, I have spoken to three more agents trying to confirm updates on my order and have only just now been informed the Supersonic Pro is out of stock. Had i known this before, I would have simply purchased a new Supersonic at my local beauty supply to use in the meantime. Now, it has almost been a month and I have been losing valuable time behind the chair using a cheap, off brand dryer.  All agents have refused to escalate my issue to case managers and I am now having to take my issue public. Poor treatment of any of your customers is unacceptable, but especially when we are relying on your product t

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arieltucci83Rookie Member
asked in General discussion
professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark. 

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JonathanchuaRookie Member
asked in General discussion
dyson warranty for airstrait

I am having problem with my airstrait been using it for 2 weeks and today suddenly it won’t work. I ‘ve been using the right which plug and  the test  and today suddenly it didn’t switch on.  the only concern for me is I bought the Dyson airstrait in Dubai and I have moved to Malaysia for now . Can I still get the warranty in Malaysia . I won’t be going back to Dubai anytime soon as my work needed me to be in Malaysia . 

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Jack
Dyson Community Manager
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Londonno1Novice Member
asked in General discussion
Why won't my Dyson Airstrait straightener switch on?

Has anyone else had problems with their airstrait?  I’ve had two machines delivered now and both have the same problem,,,, no power to it! just wondering if I am just unlucky or is this an issue for anyone else (Moderation edit - title updated)

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elgNew Member
asked in General discussion
Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty.  Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost.  By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

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TetianaNew Member
asked in General discussion
help plese

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

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Jack
Dyson Community Manager
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ca.izabelaNew Member
asked in General discussion
airwrap stopped working after two months.

I’ve cleaned the filter after each use, I’ve been nothing but gentle to it, and this thing stops working mid use. How is this possible? 

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Jack
Dyson Community Manager
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MellyNovice Member
asked in General discussion
Dyson Airstrait straightener Presentation case/Travel wrap/Display stand availability in the UK

Can’t purchase protection for my lovely new and very expensive Airstraits here in UK - any thoughts what to use instead as nobody in customer service has any clue when they may become in stock?(Moderation edit - title updated)

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Jack
Dyson Community Manager
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Ami MehtaNew Member
asked in General discussion
Replace a brand new Dyson Airwrap from India for a US version

I received the Airwrap from my family as a gift. I live in US, when I had reached out to Dyson in June, customer service reps has assured me, i would be able to switch the Airwrap for the US version.I could not get  to the service center, due to a long term medical emergency in the family.When I reached out back to the Dyson customer care today, they are telling me the policy has changed and they cannot replace the Dyson Airwrap for the US version.I need help!!!!!I am stuck with this beautiful expensive piece of technology that I have not been able to use for months now. There has got to be a way to help me with this, so I can use the Airwrap and be a satisfied customer. Can someone from the Dyson community take this back to higher management and help resolve this situation, please? (Edited by moderator – Tags added) 

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beefyredNew Member
posted in General discussion
egregious customer service

dyson violated their own return policy with incompetence and disregard. Over five months trying to return an unopened hairdryer. As an owner a dozen Dyson products I will never invest in another. I have a paper trail beginning in 2023 regarding this matter. 

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TrifstyleNovice Member
asked in General discussion
Supersonic Pro not turning on…

I’m just wondering if anyone can help or offer maybe some support ??So, it’s taken me a long time to get comfortable using my Dyson Supersonic, especially on clients. At first I couldn’t get used to the shape and the location of the buttons felt awkward. But then slowly I’ve actually grown to love it. Now just as I’m starting to really get the feel of it, it suddenly stops working. I’ve had it just around 6 months. It’s working fine one day and then the next day it just won’t turn on.I contacted Dyson through the chat feature on their website and was told by the representative that my machine is broken and must be repaired. They say I will need to drive over two hours to a Dyson repair center to get it fixed. Only after I tell them that I live in a city and do not have a car do they offer me the option to have it replaced. But then I’m told that there are no Supersonic Pro units available. What the heck? Can this be? I’m just wondering if anyone else has had this happen??No repair cent

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JmdubbsNew Member
posted in General discussion
Short Lifespan Airwrap

I have had my airwrap since Nov 2021, so 2 ½ years. And i barely used it a couple times a week max and it just stopped working yesterday. I chatted with an agent for 2 hrs and came to the solution that they escalated my case and would be in contact in max 24 hrs. I called today after the 24hrs and there was never an escalation or anyone who was going to contact me. As i am out of the warranty range and live far from a service center the only solution i was given was to replace it. I was not offered any sort of discount. I stayed on the line to take the survey and the representative would not hang up the phone for me to do that. They kept the line open for over 30mins. For how expensive dyson products are i expect a better level of customer service and i expected the airwrap to last at least 10 years. I am very disappointed and will be looking into shark and other companies. Id rather spend a couple hundred if im going to just be replacing them every 2-3 years. From the reading i have d

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charleaRookie Member
asked in General discussion
Why didn’t/will the ceramic pink airstrait launch in the UK?

I keep seeing comments claiming that the Mother’s Day colourway has launched in the UK but it doesn’t include the airstrait. Why not, Mother’s Day is 9 days away in the UK! Can we expect it?

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Jack
Dyson Community Manager
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Stephen PRookie Member
asked in General discussion
V11 Absolute cyclone replacement cant be found

Hi everyone. I have a Dyson V11 Absolute nickel/blue from 2021 and the cyclone/ handheld unit needs replacing. This is because the electrical connection into the wand is faulty and it no longer turns the brush heads. I’ve contacted Dyson and they sent a replacement which I had to pay for. The replacement doesnt fit my existing battery as it has a different underside to the handle. My model has no protruding elements but the replacement has two little protruding bits. See attached picture. Dyson seem unable to find a replacement cyclone in my style and don’t understand the problem despite me sending the photo. Can anyone help me on how I find a solution? Many thanks  

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Jack
Dyson Community Manager
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Mayers8126Novice Member
asked in General discussion
Sent Corralle into get repaired and now they are saying it wasn’t in the box!

Sent in my $500 Corrale stradinghtner to get a new battery. Shipping label said it was going to Washington. I get a call saying it is in WI and my Corrale is NOT in the box only the docking station and cord is. When I called they said it never went to WI only Washington. BUT the representative in WI sent me pictures. The pictures show packaging that I did NOT put in the box. They are telling me file with UPS but THEY LOST IT and SENT IT to a place I never authorized. Anyone else go through this?

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HinnaNew Member
asked in General discussion
Airwrap is not working for my hair texture

I have had the airwrap for about 6 months now, and I am struggling with it. I have thick hair and a lot of it. It’s not curly but more wavy and very frizzy. I have tried different products and methods but the air wrap just leaves my hair poofy and frizzy. I always have flyways that I can’t take. The style also doesn’t last for me. If I use the barrel it only lasts until the end of the day. If I use the round brush again it only lasts until the end of the day. And I can never get my hair to be smooth and shiny like I can with other heat tools. Help!!

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elooNew Member
asked in General discussion
Can I use my Dyson Supersonic Hair Dryer from Japan in the US?

Hi,I recently bought a Dyson Supersonic Hair Dryer in Japan and bought it over to the US. When I was talking to the salesperson at the place of purchase, they told me that it should work since the power supply range is the same. However, when I plug in my hair dryer at home it doesn’t work at all. The voltage stated on the hair dryer is 100V 50-60 Hz. Please help!

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gunnercNew Member
asked in General discussion
big Big BIG HUGE BRUSHES desperately needed

Dear Dyson, Lets talk about round brush / attachment size. If you double the size of your largest round brush, you’ll be getting close to what women need.   I’m talking AIRWRAP attachment, and regular blow dry brush. I have baby-fine, shoulder length hair, and can only get volume into my hair if I use a huge barrel brush.   Please bring out a HUGE brush ASAP!   

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Jack
Dyson Community Manager
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Laura McCulloughNew Member
asked in General discussion
Serial number easy to remove

My hair dryer on/off switch stopped working. I purchased it 15 months ago. I took off the tag with the serial number because it was annoying. It is still under warranty and I have the receipt. Dyson customer service said they can do nothing because I removed the tag with the serial number. I bought this dryer to test for my YouTube fans. I gave it a great recommendation but now I am hoping people didn’t purchase this off my review. I will talk different about this product in the future. I also live 2 hours from a center than can fix it so that is not an option.

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Jack
Dyson Community Manager
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hdzdh1New Member
asked in General discussion
corrale problems

Hello,I am just curious to know if anyone else is having the same problems I am having? I have had to exchange my Coreale at least three times now because the cord stops charging or there is a short that won’t hold the cord in place. I use my flat iron every single day and the magnetic thing isn’t holding anymore. This has happened 3 different times!  It’s frustrating that this is a $500 flat iron and I constantly have problems with it. I love the way it styles my hair but it’s frustrating that it won’t stay plugged in! I have the air wrap and the blow dryer, obviously no problems with those.. Any suggestions or ideas would be greatly appreciated!! 

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Claire.cnsNew Member
asked in General discussion
Dyson Airstrait Launch

Hello everyone!My name is Claire, and I'm currently pursuing a Master of Science in Marketing Management in the Netherlands. As part of my coursework on 'Marketing of New Products,' I'm delving into an in-depth analysis of Dyson's strategic and tactical decisions regarding the launch of the Airstrait.I'm reaching out to this knowledgeable community in hopes of gaining insights into Dyson's decision to debut the Airstrait in the U.S., Mexico, and Canada before rolling it out to the global market. Is it possible that these markets served as initial testing grounds for the product? What factors might have influenced this phased approach to the launch? Or are there other reasons behind it?Any perspectives, information, or resources you could share would be incredibly helpful for my assignment. I may be shooting in the dark here, but I thought this community would be the perfect place to seek such specialized knowledge!Thank you in advance!Warm regards, Claire

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Jack
Dyson Community Manager
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Bhavya0301New Member
asked in General discussion
Using dyson bought in US in India

Hello,  I bought my Dyson in the US and I am moving back to India. I bought it last year August. Is it possible to exchange it for the one that works in India, or maybe get it exchanged in India.  what are my options? Thank you :) 

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Jack
Dyson Community Manager
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Gloria NogueiraRookie Member
asked in General discussion
My airwrap broken after 3 years.

My Airwrap broke after 3 years, and it is not repairable. The solution given to me was a 25% discount to buy a new one. I would like to report my immense dissatisfaction. Considering the significant investment I made when purchasing the product, it is disappointing to find that its lifespan is so limited, especially since I have always used the product with extreme care. I firmly believe that a product of such value should offer durability consistent with its quality and price.

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Jack
Dyson Community Manager
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PursesandshoesNew Member
asked in General discussion
What repair options does Dyson offer for out of warranty Airwrap unit ?

I purchased my air wrap in 2020, loved it, raved about to my friends and even talked them into buying it. Suddenly this thing stopped working.  Sought chat support - horrible, I was offered to send unit to Ontario (I am in AB Canada mind you) at my own expense. She kept repeating I buy a new one Called - a guy promised to look into my case and see what he can do (april 1st). He told me Canada actually has no repair centre. Really? Is this true dyson? Then buddyy said he will call me back april 5th. never got that call so I called Customer service april 12th so i was told basically, tough luck only option is to buy a new one and they will sell me a new unit at 20% (apparently their best offer). I dont need that, i can get it at 20% off with my sephora acct.  then I asked, what is the benchmark usage for this airwrap so I can do the math based on how much cost im putting on for the life its expected to last. The lady didnt have this info (she was very nice btw). She said based on what su

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Jack
Dyson Community Manager
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