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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

594 Posts
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594 Posts

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HusbandRookie Member

asked in General discussion

Supersonic - What is the wattage?

How much power does my hair dryer use? I know that it is 120Vac, but I want to know how much actual power is required. I looked through the owner’s manual, and it doesn’t say. Nor does any label on the device, which is weird. This is basic stuff, as a person should be able to plan for his power needs on one circuit.Thanks. (Moderation edit - Moved to a NEW question/Tags Added)

23012

1 year ago

adalinep31New Member

posted in General discussion

I'm out 600 bucks and no Airwrap!

I purchased an Airwrap Vinca Blue from Best Buy that broke after the second use. I was told it was a manufacturer defect and initiated a return for 1/7/23. It arrives at the warehouse 1/13; I was told that it was actually NOT in stock as previously communicated. Estimated time was anywhere from 4 to 8 weeks. I was pretty upset, but was offered a refurbished 1st gen to try out while I wait but it was returned to sender 1/25 before I even received it. I called Dyson asking why and was told Vinca blue was restocked earlier than expected. Got a new order number and everything Except I called today 1/31 and was told IT’S NOT IN STOCK and they’re unsure why I was told that. I’m out 600 bucks for a machine I’ve never really tried. Why promise a refurbished machine to test out if you’re not going to send it? I asked for them to return the broken machine the second I found out nothing was in stock but that simply wouldn’t be possible. I’m out 600 bucks, no machine to return to best buy or ev

1231

1 year ago

fleejaxNovice Member

asked in General discussion

Straighteners don't hold charge - What can I do?

I bought my wife some Dyson straighteners 2 years ago for Christmas and she uses them every day. Even using them in hybrid mode they no longer hold a charge long enough for her to finish straightening her hair.It seems that the battery can no longer hold enough charge for them to be usable, so how do we get a new battery installed as it's a sealed unit?Also the fact that when plugged in 'in hybrid mode' the unit can't get enough power to operate is a major oversight.

156086

1 year ago

SampsonrusticNew Member

posted in General discussion

Product Request: Men's shaving hair collection

Vacuum for a hair clipper.I think there would be a lot of happy customers.

221

1 year ago

Karen BickelRookie Member

asked in General discussion

Service repair for Airwrap in USA, Reno, NV?

Does anyone know where I can get my Airwrap repaired in Reno, NV? I was really disappointed to learn that my $700, 2.5 year old Airwrap can’t be repaired by Dyson. I’m willing to send it to them, pay for it, but they have no support to offer. (Moderation Edit - Tags Added/Category Updated)

1896

1 year ago

PeliNew Member

asked in General discussion

Dissatisfied with product claims & would like to return for a refund

I purchased Dyson Corrale straighteners (serial no. 438758-03/03) 18/10/22 from Currys after reading the claims about them being less damaging to the hair because of the floating plate technology, lower heat requirement & the need to go over each hair section once only. I found the roughness of the plates dragged on my hair, using the 185 degree temperature, did not straighten my hair in one pass & over a period of 4 months, my hair has suffred a lot of breakage. I have previously used a number of other straigteners at less than half the price of the corrale over a 10 year period & have never experienced damage like this. Because f the reputation of Dyson & the positive feedback from friends about the Dyson Airwrap, I was very hopeful about this product, but ultimtely disappointed & my hairdresser was shocked by the damage they have caused my hair. I would like to return the product in it’s original condition for a full refund, so please confirm how this can be arra

12751

1 year ago

hokieinotownNew Member

asked in General discussion

Stand for vinca blue/rosé supersonic?

Does anyone know if Dyson intends to come out with a stand for supersonic hair dryer in the Vinca Blue/Rosé color scheme? (Moderation Edit - Tags Added)

2752

1 year ago

dee_kinraNew Member

asked in General discussion

Dyson Corrale - Hair straightener - Purchasing advice

Hi all not sure if I can justify spending £400 on a hair straightener. I’ve been off work due to cancer treatment and have just finished all my treatments and thought I treat myself to something I really want. My hair have started growing after chemo. I spoke to a friend who has highly recommended I buy the Dyson hair straightener and to be honest I really really like the blue one but it’s the price which keeps stopping me from buying it even on a payment plan. Maybe in the summer I will get it when I can try and justify it to my old man.I’m so confused I really want it then I hold back due to the price as sick pay isn’t much with bill’s going up I don’t know should I just go for it or it’s not worth it some advice please 🙏 I look at it everyday I put it in my basket and then remove it 🤣 (Moderation Edit - Tags Added/Title Updated)

2571

1 year ago

dendysfanNew Member

asked in General discussion

Airwrap Plug/outlet type in Thailand

Hi. I want to buy an Airwrap in Thailand. However, I need a specific two pin round outlet. Does anyone know the type of outlets they use in Thai’s Dysons?Asking, because there are two possible type of plugs and I have no option to come to the Dyson store where I’m located. (Moderation Edit - Tags Added)

1682

1 year ago

DayzNew Member

asked in General discussion

Supersonic - Hair dryer bought in Thailand cant be used in USA! Help!

My son bought me the supersonic hairdryer in Thailand and I bought it home (USA) and it doesn’t work. I called 3 different customer Service numbers but am getting run around. Help?!? (Moderation edit - Tags Added/Converted to Question)

4212

1 year ago

josetta16Novice Member

posted in General discussion

Airwrap shuts off - terrible customer service

Terrible customer service. My airwrap just shuts off every 10 seconds and their response is to buy a new one!! I spent $600 and it only last 2-½ years!!! Terrible terrible customer service - I am so mad that I made a horrible investment!!!!!

1747810

1 year ago

gtnRookie Member

posted in General discussion

Ordering Experience - Don't buy Dyson products at Argos

My husband gifted me a Dyson hairdryer for my birthday in December. I was over the moon when I saw the white Dyson carton under the wrapping paper, however on removing the dryer box from inside the carton I was in for a bleak surprise: the product had been replaced with a cheap, old, used hairdryer 😱Having bought from Argos, whom we thought being a reputable provider, and having collected the product from one of their Sainsbury’s stores, we were sure the issue would be resolved promptly and the missing item replaced. Boy were we wrong.Customer service referred us to the store, claiming they’d give us a refund. The store manager refused to even look into the issue, accused us of fraud and kicked us out of the store. We went back to customer service and they claimed that since the item was picked up in store they cannot offer any support and we can only deal with the store manager directly. So basically if you order on Argos online for pickup in one of their stores you do not have acces

2823

1 year ago

AnniebytheseaNew Member

posted in General discussion

Travel charger for straightener

Would people find a smaller travel charger useful for their straighteners? I find the long cable really useful at home but bulky to pack when travelling especially with just cabin bags. I don’t take the docking station just the cable. (Moderator Edit - Converted to Conversation, Tags Added)

3630

1 year ago

VidelNovice Member

posted in General discussion

Order Lost? Support non-existent. Worst experience ever! Help?!

Hello everyone, I guess I should have just looked through some of these topics before getting the great idea of placing an order directly on the Dyson website.I placed an order for an AirWrap as a Christmas gift for my wife a week ago. During the time of the order the page said it would arrive on the 23rd. I thought great, in time for Christmas. And figured even if it's delayed a few days it'll just be a late gift, oh well. I finished checking out and submitted the order successfully, the page reloaded and showed an order confirmation page with all the details and the order confirmation number. It said I should also get an email. Well the email never arrived. I figured maybe a glitch in the matrix and thought not much of it as I did get to the order confirmation page on the Dyson website afterall. Also I received an email from PayPal confirming that I authorized a payment to Dyson.. so I figured I'll just wait for the tracking number email. The tracking emails never came. In fact no up

173614

1 year ago

Imren25Rookie Member

posted in General discussion

Turkey - Airwrap Purchase Help

Hello there!I am a person with a physical disability. Unfortunately, dyson stocks have not been renewed for a long time in our country (Turkey). It is not possible for me to go to the hairdresser whenever I want. So I request your help to buy dysonAirwrap

1593

1 year ago

LeximhaileyNew Member

posted in General discussion

Dyson AirWrap out of stock?

I have the first gen AirWrap in Fushia, but really want the new generation. Is there anyway to know when Dyson will put them back in stock besides waiting on an email? I don’t want to buy from another site or retailer in case it’s a counterfeit machine. TIA. 🥰 P.S. this is the ONLY tool I’ve touched since purchasing 2 years ago. Thank you Dyson for such a great product!

1531

1 year ago

JamievmNew Member

asked in General discussion

Poor manufacturing of Airwrap - What can I do?

Anyone else had poor quality manufactured airwrap? Purchased brand new and taken straight out the box and cost £500 very disappointing do I need to contact dyson direct or should I just go for a refund from Currys in the UK. Jamie

1252

1 year ago

Beth1410New Member

asked in General discussion

Online advertisement for Airwraps - Discount code

Google says Dyson airwrap is $599 with code OWNERS20 but when code is added it’s $719. Very confused as wanting to purchase (Edited by moderator – Title amended/Tags added)

1862

1 year ago

Lucia2022Novice Member

asked in General discussion

Airwrap Prussian Blue Availability - Dyson France

Hello - I would like to purchase an Airwrap Complete in Prussian Blue / Copper. Please can you tell me when this item will be back in stock? I live in France - so I’m happy to buy it here or from your Uk website as it seems this colour is exclusive to the dyson website in the UK - will it also be available on dyson.fr? Many thanks, Lucia (Edited by moderator – Tags added)

1176

1 year ago

Anton ChrisNovice Member

asked in General discussion

Airwrap - Tool kit Purchase - Grreece

Where can I buy the new airwrap upgrade kit? Dyson ships only within the us.I am from Greece and I cant find it anywhere. Also the site in Greece is not helpful at all. It has no information for attachments at all….Thank you for your time (Edited by moderator – Title amended)

21110

1 year ago

slmueller0614Novice Member

asked in General discussion

Airwrap Styler Long - How do I store?

I ordered an Air Wrap Styler Long by accident. It’s fine, but how in the heck are the attachments supposed to fit in the storage case? The wrap attachments are too long to stand up. Do the brushes stand up in the corners and everything else just gets unceremoniously jammed into the middle compartment? This seems uncharacteristically disordered for a Dyson product. :-(

161078

1 year ago

NathanJTRookie Member

asked in General discussion

Is it normal to receive second hand goods when paying for new?

I recently purchased an Airwrap Complete for my wife’s Christmas present, and as she’s out this morning thought I’d take the oportunity to wrap it.I noticed though that the plastic seal on the box had been cut so, curious, I opened the lid. I then found the paper wrap had also been opened, and finger prints on the top of the storage box. So I opened the box, to find hairs in the brushes and all the attachements smashed down into the carboard packaging.There’s no way this thing is new, but this close to Christmas I also know there’s no way I’ll be able to resolve the issue in time. Is this normal for Dyson now? I mean, we’ve had numerous vacuums and fans over the years and never really had an issue.So, thanks Dyson. £500 and a massive let down before she’s even started using it!

9524

1 year ago

glosstwitRookie Member

asked in General discussion

Dyson Supersonic Prussian Blue/Rich Copper

Hello all, does anyone know if this colourway will be available in the UK again? I see it is in stock on the US page but just says “unavailable” for the UK? many thanks

1394

1 year ago

kiamozNew Member

asked in General discussion

Airwrap compatible with 220V power?

Hello , I want to use this Dyson Airwrap™ multi-styler Complete Long out of United State , with 220V power , this is compatible or not ?

104442

1 year ago

kavissovNew Member

asked in General discussion

Dyson Airwrap - How to use 120Volt in Euraisia?

Good morning, everyone.During my business trip to USA, I bought Dyson Airwrap for my wife and took it to my home country Kazakhstan.After unpacking of the Dyson i understand that voltages are different in USA and Kazakhstan. My Dyson which I bought in USA applicable to work in 120Volts and 60Hz, but in Kazakhstan we have only 220Volts and 50Hz.Is it possible to replace in official shop or in service center my Dyson Airwrap 120V to 220V in UK or Turkey (this are countries where i can send without problem)? Because we don’t have official dyson center in Kazakhstan.If it isn't possible, could you please advise resolution of my problem? Because as i understand power adapter can’t be used for dyson.Thank in advance for your response.Best Regards,Arman Kavissov

93242

1 year ago

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