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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

701 Posts
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701 Posts

asked in General discussion

Is the Dyson airwrap allowed in hand luggage?

Hi I am taking a flight really soon, and curious if I can carry my styler in hand luggage with me to aircraft. Pegasus airlines. Vienna - Istanbul - Almaty. (Moderation Edit - Tags Added/Category Updated)

85602

1 year ago

larkinwaltersRookie Member

asked in General discussion

Dyson Airwrap Toronto To London - Dyson local exchange policy

Hi there,I hope you are doing well. I have tried contacting the dyson uk support line a bunch of times but was never able to get through. I got a dyson air wrap a couple of months ago but am now moving to the uk. Dyson canada told me to contact Dyson uk about an exchange program? is that a service that is providedAll the best (Edited By Moderator - Tags Added/Title Updated)

1262

1 year ago

AustinNew Member

posted in General discussion

Anyone having luck with US escalation? i don't

I bought the airwrap. We all know how expensive it is. Used ones didn’t work then tried one more still no success. Was on phone for one hour 49 minutes. The rep tried to connect me with Marisa who happened to be a team lead. I was put on hold multiple times but no one would say a word on the other end. It was impossible to believe they couldn’t hear me. It was done intentionally so I would give up. Finally it sent me to a survey. Next day I get an email from Michael that I will be offered 20% discount on original pricing as a good gesture to help with what I went through also stating I will get a return label. Then a email from Marisa as well. I sent all the information I was asked to provide and screenshot of what I like to get in exchange. As of today no news or a shipping label. How hard is it to take time to help a customer and honor what is promised? I’ve never ever faced such issues with any product or company on a return such as this

4501

1 year ago

LlcreswellNew Member

posted in General discussion

Product Suggestions - Bowl Diffuser

Dyson needs to create a descent diffuser for curly hair. The current one does not hold and lift hair. So tempted to switch to the shark just for the diffuser but I love the dryer.

1972

1 year ago

samiracarusoRookie Member

posted in General discussion

UK Airwrap in Italy and Spain - URGENT

Hello, I purchased an Airwrap a while back in the UK. I am now in holiday in Italy and brought it with me. I just assumed that I could use it with an adapter the way I use my phone charger, however upon attempting the adapter shut off few seconds after I turned on the Airwrap and hasn’t worked since, had to toss it.I can’t find a helpful answer online. I found this: https://support.dyson.com.au/supporthome.aspx/Hair-Care/Dyson-Airwrap-Styler/Dyson-Airwrap-Styler/310729-01/using-your-dyson-machine/how-to-use-your-appliance-abroad which states I should be able to use it since Italy and UK share the same V range. I contacted Dyson UK since they sold me the product to ask for advice and they told me since I am not in the UK at the moment that I should contact Dyson Italy for assistance and that they could potentially supply me with an airwrap with a EU plug. I contacted Dyson Italy and they were disgustingly rude and pretty plainly just said they cannot help me, I should not use an adaptor

30575

1 year ago

KarenPottsNovice Member

asked in General discussion

What is the best way to contact Dyson - Corrale repair needed.

Can anyone help.. I have Coralle straighteners worth £400 which are still in warranty, however they don't work! Trying to contact Dyson is impossible.. the chat doesn't work, no phone lines and a WhatsApp service that isn't fit for purpose! Any suggestions?? I will need to buy a new pair which as a new mom is an expense I cant afford (Edited By Moderator - Title Updated/Tags Added)

1597

1 year ago

A.D.Rookie Member

asked in General discussion

Which type of Airwrap should I buy?

I'm buying an Airwrap as a birthday present for my mom. I would describe her hair as medium length. She has layers at the front probably from chin length to collarbone, but her hair is slightly longer at the back. When I read the descriptions of the normal and long versions of the Airwrap I wasn't sure which category she falls into? Would the normal version have a better chance of working on her hair? Thanks in advance!

59545

1 year ago

JulieWRookie Member

asked in General discussion

I have the UK version of the Corrale Straighteners. Can I use them in the USA?

Can I use my UK-model Corrale straighteners in the USA? Are there any electrical current issues people are aware of? Given the straighteners have a Flight Safe mode, I assume they can be used in different electrical environments, but thought it best to check.

13072

1 year ago

Amelia DunnNew Member

asked in General discussion

Coanda Hair Dryer for Dyson Airwrap - Out of stock - Suggestions?

Hey guys, I brought a second hand Dyson a few months ago but the girl had lost the Coanda drying attachment.I have frequently checked the Dyson parts on the website but they are always out of stock.I have contacted them and say said to wait but nothing has changed and it's been a while. Does anyone know where I could get this attachment from? Thanks heaps

2753

1 year ago

angelagrayceNew Member

asked in General discussion

Supersonic Hairdryer doesnt work in the US

Hi there, I was gifted a brand new Supersonic hairdryer as a wedding gift while I was in India. However, I permanently live in the US and found that the plug and voltage do not work in the US. Is there any way I can do an exchange for one that is US compatible? I was really looking forward to getting this hair dryer and sad that I cannot use it at all. Any help would be appreciated!Thanks,Angela

15004

1 year ago

shona1965Rookie Member

asked in General discussion

Does anyone know if A UK bought Airwrap will work in India? (Solved)

Does anyone know if Uk bought Airwrap will work in India?Many thanks

12783

1 year ago

Clairebear1New Member

asked in General discussion

Which sized barrel to use for Dyson Airwrap - Recommendations welcome

I’m looking to purchase an Airwrap but unsure which sized barrel would be best suited to my thick shoulder length and naturally curly hair. What does everyone recommend? Thank you

14792

1 year ago

KorzikanNew Member

asked in General discussion

Airwrap stopped working in use - Smoking and no power

Hi ,my air wrap stopped working as I was curling my hair and smoke started coming from the back of it, I was terrified!In have bought it a while ago and got rid of box packaging as I had no storage space left, is there anything can be done ,please.?🥺

1592

1 year ago

UK2USNew Member

asked in General discussion

Dyson Airwrap or hairdryer (Supersonic)?

If I already own the air wrap is it worth buying tue hairdryer? The airwrap has a dryer but it isn’t that effective on my thick, coarse, hair. Is the dryer similar or is it more powerful?

62586

1 year ago

PromakeupNew Member

posted in General discussion

Dear Dyson, we need a larger brush for the Airwrap, please!!

Dear Dyson-PLEASE make a larger round brush for the Airwrap!Those of us with long hair and thicker hair desperately need it- the Revlon One Step Volumizing dryer just can’t compare to what a Dyson dryer can do.Thank you in advance- I know it would be THE BEST volumizing, and smoothing brush ever!

4253

1 year ago

dgianniniRookie Member

asked in General discussion

Is there a way to replace Airwrap Cord?

Dyson Sent me a replacement cord for my Dyson Airwrap but no instructions on how to replace it.There are no service centers in South Carolina where I live. Can’t find a how-to-video online. Has anyone replaced a cord and can advise me? (Moderation Edit - Tags Added/Category Updated)

32002

1 year ago

sedova077Rookie Member

posted in General discussion

European Dyson in USA - What are my choices?

Hi! I’m moving to USA in 2 month and I have my Dyson Airwrap (bought in Italy last summer). I know that it won’t work there because of voltage difference. I’m wondering what should I do if I want to continue using Dyson. Is selling it here and buying again in USA the only option? Can I perhaps do an exchange from EU version to US version in official store in USA?

87314

1 year ago

mahaNew Member

asked in General discussion

US dyson airwrap - will it work in Japan

I’ve spent almost $1600 on two airwraps, originally I purchased from the US and later realised it doesn’t work in Australia where I live, I then purchased another one from Australia to use here, however I travel a lot and want to use it on my holidays etc.. I want a definitive answer preferably by a Dyson rep if the US bought Airwrap would work in Japan? If not then I’ve just wasted money on a hairstyler that I can’t even travel with

96949

1 year ago

amandaclarkNew Member

asked in General discussion

Will my EU Model Dyson Airwrap work in the UK?

Hello! I bought a Dyson Airwrap in Germany (Eu Model / plug) and am going to London (UK) for a holiday. Can I use my Dyson there with an adapter? Have searched the internet far and wide and find no answers.. Please help :)

51782

1 year ago

Amanda HammondNew Member

asked in General discussion

Dyson Supersonic Hairdryer - Noise level?

How quiet is the Dyson hairdryer (Moderation Edit - Tags Added/Category Updated)

18721

1 year ago

flowerpiggyNew Member

asked in General discussion

Voltage & Hertz of Dyson Airwrap UK

Hi,I know the UK operates on a 230V and 50Hz but, I was wondering if anyone knew what it says on the actual wand of an Airwrap purchased from the UK. Does it say “220-240v 50/60Hz” by any chance, or does it say “230v 50Hz”?Thank you in advance. I appreciate you sharing your knowledge! (Moderation Edit - Tags Added/Category Updated)

22622

1 year ago

terilou74Novice Member

asked in General discussion

Airstrait. Has the UK Launch date been announced yet?

Does anyone know when the Airstrait is launching in the UK?

72992

1 year ago

JanBNew Member

asked in General discussion

Is it time to replace my 8+ year old hairdryer??

Hi 👋 i have the Dyson Supersonic Hairdryer. It must be 8+ years old. I have noticed that it now feels really hot on my scalp when on medium setting. This never used to be a problem. Is it time to replace???? Thanks for any input 👍

3382

1 year ago

tellcherylRookie Member

posted in General discussion

Corrale straightener won't hold a charge - No replacement offered after warranty expired - Buyer Beware

I purchased the Corrale straightener a little over 2 years ago. My warranty was up 6 months ago and now my straightener will not hold a charge for longer than 3-5 minutes. I am furious that an expensive item like this is not guaranteed to last longer than 2 years. I was instructed by Dyson to take it to the nearest service center (an hour away) so they can determine what is wrong and how much it will cost me to fix it. I love my Dyson products but not so much that after paying A LOT for this product I now have to drive several hours there and back to PAY to have it repaired. This is not the way you stand behind your products or keep satisfied customers. I will warn others and encourage them to buy less expensive brands because it appears the Dyson name is not worth it! So disappointed...

81521

1 year ago

PhankRookie Member

posted in General discussion

Corrale Straightener: Flying in Canada

Just a heads up, the Canada airport security would not permit me to bring this through. Apparently they are of the view that it exceeds the Canadian regulations for the size of the battery. It can not go in checked luggage, and they will not permit it in carry on. You should leave this at home if you are travelling in Canada.We were able to leave it at lost and found to get upon our return, but you might not get so lucky.

11033

1 year ago

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