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melikekaramanNew Member

posted in General discussion

Dyson Airwrap produced in Netherlands not working in USA - Feedback

I am in USA for a week and brought my dyson airwrap with me which is produced in Netherlands. I orderd an electricty converter from Amazon, but then I (luckly!) realized that it will not work! And confirmed this with the comments in this page.I paid that amount of money to Dyson, because I travel a lot and need some comfort with my hair! I am very very much disappointed! Dyson should solve this problem; recommend or sell an electricity converter. (Moderation Edit - Tags Added/Title Updated)

7961

1 year ago

CurlysonNew Member

posted in General discussion

Dyson Airwrap - International use - I cant believe Dyson doesn't make clients aware!

Good day Dyson TeamMy husband has purchased the limited edition Dyson for my birthday this year.I wanted the Vinca Blue Rose but it was sold out in the UK so my husband purchased it in Italy. I was so excited as it was the perfect gift. 2 months later I received a work promotion and we are both moving to New York. I took my Dyson to New York this week and realised it doesn't work in the USA. I was so disappointed that I couldn't use it. I just got my Dyson, and now I won't be able to use it anymore, due to the product not working in the US.I understand the difference in voltage, but I believe that DYSON should take responsibility for notifying clients about this, before purchase. We live in global world, anyone that can afford a £500 hair care product is surely traveling. I’m so disappointed by this fine print. Your technology advantage will not last long. As consumers we always remember how we were treated when we needed reasonable customer service.please do not bother by explaining

4600

1 year ago

TapgirlNovice Member

asked in General discussion

Airwrap/Supersonic Promotion - Wide-tooth comb (March 2022)

Interested to hear if anyone actually got the free upgrade attachment offer for the Airwrap? The comb attachment was offered free for customers but it was never available, put in my notify me request and never heard anything. Now it is not even on the website. (Moderation edit - Tags Added/Category Updated/Title Updated)

23313

1 year ago

Wsw9810New Member

asked in General discussion

About a free Airwrap/Supersonic Wide-tooth comb - Is it still available?

Hi there，I want to ask, I heard from my friend, if I have a Dyson hair dryer, and then I have the serial number of the product, can I exchange it for free and get a dyson supersonic comb? ,Thanks

8263

1 year ago

angelngarzaNew Member

asked in General discussion

Terrible Return Experience - Refund Still Pending

I returned my Dyson super sonic blow dryer almost a month ago and have not been able to get a straight answer from anyone about when I will actually get my refund. I received an email on March 6th stating that it was received at the warehouse and my refund will be processed in 7-10 business days. It’s been over 14 and all anyone will tell me is that I need to wait. I have never had such a rotten experience with any company, especially not one as well known as Dyson. I just want a straight answer of when I will get my money back?!?

284011

1 year ago

AprilNew Member

posted in General discussion

Can I buy a Euro Airwrap in the US?

Anyone know how you can buy an airwrap in the US that will work in Europe? I'd like to get one before I leave, not spend time shopping over there. I absolutely HATE that these machines aren't dual voltage.

87483

1 year ago

carandapNew Member

asked in General discussion

Do Dyson offer a temporary exchange of Dyson Airwrap when traveling overseas?

Hi! My name is Claudia Aranda from Peru. I currently live in US as a student. I owned a Dyson Airwrap and before buying it I did some exhaustive research about the product. My main concern was the problems with the different voltages among US and the countries I am regularly traveling to. However, when I raised this concern to an agent in the Live Chat he mentioned that I could travel to the country I want, and if there’s a Dyson Demo Store there I could bring my Airwrap for a temporary exchange with a local Airwrap that could function in the country I am. We that in mind, and continue and purchased the Airwrap knowing that I could have that support when traveling. However, now that I am traveling to Italy for a relative wedding, the customer center of Italy said to me that he had no idea about this possibility. I am stressed right now as I need the Airwrap to style myself and my family for the wedding. Can you please confirm with me that I can temporary borrow the product in Italy lea

3662

1 year ago

StausimaetzigNew Member

posted in General discussion

Airwrap - Poor customer service

I have officially purchased three of their air wraps and all of them have stopped working within a month of purchasing them. I just got the latest one and it stopped working in the whole exchange process is extremely long they're return policy is awful their customer service is off of nothing is catering to their customers, I spent $800 each time I purchased one of these and apparently I didn't learn the first time the second time or the third time but I would advise anyone to avoid Dyson all together because there warranty and their exchange process is robbery honestly. I have tons of dyson products and I am extremely disappointed in everything they stand for at this point I would never purchase another Dyson product again

721

1 year ago

baileydubNew Member

posted in General discussion

Dyson Hairdryer stopped working - disappointed by Dyson's response

Never had an issue with my hairdryer until one day it suddenly shorted and stopped working/turning on entirely. I sent it in for repair as it’s past its warranty and was ready to pay for the repair. Instead I was told it needed a new motor and motors are out of stock and there’s zero timeline as to when they will be back in stock. My only options are to get it sent back without repair, recycle it, or get a 20% off coupon for a new one. I can understand that it’s past warranty and was willing to pay for the repair… but to say the motors have been out of stock for an extended period and there’s no sense of when they’ll be back is really disappointing when this product was only used 2-3 dozen times total.

7131

1 year ago

HalinaRookie Member

posted in General discussion

Dyson's identified my Supersonic as a counterfeit machine

I bought a dyson hair dryer. To make sure it's original, I immediately registered it on dyson.com Registration was without any problems. It crashed about two weeks ago. I contacted technical support. But since I'm from Poland, I had to register the hair dryer on a Polish website. It was also registered on the Polish website. Booked me in for repairs under warranty. The courier took it, and today I receive a letter from the service stating that my hair dryer is not original and they offer me to dispose of it. How is this to be understood in general? I immediately began to register my hair dryer to make sure it is 100% original, I'm not an expert, and I can't determine on my own whether it's original or not. So we can't trust serial numbers on Dyson products?

66963

1 year ago

weinbaulRookie Member

posted in General discussion

How long should my Dyson Supersonic Hair Dryer (gray/white) last?

How long should my hair dryer last? It keeps turning off, with more frequency to the point where I can’t get it to stay on long enough to dry my hair. I regularly clean the filter with a soft toothbrush and remove the cover and clean underneath the plastic cap. It seems like at this price point it should have lasted longer than 5 years given that I don’t dry my hair every day - maybe only 3 times a week at the maximum. But I don’t know what it reasonable for this expensive hair dryer. Also if it can be serviced, what are my options, before I break down and have to buy a replacement. At that point I will probably buy a Shark.

46993

1 year ago

jbncNew Member

asked in General discussion

Dyson Corrale - 1st generation Corrale

I own several dyson products. I have 3 stick vacuums, hair dryer, airwrap and two hot and cold air purifiers. I am interested in the straightener.On the dyson site, they have one link of the corral straightener with all of the new colors at 499, and then a separate “fushia” version listed as “1st generation” for 399. What are the differences between the fushia version ( which states it is final sale) and the other version?Also, what is the lifespan of the straighter, in other words how long will the batteries continue to hold a charge?

15921

1 year ago

Les147New Member

asked in General discussion

Supersonic hairdryer Professional - Helped Needed

i have a Dyson Supersonic professional hairdryer that has an issue, i am having to clean the filter after every blow dry otherwise it’s lights flash an loses power! which is totally unacceptable. the machine is under warranty but trying to contact customer support on the business site is a nightmare. All i get is they are unavailable and please call back. After several attempts to call back i get nowhere. i think this is totally unacceptable, i am at a loss of what to do. The customer service stinks. i want my problem sorted under warranty but i am stuck.

1823

1 year ago

NloveNew Member

asked in General discussion

Is there a power converter for Dyson hairdryer (Supersonic)?

I am traveling to Italy in May and want to take my Dyson hairdryer- I have noticed many converters say they are not compatible with Dyson…has anyone found one that will work with the Dyson hairdryer?thank you

183082

1 year ago

whywhyy8Rookie Member

asked in General discussion

Corrale Flight Ready Proof.

Have always been a fan of Dyson. Got my Corrale back in Dec 2022, have been using it for the past 3 months and absolutely love it.Want to take my Corrale with me when I travel. Well aware of Flight mode and also strict restrictions in Japan which means I am not allowed to travel with my Corrale in and out of Japan.Trying to follow instructions here. However, unable to get approvals from Airlines without providing proof / evidence.The Corrale is UN 38.3 tested which means it is safe to be transported. However, spent a few hours with Dyson Support but unable to obtain a copy from Dyson on the UN 38.3 test report.It is marked on the Corrale that Voltage = 14.4V and Power = 55W but unable to get information from Dyson website or anywhere on Capacity (mAh/Ah and Wh) and unable to demonstrate it to the Airlines that the Corrale is below the Airlines’ power rating threshold.Dyson Support kept telling me I can travel with my Corrale except to/from Japan, however, unable to provide me with the

20623

1 year ago

AKOSNovice Member

asked in General discussion

Smoothing brush on airwrap - Air leaking

Just wondering about the airflow on the airwrap smoothing brushes. Most of the air seems to come out of the bottom rather than through the bristles. Is this right or have I got a wonky one! It is the new version. Thanks

2425

1 year ago

Elen SargsyanNovice Member

asked in General discussion

Ordered Dyson Supersonic from US to use it in Europe, there's a voltage difference, so want to return

Hi, I’ve ordered a Dyson Supersonic hair dryer (Prussian blue/rich copper) from Dyson US official website. I ordered it and received it via a freight forwarding company(here’s the link to that company's website https://onex.am/en) and it reached me only yesterday(March 21), as it usually takes up to 15 working days for packages from the US to reach me, as I live in Armenia, Yerevan(It’s Eastern Europe). I was ordering electronics for the first time from US and found out that there’s an issue with voltage (in the US it’s 120V, and mostly in other places in the world it’s 220/240V). I read that the return period is 30 days at Dyson, but is it possible to send it back for return, however, it can take up to 30 days to make the return?I would like to return and make an order from Dyson UK as their voltage works here. And when returning the machine, is it possible to get a promo code or smth like that so I can buy the same from the UK website instead of a refund? Plz let me know what I can d

10706

1 year ago

NossirreNew Member

asked in General discussion

Can I use a Russian Dyson Appliance in the US?

I spoke with Dyson customer support through chat because I have a Russian version of your air wrap and they told me to go to your customer service service center and they will take care of me here in America. Well I went and they said there’s nothing they can do for me. And that they have been getting an influx of people coming to their location with this same story. So I’m writing to see if there’s anything you’re able to do for me? I just got the item in Aug of last year and it saddens me that I cant even use the appliance here even with an adapter. (Moderation Edit - Tags Added/Title Updated)

2481

1 year ago

Macron182New Member

posted in General discussion

Dyson Supersonic Help!

Hi everyone, I have just received the Dyson Supersonic hair dryer as a gift and as someone with very long thick hair (it's fab!) .. a few people have mentioned to me that you can get attachments for the Supersonic to make it similar to the airwrap for curling aswell.. can anyone advise on this? Thanks.

1502

1 year ago

marisanbNew Member

posted in General discussion

Terrible customer service experience - Refund Process

I ordered my Dyson via Affirm in December, I received it and it did not give me the results I was hoping for. That being said I felt confident in returning due to the money back guarantee and Dysons so called “great customer service”. It is now 2/15 and I still have not received my refund after multiple calls to Dyson. I called today and the rep told me “Oh yeah it looks like the warehouse never confirmed they received the items even though we did” (and this was after I was sent an email confirming they received items back) He says all he can do for me now is refund me in 10-14 days, even though I have already waited well over that, now just more time goes by. I told the rep that I will be telling everyone and anyone I know how disappointing my experience with Dyson was, and he seemed to be fine with it. If you are OK with horrible customer service after spending $600 on a hair curler, then Dyson is for you. I would advise you purchase with DRYBAR.

5606

1 year ago

Aygul Ahmad

asked in General discussion

Dyson Airwrap purchased in USA doesn’t work in Europe - What can I do?

Hello. I have bought dyson from USA, but it doesn’t work in my country, Azerbaijan. And dyson(USA) doesn’t recommend to use converter because my machine will be damaged with converter and they directed me to Turkey team.I talked to the Turkey dyson team they said I can use converter and they can’t arrange exchange. However US dyson team don’t suggest to use converter as it will damage my machine. After that I talked to the UAE dyson team and they also said that they are not able to provide replacement service. Then I talked to the US dyson team via instagram, they said they are looking further into this for me and will be in touch shortly, but they never returned. And after that I talked to the member of US dyson team via live chat. He gave me the number which help me to solve this issue. I called that number and they directed me to UK for replacement. But they said that if I am not in UK they cannot help me. After that I called dyson US team again. They said they cannot do anything a

162034

1 year ago

DawnieRookie Member

asked in General discussion

Airwrap Attachment Locking Issues - What to do?

After debating buying the airwrap for so long finally purchased it today from John Lewis... so disappointed when trying it out as 2 out of 6 attachments will not lock in place, and the other 4 do lock but after much persuasion on pushing the knob. So expensive for this to happen. I have wats apped dyson and they did reply but was out for tea so will get back in touch tomorrow. Its so upsetting due to the cost of it. (Moderation Edit - Title Updated)

41212

1 year ago

LeopardEyesNovice Member

asked in General discussion

Dyson USA - Extended Warranty at HiClyde.com

If you purchase a Dyson hair dryer at a retaill store, are you still able to purchase the Clyde Extended Warrantly thru HiClyde.com?I see the HiClyde.com site asking for the purchase email and I did not purchase on Dyson.com, I think this is why I cant see my purchase to buy the extended warranty. Is it worth it to return to retailer and purchase thru dyson.com if that is the case?(Moderation Edit - Tags Added/Converted to Question)

12945

1 year ago

RELNew Member

asked in General discussion

Can you travel abroad with Dyson Airwrap 220V different Hz?

Hey In my country we use 220v and I am traveling to South Korea that also use 220v, but the Hz is different. In my country the Hz is 50 and in South Korea the Hz is 60… can I still use Dyson Airwrap?If not, do you have any suggestions what can I do? We are kind of inseparable… (Moderation Edit - Tags Added/Category Updated)

58821

1 year ago

We are familyNovice Member

posted in General discussion

Dyson retail NY - She is an Awesome asset to the Dyson Family

While on vacation in NY, My son’s girlfriend needed to purchase an attachment for her blow dryer. We entered the Times Square location and were greeted and assisted by a salesperson. With disappointment, the attachment was reportedly not available. As we browsed the other products, another salesperson Alicia approached the 4 of us. She was pleasant, friendly and soon we would discover knowledgeable, helpful and an excellent salesperson. She answered the initial questions regarding the attachment and corrected the misinformation given previously and sold her the attachment. She provided a consultation on how to achieve our desired look for our hair texture and before we left had sold me a Dyson supersonic blow dryer. She took the time to explain the product, how to use it and the different attachments provided. I received a fair market value and was pleased with my unexpected purchase. As we left, happy that we would be receiving our Dyson products in the mail when we returned home, m

706

1 year ago

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