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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

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AnniebytheseaNew Member

posted in General discussion

Travel charger for straightener

Would people find a smaller travel charger useful for their straighteners? I find the long cable really useful at home but bulky to pack when travelling especially with just cabin bags. I don’t take the docking station just the cable. (Moderator Edit - Converted to Conversation, Tags Added)

3680

1 year ago

VidelNovice Member

posted in General discussion

Order Lost? Support non-existent. Worst experience ever! Help?!

Hello everyone, I guess I should have just looked through some of these topics before getting the great idea of placing an order directly on the Dyson website.I placed an order for an AirWrap as a Christmas gift for my wife a week ago. During the time of the order the page said it would arrive on the 23rd. I thought great, in time for Christmas. And figured even if it's delayed a few days it'll just be a late gift, oh well. I finished checking out and submitted the order successfully, the page reloaded and showed an order confirmation page with all the details and the order confirmation number. It said I should also get an email. Well the email never arrived. I figured maybe a glitch in the matrix and thought not much of it as I did get to the order confirmation page on the Dyson website afterall. Also I received an email from PayPal confirming that I authorized a payment to Dyson.. so I figured I'll just wait for the tracking number email. The tracking emails never came. In fact no up

177814

1 year ago

Imren25Rookie Member

posted in General discussion

Turkey - Airwrap Purchase Help

Hello there!I am a person with a physical disability. Unfortunately, dyson stocks have not been renewed for a long time in our country (Turkey). It is not possible for me to go to the hairdresser whenever I want. So I request your help to buy dysonAirwrap

1593

1 year ago

LeximhaileyNew Member

posted in General discussion

Dyson AirWrap out of stock?

I have the first gen AirWrap in Fushia, but really want the new generation. Is there anyway to know when Dyson will put them back in stock besides waiting on an email? I don’t want to buy from another site or retailer in case it’s a counterfeit machine. TIA. 🥰 P.S. this is the ONLY tool I’ve touched since purchasing 2 years ago. Thank you Dyson for such a great product!

1531

1 year ago

JamievmNew Member

asked in General discussion

Poor manufacturing of Airwrap - What can I do?

Anyone else had poor quality manufactured airwrap? Purchased brand new and taken straight out the box and cost £500 very disappointing do I need to contact dyson direct or should I just go for a refund from Currys in the UK. Jamie

1262

1 year ago

Beth1410New Member

asked in General discussion

Online advertisement for Airwraps - Discount code

Google says Dyson airwrap is $599 with code OWNERS20 but when code is added it’s $719. Very confused as wanting to purchase (Edited by moderator – Title amended/Tags added)

1882

1 year ago

Lucia2022Novice Member

asked in General discussion

Airwrap Prussian Blue Availability - Dyson France

Hello - I would like to purchase an Airwrap Complete in Prussian Blue / Copper. Please can you tell me when this item will be back in stock? I live in France - so I’m happy to buy it here or from your Uk website as it seems this colour is exclusive to the dyson website in the UK - will it also be available on dyson.fr? Many thanks, Lucia (Edited by moderator – Tags added)

1186

1 year ago

Anton ChrisNovice Member

asked in General discussion

Airwrap - Tool kit Purchase - Grreece

Where can I buy the new airwrap upgrade kit? Dyson ships only within the us.I am from Greece and I cant find it anywhere. Also the site in Greece is not helpful at all. It has no information for attachments at all….Thank you for your time (Edited by moderator – Title amended)

21110

1 year ago

slmueller0614Novice Member

asked in General discussion

Airwrap Styler Long - How do I store?

I ordered an Air Wrap Styler Long by accident. It’s fine, but how in the heck are the attachments supposed to fit in the storage case? The wrap attachments are too long to stand up. Do the brushes stand up in the corners and everything else just gets unceremoniously jammed into the middle compartment? This seems uncharacteristically disordered for a Dyson product. :-(

165908

1 year ago

NathanJTRookie Member

asked in General discussion

Is it normal to receive second hand goods when paying for new?

I recently purchased an Airwrap Complete for my wife’s Christmas present, and as she’s out this morning thought I’d take the oportunity to wrap it.I noticed though that the plastic seal on the box had been cut so, curious, I opened the lid. I then found the paper wrap had also been opened, and finger prints on the top of the storage box. So I opened the box, to find hairs in the brushes and all the attachements smashed down into the carboard packaging.There’s no way this thing is new, but this close to Christmas I also know there’s no way I’ll be able to resolve the issue in time. Is this normal for Dyson now? I mean, we’ve had numerous vacuums and fans over the years and never really had an issue.So, thanks Dyson. £500 and a massive let down before she’s even started using it!

9974

1 year ago

glosstwitRookie Member

asked in General discussion

Dyson Supersonic Prussian Blue/Rich Copper

Hello all, does anyone know if this colourway will be available in the UK again? I see it is in stock on the US page but just says “unavailable” for the UK? many thanks

1414

1 year ago

kiamozNew Member

asked in General discussion

Airwrap compatible with 220V power?

Hello , I want to use this Dyson Airwrap™ multi-styler Complete Long out of United State , with 220V power , this is compatible or not ?

108122

1 year ago

kavissovNew Member

asked in General discussion

Dyson Airwrap - How to use 120Volt in Euraisia?

Good morning, everyone.During my business trip to USA, I bought Dyson Airwrap for my wife and took it to my home country Kazakhstan.After unpacking of the Dyson i understand that voltages are different in USA and Kazakhstan. My Dyson which I bought in USA applicable to work in 120Volts and 60Hz, but in Kazakhstan we have only 220Volts and 50Hz.Is it possible to replace in official shop or in service center my Dyson Airwrap 120V to 220V in UK or Turkey (this are countries where i can send without problem)? Because we don’t have official dyson center in Kazakhstan.If it isn't possible, could you please advise resolution of my problem? Because as i understand power adapter can’t be used for dyson.Thank in advance for your response.Best Regards,Arman Kavissov

93922

1 year ago

Karen JonesNovice Member

posted in General discussion

Help in Contacting Dyson Support?

How to find help with Dyson customer services?I placed an order on the 22nd November for 2 x 40 mm airwrap barrels (long hair). At this time I could have purchased the same from another retailer and received my order. Dyson have just cancelled my order on 7th December leaving me without the Christmas gifts so needed and without any opportunity to order elsewhere as they are no longer available elsewhere. (This is terribly poor service Dyson, shame on you!) I think Dyson should have advised me that these items were out of stock rather than waiting over two weeks to tell me and then let me down.My question is: How can I contact Dyson to ask for help? I have checked Dyson’s website for an email address to advise them but there is none. I have contacted them on whatsapp and they haven’t responded. I have tried the chatbop but it doesn’t understand my question. Does anyone have an email address I can use please? (Edited by moderator – Tags added/Title amended)

2256

1 year ago

JRazoNovice Member

asked in General discussion

Replacing the Flight Ready Tag

I’ve been having issues with replacing the flight ready tag for my Dyson Corrale.Anyone else having issues? Been about 8 months. Reps say it’s out of stock. Not sure if I can use it without it or how to get a replacement. (Edited by moderator – Tags added)

3935

1 year ago

varisyRookie Member

asked in General discussion

How can you travel abroad with Dyson Airwrap?

I live in the US and have a Dyson Airwrap that I purchased here two years ago. The warrantee has already expired at this point. Anyway, I am traveling to Asia to the countries that use 220v. I have been trying to find information about how to bring my Airwrap and use it oversea but there are many conflicted and unclear information on the internet. I even called the expert and asked the store manager but all of them couldn’t give confirm and clear information of how I can or can not use the machine oversea and what would be the solution for people who travel. It just doesn’t make sense how a personal care product can’t be travelled to another countries however I understand about the voltage difference. So I really need to get a clear answer for two questions.Can I use the machine with the voltage converter?What if I buy a new one in Asia that is for 220v, can I use it when I travel to other countries that use the same voltage 220v? (Understand about the warrantee but my question is just

1152574

1 year ago

Andy ONew Member

asked in General discussion

Purchasable accessories. How are these shipped?

I’ve just received the dyson hair straightener , can you tell me anyone if the brush and comb come separately as it’s not with straighteners please .

812

2 years ago

MrsO_HLSNew Member

posted in General discussion

Dyson Supersonic. Hair Dryer Colour Availability

Hi all, a newbie here.I currently have a Dyson hairdryer in Iron/Fuchia colour and the Dyson Airwrap in Fuchia/Nickel colour.Do Dyson do the Corrale straighteners in a similar colour because I can only seem to find Black Nickel/Fuchia and my OCD says they don’t match! (Edited by moderator – Tags added)

1011

2 years ago

mancinimNew Member

asked in General discussion

Suggestion. Travel size hairdryer

Hi, will Dyson ever consider making a travel size hair dryer with a diffuser attachment. I love my hair dryer and take it away with me but with airlines making you pay for a cabin bag now, you can’t fit it in your backpack with everything else.Thanks (Edited by moderator – Tags added)

26955

2 years ago

shingRookie Member

posted in General discussion

Suggestion. Large Oval Attachment for Airwrap!!

I love my Airwrap and enjoy using the attachments, but I recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

1840

2 years ago

claudianecieloNew Member

asked in General discussion

Missing item on delivery - Contacting Dyson

In September I placed one order of the dyson airwrap special edition, and it was included as a gift a travel case. The delivery address was to a friend who lives in UK, and as soon as he gave me the closed box I opened and saw that inside was missing the travel case. I tried to contact Dyson Whats app support and was told that the order was under his name, so he needed to contact Dyson. He contacted and they said that as the product is with me I should contact, and we are in this forever loop with us both contacting and they saying different things for us and not solving the problem, I really dont know what else I can do. Has anyone else experienced this unpleasant situation with them? (Edited by moderator – Moved to a new category/Tags added)

10984

2 years ago

Li-FANG WENNew Member

asked in General discussion

Please amend my supersonic order details

Hi , I just ordered the hair dryer, but I couldn’t get the receipt on my email, can you have check the detail for me? (Edited by moderator – Moved to a new category/Tags added)

402

2 years ago

akersulyte

asked in General discussion

Using US Appliances in the UK

Hello,I live in the US and have a Dyson Supersonic Hair Dryer and V10 Cyclone Vacuum Cleaner- both were bought in the US. I am moving to the UK and I am very frustrated now as I found out that neither of the machines will be working there. I messaged Dyson customer support before and asked for options and advice as I would love to take both of the machines with me. At first, I was told that I can use an adapter with my hair dryer in the UK. Then I called Dyson just to double check and was told that it will not be possible and that my appliances will not work with adapters, but said that I would be able to exchange the hair dryer under warranty to a UK version. Since my vacuum cleaner is not under warranty anymore, the representative said I can buy the UK battery, the main body and charger to be able to use it properly in the UK.Since I received some conflicting information, I want to make sure that I will actually be able to do that and that Dyson will be able to replace my the hair dr

66812

2 years ago

Acoker14New Member

asked in General discussion

Can I take my Dyson Supersonic hair dryer to the US?

I have recently flown back from New York, where I took my Dyson Supersonic hairdryer and plugged it in and it stopped working.

3724

2 years ago

AlexysRookie Member

asked in General discussion

Counterfeit Protection

Is there any real reliable way to check the originality of the product I bought?

4212

2 years ago

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