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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 768 Posts
  • 1,583 Replies
767 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage. 

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Lesley MargotNew Member
asked in General discussion
international travel

can I use my UK air wrap in Oz?

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patriciia bRookie Member
asked in General discussion
Where can I get a status update on my Dyson order?

Ordered new Dyson large round. Brush for air wrap on 20/10/23 have ordered confirmation but no details or information of dispatch date  really feel need this brush like NOW  to make my air wrap experience complete used large brushes on other devices with fab results (Moderation edit - title updated)

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Jack
Dyson Community Manager
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izzymouracadeNew Member
posted in General discussion
Can Dyson please create a diffuser attachment for the air wrap!

I love my dyson airwrap but I really cant use it to just dry my hair because I have curly hair. I would love for dyson to create a diffuser attachment.

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Mitsy04New Member
asked in General discussion
How often do you clean your AIrwrap filters?

My Dyson airwrap flashes the white filter light after every use.I clean the filter but it always starts flashing again before the end of my next use. Is this normal? I thoroughly clean with the brush and have washed it several times.Surely it shouldn't need this level of cleaning after every use 🙈 TIA 

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Jack
Dyson Community Manager
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J_kNew Member
asked in General discussion
My new dyson bought from the US is not working in Pakistan .

I told my cousin who lives in the United States to buy the dyson airwrap for me . Therefore it isn’t working in Pakistan . I tried multiple universal converters but it still doesn’t work . I’m already past the returning date for full refund . I think it isn’t working because of the difference in voltage between US and Pakistan . Can dyson arrange of replace the wire or plug of my dyson ? Please help me because this is very expensive…

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tracy002915New Member
asked in General discussion
China Dyson to be used in UK

Hi i bought a Dyson hair dryer in China and i just moved to UK for work relocation, and i brought my China dyron here. Unlike other home appliance i brought together from China that can be well used in my UK flat with an adaptor, i found my dyson hair dryer open operated for 2 seconds then stop working everything i switch it on, with an adaptor used. I wonder if it because China dyson hair dryer can’t be used in UK, even though with an adaptor, and even though the EV in china is 220V vs UK 230v(not a big difference, so that my majority home appliance now works well)?Appreciate your suggestions, and is there any solution to this? e.g. i buy a EV conversion adaptor or something? Thank you very much!

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Ladyhawke112Rookie Member
asked in General discussion
Large Round Brush Attachement?

I have been waiting for this to be available forever! All the information says that Dyson does not know when it will be in stock. How is this possible? They are available on ebay for 4x the price!

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EllieNew Member
asked in General discussion
Hair goes bushy after some time using Airwrap

Hi!  I’m an airwrap user, and have curly hair naturally, but I’ve found after some time throughout the day after either using the smoothing brush on my hair, or the curling wand my hair goes quite bushy. Was just wondering if anyone else has had this issue or knows a solution to prevent it? Thanks! 

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SabinausmanNew Member
asked in General discussion
How can I confirm my Dyson Airwrap multi-styler is genuine?

Hello, I would like to check if my Dyson hair dryer is original? Dyson Airwrap™ multi-styler and dryer in BlueBlushSerial number:(Moderation edit - personal information removed, title updated)

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Jack
Dyson Community Manager
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LaureRookie Member
asked in General discussion
Anyone have issues with Airstrait

I purchased the Airstrait in June and it worked perfectly until it stopped late November and I got the message contact Dyson. I contacted Dyson and received a new machine. I’ve used the replacement machine 3 times and when I sit it down it stops and is sluggish to restart. My sister has one and doesn’t have any problems. The only difference is I have the blue one and I keep mine stored in the Airstrait presentation case. Has anyone had issues with the blue Airstrait. If so, how do you store it? I’m beginning to wonder if bending the cord to fit in the case is causing the problems. 

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sanjeevmansotra
sanjeevmansotraNew Member
asked in General discussion
How does the Dyson Flyaway attachment work?

Hello, my name is Sanjeev Mansotra. I ordered Dyson hair accessories for my wife. She is having trouble with some products. How does the Dyson Flyaway attachment work?(Moderation edit - title updated)

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Jack
Dyson Community Manager
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Rsg920500New Member
asked in General discussion
Missing item in box. What is going on?

Current date/time. 10 Jan 2024 1738hrs est US. On December 6 2023 I placed an order for the dyson supersonic hair dryer in prussian blue/copper, dyson airstraight in prussian blue and it came with a free bag. The total order was US $881.85. When the order arrived the package only had the free bag and the dyson airstraight. My online account says all items delivered. I am extremely concerned. I called dyson on December 15 2023 at 0923 est US and was told the item will ship in 7 to 10 days and that I would receive and email when it did. On December 26 2023 around 1930 est US I got on chat and talked to a representative who informed me that the 7 to 10 days are working days and that he would make a note of my call and that I would get an email when my hair dryer shipped. No emails were ever received. On my dyson account it shows a hair dryer registered but I NEVER RECEIVED IT nor did I register ANY items. Dyson registered them on their own. This is a US $429.00 hair dryer and I am startin

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sarahdaniellerobinsonNew Member
asked in General discussion
DYSON CORRALE hair straighteners - open/closed buttom stuck - how to fix?

I have a Dyson Corrale hair straighteners which were bought in Dec 2021 (just outside of warranty period unfortunately). The open / lock slide button has jambed. Any ideas on how to release it? The straighteners are open, but means we can’t close when charging.

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Don56Novice Member
asked in General discussion
Dyson hair wrap large brush attachment

Anyone else struggling to get the new large brush attachment? Ordered and paid for 1st Nov, keep asking each week if in stock yet. Driving me crazy, just keep being fobbed off. How come dyson are struggling to get these out to people. 

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catelilacNovice Member
asked in General discussion
UK trade in for Super Sonic Hairdryers Oct 2023

Have written, phoned and been promised that my trade in refund was being processed within 72 hours weeks ago and still no response.  Gave them proof of Delivery by their chosen carrier and still nothing.  Just promises.  I expected to be informed upon its acceptance at their warehouse.  Not a peep from them and it seems I’m not alone.  If I do not get a response I will be reporting it to Trading Standards UK  

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Chloejones2000Novice Member
asked in General discussion
shocking customer service and return/refund service

Returned my Dyson air wrap and pre styling dryer 5th December after 3 phone calls to actually get it picked up as they kept giving me a date and it not actually happening! Had the pre styling dryer refunded 8th December, still waiting for my £480 back for the air wrap. Several phone calls and live chats keep being told a certain day I'll have my money back but not recieved it. To be honest I'm disgusted with such a big company, feels like they have robbed my money and keep telling me lies. Can't get anywhere with their customer service. I will never ever be ordering off them again! Terrible, can anyone help or advise me please so I can get my money back?!

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MariNew Member
posted in General discussion
please help

Good afternoon, I bought a Dyson hair dryer from you, but it doesn’t work in Armenia, our voltage is 220 volts, what should I do?

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anna.pryimakNew Member
asked in General discussion
terrible return service

I made a return 2 months ago and still did not get my money. I had an email confirmation that Dyson received my return but they did not return my money. 

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lucy_crampoNew Member
asked in General discussion
dyson app and serial number

Hey, I’m a new Dyson airwrap owner. I have been on the app and added my serial to add my machine on the app, however the tutorials and everything says it’s  the supersonic hairdryer and not the airwrap? How can I change it from being a hairdryer to a airwrap with the correct serial number 

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Gold Level Contributor
Emma.SGold Level Contributor
asked in General discussion
Airwrap - Lights flashing

HELP!!I’m on a family break in Disneyland Paris and I’m not able to use my Airwrap. The light is flashing white and I can’t switch it on.I’ve used it abroad before, with the same adaptor and I’ve not had an issue. I don’t want to spend time on the phone or waiting for an email back from the helpline. Does anyone know what it means?

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Mey18New Member
asked in General discussion
airwrap restocking during boxing day

Will the dyson airwrap Prussian blue/Rich copper long restock during the boxing day sales, if so how soon will that be?I would really love to purchase the airwrap however the regular vesion of the airwrap in my desired Prussian blue/Rich copper colour may not work for me as my hair might be too long for the attatchments.

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AsmaRookie Member
asked in General discussion
Airwrap attachments do not attach securely

After a few uses of the air wrap i noticed that the attachments do not attach well, there is a small gap that is left inbetween. I thought it is only with me but even my friend have had this issue with her airwrap after a few uses, what could the problem be? 

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hollykeatsNew Member
asked in General discussion
Using Air-wrap Abroad

Hello! I am Canadian and purchased an airwrap last year… I am traveling to South Africa and want to bring it with me. Will it wok to use an adapter, or will that break it?

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LEM9New Member
asked in General discussion
Dyson Corrale straighteners - lock

Good afternoon - My partner recently bought me the dyson Corrale straighteners as an early Christmas present. I’ve only had them roughly a week and the lock has stopped working so I can’t lock them together anymore. Is there a simple way to fix this or will I have to send them back to Dyson for repair?   Thanks :) 

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