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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 660 Posts
  • 1,278 Replies
660 Posts
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akersulyte
asked in General discussion
Using US Appliances in the UK

Hello,I live in the US and have a Dyson Supersonic Hair Dryer and V10 Cyclone Vacuum Cleaner- both were bought in the US. I am moving to the UK and I am very frustrated now as I found out that neither of the machines will be working there. I messaged Dyson customer support before and asked for options and advice as I would love to take both of the machines with me. At first, I was told that I can use an adapter with my hair dryer in the UK. Then I called Dyson just to double check and was told that it will not be possible and that my appliances will not work with adapters, but said that I would be able to exchange the hair dryer under warranty to a UK version. Since my vacuum cleaner is not under warranty anymore, the representative said I can buy the UK battery, the main body and charger to be able to use it properly in the UK.Since I received some conflicting information, I want to make sure that I will actually be able to do that and that Dyson will be able to replace my the hair dr

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2 years ago
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Acoker14New Member
asked in General discussion
Can I take my Dyson Supersonic hair dryer to the US?

I have recently flown back from New York, where I took my Dyson Supersonic hairdryer and plugged it in and it stopped working. 

3854
Stuart
Dyson Community Manager
2 years ago
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AlexysRookie Member
asked in General discussion
Counterfeit Protection

Is there any real reliable way to check the originality of the product I bought?

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2 years ago
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colinsvjacobNovice Member
posted in General discussion
Identifying counterfeiter - Dyson Supersonic

I recently bought a Dyson Supersonic HD07 off eBay which was shipped to me from China. The product feels heavy, the accessories look solid, the cable and box have a serial number tag but I still have a feeling that the product is not genuine. I was able to register the product on MyDyson website without any issues. I did reach out to the customer care center and all they said is that if the device gets registered, then it's not counterfeit. Can you suggest how else I can validate the authenticity of my product? I couldn't not find any proud issues with manufacturing (looks a little dull though) or anything to do with the logo or otherwise. Any help is appreciated! Best regards

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2 years ago
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LgurlJ14New Member
posted in General discussion
Dyson Hair Tool Idea

Hi Dyson,I was reading up about people who own the Dyson blow dryer or airwrap and what do they do if they travel with them. This is usually one of my issues because I never pack it anywhere since I know the US Dyson can only be used in North America.It would be wonderful if Dyson could consider either making the hair tools to be interchangble plugs for US and non US or if they can just sell the stick that has the alternative plug without having to buy all the attachments. Dyson, please consider this because I’m not open to spending another $600 just to be able to use my airwrap in another country. (Edited by moderator – Tags added) 

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2 years ago
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CfranquiNew Member
posted in General discussion
Airwrap attachments - Diffuser

Has anybody found a diffuser attachment that works on the airwrap styler? It would be great if Dyson made one.  (Edited by moderator – Moved to a new category)

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2 years ago
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elmoman76New Member
posted in General discussion
COMPLAINT - Dyson Supersonic flyaway - Poor Stock

Is anyone else having issues in trying to order the flyaway attachment for the supersonic.my wife has been been on the “Notify Me” for a best part of a year and has never received a notification as to when in stock or given the opportunity to even order.i phoned up Dyson today to be told “yeah its out of stock, click on the notify me option to be advised” despite me already telling the agent that we have done that. But if we bought a new dyson supersonic then it would be in the pack, my wife has had supersonic for nearly 2 years and there is nothing wrong with it, so why would i order a new one.Clearly, Sir James Dyson doesn’t care about ensuring there is sufficient stock for those people who bought the supersonic when it came out without the flyaway.  I suggest your purchasing department look to get this as there is clearly a need for this part on its own.  either that or remove the individual item from your UK website, or allow it to be ordered from the USA site which states it’s in

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2 years ago
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PoojaRookie Member
asked in General discussion
Can the Dyson Airwrap (Purchased in the UK) be used in Australia and will this affect the warranty?

Both countries use the same voltage and the Dyson help pages mention that the Airwrap will work, however I have heard conflicting information at the Styling Tours that Dyson products should not be used abroad as the warranty will be invalidated. Any clarity would be great, thanks. (Edited by moderator – Tags added) 

21193
Stuart
Dyson Community Manager
2 years ago
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ElaineNew Member
asked in General discussion
Help - The new single barrels on the airwrap doesn't seem as powerful as dual barrels

I have been using the twin 20mm barrels on my air wrap , have just purchased the single barrel with two way air flow , this seems much less powerful?Is this even possible ?Much looser curls that drop out much faster .Any comments anyone? thanks  (Edited by moderator – Tags and Title amended) 

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Stuart
Dyson Community Manager
2 years ago
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Gold Level Contributor
Emma.SGold Level Contributor
posted in General discussion
Purchasing advice - Dyson Supersonic hair dryer

Hi Everyone! I’ve been thinking about buying the Dyson Supersonic™ hair dryer | Dyson, but it’s a big investment. I really want to know what I am getting for my money and of course I have a few questions.Does anyone have an unboxing video? Are there any videos to help me set it up? My hair is quite wavy and usually takes ages to dry, is there anything I need to do before using it?Thank you for helping.Emma  (Edited by moderator – Title amended and Tags added) 

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Gold Level Contributor
2 years ago
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