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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 291 Posts
  • 807 Replies

291 Posts

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lawsyleedsNew Member
asked in General discussion

Dyson Corrale Straighteners - charging issues

Hi, like many others on here my partner is experiencing charging issues (not holding their charge) with her Corrale straighteners that I bought for her, which are now just outside of the 2 year warranty.  Has anyone had any joy in getting their straighteners either repaired/replaced by Dyson?   It’s alarming the number of people who are experiencing issues just after the warranty expires.

1
Jack
Dyson Community Manager
21 days ago
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EdelleNew Member
asked in General discussion

Where can I find replacement parts for my Dyson Supersonic hair dryer?

Hi there im looking to get a part on the Dyson air dryer that has come loose. How do I source?(Moderation edit - title updated)

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Jack
Dyson Community Manager
21 days ago
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VickiGRookie Member
asked in General discussion

Dyson Airstrait stopped working after 2 weeks !

I purchased the Dyson Airstrait a few weeks ago and was initially very impressed ( other than the length of the cable) even the massive plug didn’t bother me. However 2 weeks in and after only 6 uses it started cutting out. I reset it in the plug and it came on for a few seconds then cut out again. It had only been on for a few minutes. I tried it again the next day and nothing it was completely broken. I have returned it and had a refund but this seriously needs addressing I know this conversation will get shut down as others already have but I’m clearly not the only one. There is an issue with the power supply and burning them out that needs sorting. 

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A
22 days ago
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starstuffNew Member
asked in General discussion

Professional Edition Hair Dryer In Black

Lord I hope Dyson releases the professional edition hair dryer in black. I would buy this in an instant.

1
Jack
Dyson Community Manager
22 days ago
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Lyndsey DaviesNew Member
asked in General discussion

Air Wrap heat settings

is the 150/302 temp on the airwrap for the lowest heat setting? I’ve seen people say it can damage hair so would presume it goes hotter than 150? 

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22 days ago
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mimi.jrrNew Member
asked in General discussion

Dyson Airwrap

Hey guys I just got my dyson airwrap today and I just noticed this (in pics) not sure if it defective or is it normal?  thank youu!

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Jack
Dyson Community Manager
23 days ago
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ashleighrlilesNovice Member
asked in General discussion

dyson airstrait just wont work

So I got my airstrait and was over the moon with it. For 2 weeks until it no longer worked, got onto Dyson and they sent me a replacement. Also didn’t work so now the third one has turned up and guess what?! Oh yes it doesn’t work so now has to be booked in for repairs. Am I unlucky or is this just an issue with them. It’s not really acceptable for how expensive they are.

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A
26 days ago
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paulmcreynolds1975Rookie Member
asked in General discussion

Counterfeit Dyson Airwrap Sparking

My daughter had a Dyson Airwrap bought for her by a late relative, all worked well for around 1 year (so well within the 2 year warranty).Lately the Airwrap developed a strange sparking and has actually burnt a kitchen island bar stool so not happy at all about either!On reporting to Dyson we had to wait over 5 weeks for the collection to be arranged and now the response we have is Dyson claiming the unit is a fake and it has been destroyed. Absolutely no way would an 87 year old who bought the Airwrap as a gift even know where to source such a thing. On complaining the Customer Services have been shocking, constantly asking us to speak with the person who bought it and request the receipt. I have had to explain over and over again that the person is deceased so I have no way of producing the receipt, they have even asked to get bank statements which also is not possible once a person passes away. The whole sage has been nothing short of awful and actually quite distressing.Absolutely

3
Jack
Dyson Community Manager
26 days ago
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hotelpomaloNew Member
asked in General discussion

Looking to buy hairdryers and vacuums for my hotel

I own and operate a small luxury boutique hotel.I am a fan of Dyson products--I own two Airwraps (one for US one for EU) and I can actually say I love my Dyson vacuum so much I enjoy cleaning with it!I first used a Dyson product at a boutique hotel (The Beatrice in RI) and I would like to give my guests the same opportunity to experience Dyson--I want to furnish each room with a hair dryer, and also to give my housekeeping staff Dyson vacuums to use. I have made several attempts to contact Dyson. The problem is that to date I have not had anyone respond to me with anything but passing me off to the local retailer. My hotel is in the EU--but I don’t speak the language of the country where it is located so really don’t want to be passed over to someone in that country.Can anyone help? Thanks

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27 days ago
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Caroline PelleyNew Member
asked in General discussion

Missing part. Airwrap attachments

Hi,I think I have a part missing as none of my attachments will go on. Can anyone tell me what it is called so I can get a replacement please? Or is that the bottom of the attachments stuck in the wand? 

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C
28 days ago
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Jiaqi_Hoo99New Member
asked in General discussion

Dyson Airstrait Ceramic Pink And Rose Gold

Hello! Will the dyson airstrait ceramic pink and rose gold release in Singapore? 

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J
29 days ago
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Lily101New Member
posted in General discussion

Why isn’t the Dyson Airstrait in the limited edition pink and rose gold colour available in the UK?

Why isn’t the Dyson Airstrait in the Mother’s Day limited edition ceramic pink and rose gold colour-way available in the UK? It’s available in the US though, which is unfair. Also doesn’t make sense because Dyson was founded in England so surely we should be able to buy all products available. I’d be tempted to buy the US version but then it might not work because of the voltage. Also side note why does the best colour-way have to be limited edition? I wish it was a permanent colour option!

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1 month ago
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GaromNew Member
asked in General discussion

20mm airwrap barrel. anyone know when savailable in Australia?

Does anybody know when the 20mm barrel attachment will be available in Australia?  I have been waiting for nearly a year now?? 

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1 month ago
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hailey16New Member
posted in General discussion

Never buying Dyson again. HORRIBLE customer service

I purchased the Corrale straightener a little over 3 years ago. My warranty is up & now my straightener will not hold a charge for longer than 2-3 minutes. I am extremely upset that an expensive item like this is not guaranteed to last longer than 2 years!!!! On top of that I’ve been given the run around saying my device was purchased in Canada because of the serial number when it was purchased in MS so I’ve spoke to about 7 different reps who didn’t know how to help me however on this last call today my rep basically said because my warranty is up there is nothing they can do unless I go to a service center myself. The closest one to me is over 6 hours away or I can also choose to ship it, then they can look over it and decide if it can be fixed or not and pay for the repairs & pay for shipping the item back to me. I loved this straightener but paying a lot of money for it to stop working after only 3 years is insane. The customer service is so bad I’d rather purchase from any

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1 month ago
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moneydownthedrainNew Member
asked in General discussion

Save yourself money and do not buy the Dyson Supersonic hair dyer

Others have posted about this issue on this forum but my wife’s Dyson hair dryer stopped working for no reason after 4 years of use. I brought it in to a Dyson service center and was told it was a motor issue that was not repairable. My options were to recycle it or get 20% off a new hairdryer. Given how common this problem seems to be, Dyson is essentially asking me to pay $100/year in perpetuity for a hair dyer. Save yourself the trouble, money, and time and buy a different hair dryer from anywhere else for a fraction of the cost.

3
S
1 month ago
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agnieszwRookie Member
asked in General discussion

Attachment upgrade sets

Could you let me know if Attachment upgrade sets will suit HS01 

2
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1 month ago
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KayTee
asked in General discussion

When will the Dyson Airstrait in Prussian Blue / Copper be availble in UK. It’s been out of stock for weeks.

Hi.When will the Dyson Airstrait in Prussian Blue / Copper be availble in UK. It’s been out of stock for weeks.It was available in this colour scheme for about the 1st week of launch, and has been unavailable ever since.Do Dyson have a date when this will be back in stock and available to purchase please.

3
Jack
Dyson Community Manager
1 month ago
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AigunNew Member
asked in General discussion

The color of the paint has changed

I purchased dyson supersonic blue blush in Bulgaria from a large hardware store chain, after using a hair dryer twice, the paint around the indicator lights began to change color. There is no dyson service in my city, and there is no online support in Bulgaria either. Maybe they can tell me here if this is normal? I began to worry that the hair dryer might be a fake, although I had never encountered such a thing in this store before.

1
Jack
Dyson Community Manager
1 month ago
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Catherine24New Member
asked in General discussion

Dyson's customer service SUCKS' Abosolutly HORRIBLE!

I bought for $329.84Refurbished DysonCorralet™ hair straightener (Black Nickel/Fuchsia) on 12/22/2022.  At the beginning of December 2023, i tried to use it and it would not turn on.  On 12/6/23, I contacted Dyson Support and through their facetime system it was determined that it needed to be send in for an exchange.I was provided a prepaid label and went directly to the ups drop off store to send it back with everything that came with it included in the box as instructed.  Tracking 1Z2Y55899098576953.  I was told that another one would be sent to me within 2 weeks.  Nothing was sent to me.  I called after 2 weeks and they had no idea why it was not sent to me when they received mine on 12/8/23 but now they were out of stock!!! They also asked me for the tracking number to prove i sent it to them even though they provided the label!  I have called every week since then and today is 3/23/24!  On 3/21/24 I received an email saying that they were in stock.  I promptly called and asked th

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C
1 month ago
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debbiez01Novice Member
asked in General discussion

straighteners not holding

I have had my straighteners for a few years now but the last 3 weeks they look fully charged but go off after 5-10 mins of using them any tips would be appreciated 

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1 month ago
K
KiriNew Member
asked in General discussion

Flyaway Smoother UK

Hi I live in the UK and would like to know why the flyaway smoother attachment for the Supersonic hairdryer is not available here? It seems to be only available in US and other countries. When will it be available here in the UK?  ThanksKiri

1
C
Silver Level Contributor
1 month ago
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sookm2Rookie Member
asked in General discussion

Lost in shipping-replacement air wrap

Hi all,I’m experiencing a very frustrating situation. I purchased Dyson airwrap a year ago. Although I rarely used it, it had mechanical issues. After several trouble shootings, Dyson support asked me to return it and they informed me they would send a replacement. When Dyson sent me a replacement, Dyson had never sent me an email notification of replacement shipping. Also, Dyson had never provided me with a tracking number of this replacement. This resulted in a lost replacement. As advised, I filed a claim at UPS. Now, UPS updated the claim status as “closed” saying UPS couldn’t contact me. However, I’ve never received any calls or emails from UPS. I contacted Dyson multiple times over a couple of weeks after the replacement was lost. Dyson kept saying they were escalating an issue, asked me to wait for 72 hrs and called them back. Whenever I followed up, it turned out Dyson didn’t take any actions after escalation. When I tried to contact UPS, the automatic response was turned on an

3
S
1 month ago
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wowowoNew Member
asked in General discussion

Delivery to Poland

Is it possible to deliver the dyson multistyler from the UK store straight to Poland?

1
Jack
Dyson Community Manager
1 month ago
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SandraMahovicNovice Member
asked in General discussion

Navigating Customer Dissatisfaction: Addressing Incomplete Deliveries and Misleading Advertising on Dyson.hr

I require assistance with two incomplete deliveries of my orders.Unfortunately, customer service in Croatia has been unable to provide a resolution.Therefore, I am seeking assistance and answers here. I placed an order for the Ceramic Pop Color Airwrap around 2 or 3 months ago. However, upon receiving the package, I discovered that the travel bag, which was supposed to be included according to your website, was missing. Despite reaching out to customer service in Croatia multiple times, I was informed that they could not send me the bag as it was no longer available, even though I had already paid for it. Furthermore, they did not offer any compensation or reduction in the price for the incomplete item I received.Story continues...Yesterday, I received my Ceramic Pop Color Corral, yet again, with an incomplete package. This time, only the travel bag was included, with no sign of the larger storage bag. Furthermore, upon inspection, it appears that the hair iron may have been used by so

4
S
1 month ago
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anre0828New Member
asked in General discussion

Flat Iron will not charge

I bought it 2 years ago and the base or flat iron will get hot but not stay fully charged. 

1
Jack
Dyson Community Manager
1 month ago
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