General discussion | Hair care | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com
Jack
Dyson Community Manager
3 years ago

General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 727 Posts
  • 1,480 Replies
726 Posts
J
JT Hair GalNew Member
asked in General discussion
THE WORST CUSTOMER SERVICE EXPERIENCE

Writing this to warn anyone being told by Dyson customer service, that if they send in their Dyson product for an exchange, that they can expect to receive a replacement. I’ve had my Dyson AirWrap since December 2023 and started experiencing issues with it in June 2024. When using it to dry my hair, it would turn off within about 5 minutes of using and wouldn’t turn back on until after it had cooled down for several hours. I called Dyson Customer Service and ran through the troubleshooting steps over the phone, but nothing fixed it. After spending 45 minutes on the phone, they told me to ship in my product and that once received, would me a replacement. Dyson sent me a shipping label to have it shipped to their warehouse. I boxed up the AirWrap and all of the accessories that came with it, and dropped it off at UPS on 7/20/24. UPS delivered it to their warehouse on 7/24/24. I did not hear back from Dyson after my product was delivered to their warehouse. I then called (866-693-9766) an

531
Jack
Dyson Community Manager
S
San GonpriNew Member
asked in General discussion
Never received order - customer service not being helpful

I ordered an Airwrap back in December for Christmas, and it never arrived. After waiting for two weeks, contacted Dyson, only to be told they had run out of stock. Apparently, they didn’t bother notifying me because of a "technical bug." (Seriously?) Fast forward a few weeks, I notice the Airwrap is back in stock, albeit in a different color, so I decide to give them another chance and order it again. This time, they provide a Parcelforce tracking number with a 24-hour delivery estimate. Guess what? It never arrived. It’s now been two weeks of constant back-and-forth with Dyson’s customer service. Every time, they tell me to wait three to five working days for an update, but they don’t actually explain the issue or give me any real answers about when they’ll ship the product. For a £500 product, this is absolutely unacceptable. This is by far the worst experience I’ve ever had with a customer or delivery service. I expected so much better from a premium brand like Dyson.

181
Jack
Dyson Community Manager
J
jrstaceyNew Member
asked in General discussion
Dyson Supersonic Hair Dryer Repair

Hello, I have called, emailed and chatted with every representative I can find on the Dyson Canada website and it seems that no one can tell me if I can get service on my wife’s Dyson Supersonic Hair dryer in Canada. Is anyone else having these issues? The feedback I have received so far indicates that Dyson will not support their products at all when out of warranty. Pretty expensive piece of kit to basically toss on the junk pile after two years! thx J

491
Jack
Dyson Community Manager
R
RhonaHNew Member
asked in General discussion
REFUND not forthcoming

I have returned an item to Dyson via their own courier pick up. They have had it since 14 January. On phone and live chat they have promised me a refund 3 time and it doesn’t come. i am seriously [Moderation edit - profanity removed] what can I do. Have raised it with PayPal but because I received it over 30 days ago (it was a Christmas present for someone) they won’t accept the claim through them

371
Jack
Dyson Community Manager
L
lnknRookie Member
asked in General discussion
Air Wrap diffuser - is it ever going to be available in the UK?!

I’ve been waiting for the Air Wrap diffuser attachment for over a year and it just sits with ‘out of stcok’ on the UK website. It’s available in Canada but I can’t get international shipping. Any news on stock for the UK? Thanks.

1004
Jannat
Community Moderator
E
elanNew Member
asked in General discussion
conical barrell not working correctly

Just got my airwrap and everything works fine apart from the fact that the conical barrel dosen’t seem to want to wrap the ends of my hair it will wrap the top and mid section but the ends just wont stay? Unsure if this is because my hair is very long or not.

691
Jannat
Community Moderator
V
viktorihryNew Member
asked in General discussion
Ceramic Pop HD07 Hairdryer Stained – Disappointed by Lack of Support from Dyson

Hello, I purchased the Dyson Supersonic HD07 hairdryer in the Ceramic Pop color on January 17, 2024, from an official Dyson store in Poland. While the hairdryer itself functions perfectly, I am absolutely shocked and disappointed by an issue with its exterior and the lack of support I received from Dyson. After using a black fabric storage case, I noticed that the surface of the hairdryer had become stained with black dye. The discoloration seems to have deeply embedded itself into the material, and despite trying various gentle cleaning methods, I have not been able to remove it. I contacted Dyson support in Poland, expecting assistance from a brand as large and reputable as Dyson. However, I was met with vague and repetitive responses. They simply labeled the issue as "cosmetic damage" and refused to provide further help. I was not given any advice on how to clean the stains, no clarification on the materials used in the hairdryer’s construction, nor any guidance on whether I could t

321
Jack
Dyson Community Manager
M
maryparksNew Member
asked in General discussion
Dyson customer service

I have been very frustrated recently with Dyson’s customer service as it seems everywhere i go its just a call center where every answer is on a piece of paper. For context: I bought a refurbished dyson airwrap in october 2023 ( a little over a year ago) and i totally understand that my warranty is up (after 1 year for refurbished items). But after going through live chat, which directed me to a dyson repair shop an hour from my house, the repair center told me that the dyson has a motor issue and they didn’t have the parts to fix it. Great. So i went home and called dyson and once again got a call center person and told me to go to dyson repair services. I emailed them a couple times, only answered the first in which they told me to go back to the closest dyson repair center after i had already told them i’d been there. I have messaged dyson on instagram and no response, and just recently messaged them through where i bought it which was walmart, but still a dyson product. I just want

231
Jack
Dyson Community Manager
M
MelisakacaNew Member
asked in General discussion
Airwrap pink has discoloration and has become dirty

I have just bought my dyson airwrap in the strawberry pink color and has become so dirty after putting it in the dyson travel pouch. I don't understand why I am starting to hate this new dirty look it has gotten How can i clean it??

841
Jack
Dyson Community Manager
V
Vanessa2779New Member
asked in General discussion
Exchange problem

I purchased a Dyson Supersonic Professional Edition in May 2024, which had problems right out of the box. I sent in my Dyson hair dryer for repair/exchange in July, after I'd had enough of it. I received a used replacement or repaired unit not much later. Then, in November, the dryer stopped working again, so I sent it back yet again. Multiple times customer service has promised replies in 48-72 hours. They finally contacted me with the following reply: The machine you have returned for the exchange order number ****** under the tracking number ******* does not match with the machine for which the exchange was created. I do not know why there is a discrepancy, but yet here we are, just waiting. Regrettably, customer service has not told me how to proceed from here. I am again without the dryer that I purchased, this time for nearly two months with no proposed resolution.

963
Jack
Dyson Community Manager
K
kessiRookie Member
asked in General discussion
hieroglyphics on my Dyson hs08

Hello! I bought my Dyson airwrap for Chinese market (I have CN letters in the serial number). Is it ok that the inscription in on Chinese? Because on the official Chinese website there is an inscription on English (i.d. curl)

311
Jannat
Community Moderator
S
Sue MatthewsNew Member
asked in General discussion
Refund?

Hi, could anyone help me please. My son bought me a Dyson air wrap as a present at Christmas. Unfortunately it was not suitable for me so we returned it. It had not been opened. It was purchased from the Dyson Demo shop The Bullring. Birmingham. UK. It was returned the them also on 18th January 2025. We were given a printed receipt and also a copy sent to e.mail. We have since been back in person to the Dyson demo twice to chase the refund. To Date ( 18th February 2025) we still have not received our refund of £400 !! How long does it take? Any help/advice would be greatly appreciated. Many Thanks.

421
Jannat
Community Moderator
J
joritaylorNew Member
asked in General discussion
Second request for refund

I was forced to dispute the charge with my credit card today since I had to put in a second request for a refund for a product that never arrived in January. My first request was 1/30. The scripted chat is less than helpful and the agent told me I had to wait another 5-7 business days for my refund to be approved. Correction...my second refund request to be approved. What?!? I’m not sure I will purchase directly from Dyson again.

421
Jannat
Community Moderator
w.accountant
w.accountantNovice Member
asked in General discussion
Dyson customer service Very POOR! terrible experience item not recevied no refund!!!

I placed an order for a Dyson Airwrap back in JANUARY and STILL haven’t received it! I’ve contacted customer service OVER 10 times, and each time I’ve been given different answers. I keep being promised a follow-up within 24-48 hours, but NOTHING. No response, no updates. I was also told my refund would be initiated, but when I checked with my bank, they confirmed no refund has been processed. And guess what? Dyson’s response was to “wait longer” - as if this is okay! It’s been weeks of endless back-and-forth, empty promises, and no resolution. This is beyond frustrating and stressful. The lack of communication, transparency, and basic customer care is appalling. Dyson has completely failed to meet any standard of customer service. They’re stringing me along with no regard for how this is affecting me. I am DONE. 🙄 If you value your time and money, avoid Dyson at all costs. This experience has been a nightmare.

2347
w.accountant
L
Laura1987Novice Member
asked in General discussion
complaint.

I am absolutely disgusted with Dyson. There is nothing thats works. Your online says in stock yet no one can order it, even the staff can't order it. Technical difficulties. That has been the response for 15 days. Told they are looking into it. The other problem i seem to be getting and I don't understand how it's happened and where Dyson think it's ok to give false information to customers. I was online the day the new red and gold collection went live. It froze my web page for a few seconds (like 5 seconds) I was looking at the plum jasper airwrap, it froze, then took me to the airwrap main page and a new red and gold appeard on the screen. Which wasn't the issue. This was what I was looking for, it said sold out....... how is something sold out the split second it went live. When I called I was told it's very popular and sold out..... hummmmm in like a split second. So I checked the rest of the collection all available to buy. So when I called back I got told its not live yet, this

1553
U
A
alisha.atkinson1New Member
asked in General discussion
complaint

I sent my Dyson in for repair in January under warranty as it’s 10 month old and has broken. I am horrified to find out that my property has been disposed of without my permission. Please have this escalated to a higher management team, and let them know I am taking this to trading standards as I have the calls recorded from when I was specifically told I will receive my limited edition air wrap back due to it not being able to be fixed. I declined the offer of a replacement at first until I was told I can have both a replacement and my broken airwrap that didn’t work, at which I said yes as I wanted my limited edition one back but also wanted something I could use. It was bought for me as a 21st birthday present, hence why I want it back. Not only that but I only bought if for the colour, as when you pay upwards of £500 for a hairdryer you want it to be perfect. So the fact Dyson have binned my property that I paid £500 for without my permission is actually illegal, and the ombudsmen

762
U
L
Lindy MarlenaRookie Member
asked in General discussion
Buying a European Airwrap Base to use with my Canadian airwrap when travelling

If I purchase a used European Airwrap in the fuschia /pink colour, can I use the accessories from my Canadian copper coloured air wrap with it when I travel in Europe?

692
L
B
beyond frustratedNew Member
asked in General discussion
Product missing from order and still no resolution 3 months on

Hi, I ordered a Dyson Supersonic, 2x hair clips, 2x Paddle brush and a Dyson Airwrap 11/24/24. These were ordered for Christmas gifts. I was notified that there was a delay in shipment and then got a confirmation that the items were shipped. A package arrived on 12/2/24 however, the Airwrap was not in the box. Since the box did not look tampered with and just fit the Supersonic, hair clips, and paddle brush, I assumed that the Airwrap was the item that caused the initial delay and that it would be shipped soon. I looked for a shipment/order update from Dyson and then followed up with customer service around 12/16. The opened and investigation, but did not investigate the warehouse but rather UPS. UPS reached out and confirmed that they delivered the package as received from Dyson (which they did). But it does not resolve the issue that an item was not originally put in the box. Further, in looking at the proof, the numbers don’t add up. One: the weight that was entered for the box is n

551
Jaswinder
Community Moderator
H
HL1New Member
asked in General discussion
storage

Hi, I've just bought a dyson air wrap complete long volume. Can you tell me how to store it in the box? It all fits apart from the diffuser. Am i doing something wrong or is it not supposed to? So excited!!!!

561
Jaswinder
Community Moderator
H
hilaryroye
asked in General discussion
Is my dyson counterfit?

I bought my Dyson airdrop from Best Buy (brand new, not second hand), and the plug looks different than my last one. Should I bring it back? I’m in Canada if that helps.

661
Jaswinder
Community Moderator
J
Jennedy28New Member
asked in General discussion
Warranty

I received the Dyson supersonic as a gift for Christmas in 2022. It died less than a year later. I received my replacement in August 2023 and that one has now died as well. Their response, I pay for shipping, send it to Calgary, they’ll fix it, I pay for the cost of repairs and then they’ll send it back. Unfortunately I don’t have a backup dryer as I assumed one that cost $700 would be the only dryer I needed. Shouldn’t the warranty reset with the replacement which would mean the second dryer is still under warranty? Also, why is such an expensive product so faulty?! I take such good care of my things.

731
Charu
Community Moderator
G
GdhchvnjRookie Member
asked in General discussion
repair pickup drama

Organised a repair pickup in January. DPD never showed up even though Dyson kept insisting item had been picked up. The item was still in my possession. After about 4/6 phone calls with Dyson, they booked another pickup in February. DPD never showed up. Absolute nightmare spending 300+ for a hairdryer that dies within a year and not being able to get it repaired. communicating with Dyson is also a nightmare. Have spoken to customer service about 5x today and they ask me the same questions over and over with no resolution.

672
G
M
MiznessakeysNew Member
posted in General discussion
Dyson Airstrait vs Natural/Afro-textured 4B/4C Hair

Dyson... thank you! You've changed my life! I'm Black British woman who has natural, afro textured, 4B hair that reaches my lower back. I've struggled with drying my hair for so long. For years, I was waiting for the Revair to come back to the UK, but it never happened. Then I caught wind of your product - the Dyson Airstrait. When I saw what it does to black hair, I wanted it immediately! I just purchased it in the Black Friday sales and tried it for the first time 2 days ago. My hair looks and feels amazing! Plus, it was so easy to use! B.A. (before Airstrait), my hair was becoming difficult to deal with and I was close to cutting most of it off to make my life easier. Now, I don't have to! Dyson, you've saved a head of hair - and I thank you. Such an amazing product! I'd recommend it to anyone! P.s. I'm not an influencer or anything. I just like to give credit where credit is due. Any other 4B/4C girlies that want to share their experience with the Dyson Airstrait?

1371
Jack
Dyson Community Manager
L
LauramyeNew Member
asked in General discussion
Dyson Supersonic Styling Detangling Comb

I just purchased the Airwrap and I’m trying to figure out if the Detangling Comb actually attaches to anything. It has the purple holes. Are there videos of how it’s used with the base?

1021
Jack
Dyson Community Manager
J
JJ31New Member
asked in General discussion
Does the new wave and curl Diffuser for the nural fit the supersonic?

Husband dropped and then accidentally stood on my diffuser for my nickel and copper supersonic and I only treated myself in October! He’s offered to replace it but difficult to find the replacement it seems. I’m wondering if the new style diffuser would also fit?

1231
Jack
Dyson Community Manager

Popular Tags

Latest Answers

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings