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new airwrap i.d. curl

  • January 10, 2025
  • 3 replies
  • 82 views

I just got the air wrap I.d. Curl. And it’s keeps shutting off from time to time while I’m doing my hair. Everything I’ve read says it’s to prevent from overheating. But how do I stop it from shutting off? I want to control it myself. 

Best answer by Jack

Hi ​@Sanazn

Thanks for your reply here. This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Airwrap i.d™ multi-styler easily to hand. If a replacement or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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3 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2027 replies
  • January 14, 2025

Hi ​@Sanazn

Welcome to the Dyson Community! 

This sounds like an unusual issue - are you finding your machine shuts off regardless of which accessory is attached, or does it only happen when you’re using one particular accessory?

This will help us troubleshoot and point you in the right direction! 


  • Author
  • Rookie Member
  • 1 reply
  • February 4, 2025

It happens with any attachment I use. Sometimes it stops for more than 5 minutes. 


Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2027 replies
  • Answer
  • February 4, 2025

Hi ​@Sanazn

Thanks for your reply here. This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Airwrap i.d™ multi-styler easily to hand. If a replacement or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


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