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new Dyson Airwrap

  • February 5, 2025
  • 7 replies
  • 134 views

  • Novice Member
  • 3 replies

Dears I have a question I just bought the new Dyson Airwrap Id 2 days ago,

 

when I started using it it started to flash white only with the smoothing brush and turned off,

 

what to do any advice it’s still brand new 😭

Best answer by Jack

Hi ​@Marah,

Further to ​our reply above, there is something you can double-check before reaching out.

Please take a look at the following Dyson Community article, particularly the section headed ‘Are my Dyson Airwrap™ multi-styler’s Soft smoothing brush’s articulating plates moving freely?

 

After checking this, if you’re concerned your Soft smoothing brush’s plates aren’t moving freely when in use, please contact Dyson Customer Care as ​@Banita has suggested so we can help resolve this!

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7 replies

Banita
Community Moderator
  • Community Moderator
  • 2 replies
  • February 5, 2025

Hi ​@Marah,  

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some troubleshooting checks when you have your Dyson Airwrap i.d fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you. 

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region. 

We'll look forward to speaking with you! 


Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2008 replies
  • Answer
  • February 5, 2025

Hi ​@Marah,

Further to ​our reply above, there is something you can double-check before reaching out.

Please take a look at the following Dyson Community article, particularly the section headed ‘Are my Dyson Airwrap™ multi-styler’s Soft smoothing brush’s articulating plates moving freely?

 

After checking this, if you’re concerned your Soft smoothing brush’s plates aren’t moving freely when in use, please contact Dyson Customer Care as ​@Banita has suggested so we can help resolve this!


  • Author
  • Novice Member
  • 3 replies
  • February 5, 2025

Mr jack can I do a hard reset on my airwrap 


Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2008 replies
  • February 6, 2025

Hi ​@Marah,

Your machine should reset automatically on it’s own once it’s cooled down, but you would need to resolve the issue to prevent it from shutting off again.

What did you find when you checked the articulating plates on the Soft smoothing brush?

If they’re not moving freely, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region, so they can help you further.


  • Author
  • Novice Member
  • 3 replies
  • February 7, 2025

Hi jack 

I checked when it’s off it moves freely however when the machine is on and the brush starts to move I feel like the hot air is stuck and then the machine turns off,


  • Author
  • Novice Member
  • 3 replies
  • February 7, 2025

I don’t know if this is normal or not 


Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2008 replies
  • February 10, 2025

Hi ​@Marah,

Thanks for the update - so we can help check the brush is working as intended, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.


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