Ongoing Issue with Dyson Corrale Straightener - 5th Failed Exchange Order | Dyson Community
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I purchased a Dyson Corrale straightener, however as of this June have been unable to switch it on due to getting a error message: “Too Hot". I've followed numerous troubleshooting steps via the live chat agents and then messages via eBay which I purchased from the Dyson Outlet.

I've been given numerous order numbers telling me the device was going to be swapped by carrier, none of these materialised.

Order number: 1505946667
Order number: 1505930419
Order number: 1505908052
Order number: 1505861443

Today, again I went on to live chat to advise this is still ongoing only to be told I would have the item collected, sent back to warehouse and a replacement then sent to once checked over. I got an e-mail from DPD to advise it would be collected tomorrow 20th, followed by another e-mail 20 minutes after to advise the collection has been cancelled. It's absolutely redicilous at this point that I've been tried to get this sorted since June and we're nearly into September

Hi @Conaire,

Thanks for coming back with an update - I'm glad to hear this has now been resolved.

Our apologies once again that this didn’t go as smoothly as it should have done.

You’re welcome to reach out to us at the Dyson Community if you need further advice or support at any point!

Hi @Conaire,

Just to follow up, our UK team should now have been in touch with you to help resolve this situation?

I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!

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