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useless delivery and website

  • June 27, 2024
  • 1 reply
  • 16 views

ordered an airwrap for someone's birthday assuming it would come within the time frame on the website. it didn't. instead the day after I needed it I received a free extra travel case without the actual thing. the customer service is useless and the tracking says it's arrived. uve got my $650 and I've got nothing but pain. would not recommend.

Best answer by Jack

Hi @s2345678,

Thanks for getting in touch to let us know about this. For support, you'll need to continue your conversation directly with Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order status requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then follow the 'Registration and technical support' prompt to reach one of our Dyson Experts.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2043 replies
  • Answer
  • July 10, 2024

Hi @s2345678,

Thanks for getting in touch to let us know about this. For support, you'll need to continue your conversation directly with Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order status requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then follow the 'Registration and technical support' prompt to reach one of our Dyson Experts.

We'll look forward to speaking with you!


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