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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

285 Posts
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285 Posts

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arieltucci83Rookie Member

asked in General discussion

professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark.

10 hours ago

HazelwithoutnutNew Member

asked in General discussion

Dyson airwrap purchased in the US and doesnt work in the philippines. what to do?

Hi. Im new to the community. My aunt in the US recently purchased a dyson complete airwrap as a gift for us and brought it here in the Philippines. Unfortunately, we cant use it here due to the difference in voltage. Asked dyson philippines customer care if they can swap or recommend any transformer converter but they said that its best to ask Dyson US on it. Is there any particular brand of transformer or coverter available in the philippines that we can purchase to make this work here? I know we can no longer use the warranty since its only valid in the US and we can bo longer return it to US too since the number of days for return already lapsed so we are just exhausting means to make it work here in the Philippines. Any leads eill be greatly appreciated. We just dont wanna wast the money spent on this dyson so we better make this work here.

14 hours ago

JonathanchuaRookie Member

asked in General discussion

beefyredNew Member

posted in General discussion

egregious customer service

dyson violated their own return policy with incompetence and disregard. Over five months trying to return an unopened hairdryer. As an owner a dozen Dyson products I will never invest in another. I have a paper trail beginning in 2023 regarding this matter.

3 days ago

TetianaNew Member

asked in General discussion

help plese

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

2 days ago

JmdubbsNew Member

posted in General discussion

Short Lifespan Airwrap

I have had my airwrap since Nov 2021, so 2 ½ years. And i barely used it a couple times a week max and it just stopped working yesterday. I chatted with an agent for 2 hrs and came to the solution that they escalated my case and would be in contact in max 24 hrs. I called today after the 24hrs and there was never an escalation or anyone who was going to contact me. As i am out of the warranty range and live far from a service center the only solution i was given was to replace it. I was not offered any sort of discount. I stayed on the line to take the survey and the representative would not hang up the phone for me to do that. They kept the line open for over 30mins. For how expensive dyson products are i expect a better level of customer service and i expected the airwrap to last at least 10 years. I am very disappointed and will be looking into shark and other companies. Id rather spend a couple hundred if im going to just be replacing them every 2-3 years. From the reading i have d

5 days ago

ScottiemNew Member

posted in General discussion

collection for repair

Hi, I have now waited in 3 differing full days for a collection. Despite after the first let down and reassurances there has been no collection by dysons courier. I paid for the repair in March under order number 34406137. NoThe call centre representatives have informed me that DPD should collect in the uk. Despite phoning around 6 times to Dyson customer services to check that the hairdryer would be collected and getting cast iron guarantees it would be picked up today - another no show unfortunately. Customer service with no ability for resolution is not very good. How do you sort this if Dyson customer services can’t? thanks.

6 days ago

HinnaNew Member

asked in General discussion

Airwrap is not working for my hair texture

I have had the airwrap for about 6 months now, and I am struggling with it. I have thick hair and a lot of it. It’s not curly but more wavy and very frizzy. I have tried different products and methods but the air wrap just leaves my hair poofy and frizzy. I always have flyways that I can’t take. The style also doesn’t last for me. If I use the barrel it only lasts until the end of the day. If I use the round brush again it only lasts until the end of the day. And I can never get my hair to be smooth and shiny like I can with other heat tools. Help!!

7 days ago

elooNew Member

asked in General discussion

Can I use my Dyson Supersonic Hair Dryer from Japan in the US?

Hi,I recently bought a Dyson Supersonic Hair Dryer in Japan and bought it over to the US. When I was talking to the salesperson at the place of purchase, they told me that it should work since the power supply range is the same. However, when I plug in my hair dryer at home it doesn’t work at all. The voltage stated on the hair dryer is 100V 50-60 Hz. Please help!

8 days ago

hdzdh1New Member

asked in General discussion

corrale problems

Hello,I am just curious to know if anyone else is having the same problems I am having? I have had to exchange my Coreale at least three times now because the cord stops charging or there is a short that won’t hold the cord in place. I use my flat iron every single day and the magnetic thing isn’t holding anymore. This has happened 3 different times! It’s frustrating that this is a $500 flat iron and I constantly have problems with it. I love the way it styles my hair but it’s frustrating that it won’t stay plugged in! I have the air wrap and the blow dryer, obviously no problems with those.. Any suggestions or ideas would be greatly appreciated!!

8 days ago

Claire.cnsNew Member

asked in General discussion

Dyson Airstrait Launch

Hello everyone!My name is Claire, and I'm currently pursuing a Master of Science in Marketing Management in the Netherlands. As part of my coursework on 'Marketing of New Products,' I'm delving into an in-depth analysis of Dyson's strategic and tactical decisions regarding the launch of the Airstrait.I'm reaching out to this knowledgeable community in hopes of gaining insights into Dyson's decision to debut the Airstrait in the U.S., Mexico, and Canada before rolling it out to the global market. Is it possible that these markets served as initial testing grounds for the product? What factors might have influenced this phased approach to the launch? Or are there other reasons behind it?Any perspectives, information, or resources you could share would be incredibly helpful for my assignment. I may be shooting in the dark here, but I thought this community would be the perfect place to seek such specialized knowledge!Thank you in advance!Warm regards, Claire

8 days ago

Jay03kNew Member

asked in General discussion

Corral only heats to 185 degrees

Had my corral for 2 years. It’s always fully charged on the stand but recently only heats to 185. I don’t know why?

10 days ago

ZakiaNew Member

asked in General discussion

want to order long barrel but it is always out of stock. please help me to find one?

I own a Dyson Airwrap for medium to short hair ,I am growing my hair and want to order a long barrel. I tried to find in online but it says out of stock and will notify me when it will be in stock. It’s been 6 Months and I am still waiting…. How can I get one?

10 days ago

maryramzy34New Member

asked in General discussion

Which Dyson hair straightener is suitable for my needs?

i am looking for an affordable hair straighter that i can use on wet hair.(Moderation edit - title updated)

10 days ago

Mayers8126Novice Member

asked in General discussion

Sent Corralle into get repaired and now they are saying it wasn’t in the box!

Sent in my $500 Corrale stradinghtner to get a new battery. Shipping label said it was going to Washington. I get a call saying it is in WI and my Corrale is NOT in the box only the docking station and cord is. When I called they said it never went to WI only Washington. BUT the representative in WI sent me pictures. The pictures show packaging that I did NOT put in the box. They are telling me file with UPS but THEY LOST IT and SENT IT to a place I never authorized. Anyone else go through this?

6 days ago

PursesandshoesNew Member

asked in General discussion

What repair options does Dyson offer for out of warranty Airwrap unit ?

I purchased my air wrap in 2020, loved it, raved about to my friends and even talked them into buying it. Suddenly this thing stopped working. Sought chat support - horrible, I was offered to send unit to Ontario (I am in AB Canada mind you) at my own expense. She kept repeating I buy a new one Called - a guy promised to look into my case and see what he can do (april 1st). He told me Canada actually has no repair centre. Really? Is this true dyson? Then buddyy said he will call me back april 5th. never got that call so I called Customer service april 12th so i was told basically, tough luck only option is to buy a new one and they will sell me a new unit at 20% (apparently their best offer). I dont need that, i can get it at 20% off with my sephora acct. then I asked, what is the benchmark usage for this airwrap so I can do the math based on how much cost im putting on for the life its expected to last. The lady didnt have this info (she was very nice btw). She said based on what su

10 days ago

Shiksha1693New Member

asked in General discussion

Will an Airstrait bought in the UK, work in India?

I am planning to call for an Airstrait from the UK and use it in India. I do see on the Dyson website that the voltage for both these regions is the same however this was about the other hair appliances and not for the Aistrait specifically. Could anyone confirm if the machine will work fine in India? Thanks !

13 days ago

TrifstyleRookie Member

asked in General discussion

Supersonic Pro not turning on…

I’m just wondering if anyone can help or offer maybe some support ??So, it’s taken me a long time to get comfortable using my Dyson Supersonic, especially on clients. At first I couldn’t get used to the shape and the location of the buttons felt awkward. But then slowly I’ve actually grown to love it. Now just as I’m starting to really get the feel of it, it suddenly stops working. I’ve had it just around 6 months. It’s working fine one day and then the next day it just won’t turn on.I contacted Dyson through the chat feature on their website and was told by the representative that my machine is broken and must be repaired. They say I will need to drive over two hours to a Dyson repair center to get it fixed. Only after I tell them that I live in a city and do not have a car do they offer me the option to have it replaced. But then I’m told that there are no Supersonic Pro units available. What the heck? Can this be? I’m just wondering if anyone else has had this happen??No repair cent

3 days ago

Gloria NogueiraRookie Member

asked in General discussion

My airwrap broken after 3 years.

My Airwrap broke after 3 years, and it is not repairable. The solution given to me was a 25% discount to buy a new one. I would like to report my immense dissatisfaction. Considering the significant investment I made when purchasing the product, it is disappointing to find that its lifespan is so limited, especially since I have always used the product with extreme care. I firmly believe that a product of such value should offer durability consistent with its quality and price.

10 days ago

EdelleNew Member

asked in General discussion

Where can I find replacement parts for my Dyson Supersonic hair dryer?

Hi there im looking to get a part on the Dyson air dryer that has come loose. How do I source?(Moderation edit - title updated)

15 days ago

lawsyleedsNew Member

asked in General discussion

Dyson Corrale Straighteners - charging issues

Hi, like many others on here my partner is experiencing charging issues (not holding their charge) with her Corrale straighteners that I bought for her, which are now just outside of the 2 year warranty. Has anyone had any joy in getting their straighteners either repaired/replaced by Dyson? It’s alarming the number of people who are experiencing issues just after the warranty expires.

15 days ago

Lyndsey DaviesNew Member

asked in General discussion

Air Wrap heat settings

is the 150/302 temp on the airwrap for the lowest heat setting? I’ve seen people say it can damage hair so would presume it goes hotter than 150?

16 days ago

OuisNew Member

asked in General discussion

Airwrap Ceramic Pink Rose Gold restock Netherlands?

Hi! Is the airwrap in ceramic pink rose gold gonna restock in The Netherlands? It is sold out everywhere in the country.

13 days ago

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