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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 128 Topics
  • 485 Replies

128 Topics

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DaniNew Member
asked in General discussion

Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please?I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance.  (Moderation Edit - Tags Added/Title Updated) 

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14 days ago
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EaglesBronze Level Contributor
published in General discussion

Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀(Edited by moderator – Tags added)  

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23 days ago
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KibblebSilver Level Contributor
published in General discussion

Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

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1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in General discussion

The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners.Dyson V15 DetectOur most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean.It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types.  Both are suitable for cleaning both carpeted and hard floors. Dyson V15 DetectDyson V12 Detect SlimOur most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a dee

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Stuart
Dyson Community Manager
5 months ago
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whyaretheresomanyv15vacuumsRookie Member
asked in General discussion

PLS. Why are there SIX V15 models to compare between? It's absurd.

There isn't even an easy way to compare them. I have to open up each by pressing ‘see details’ to understand the differences. Then, I have to either use photographic memory or write EXTRA NOTES to remember how they are different. V15 AbsoluteV15 Absolute +Detect +Detect Detect PlusDetect Extra Oh, and they all share the same reviews!

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11 hours ago
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SaqibV15New Member
asked in General discussion

Dyson v11 Outsize floorhead

I got an outisze a long time back but now it seems as if there discontinued after speaking to Dyson customer service. I'm looking for the XL floorhead, I've looked everywhere I've pressed notify me back in September shall I close that door or shall i wait I'm using the standard head and it's fine but it takes a long time to clean my house. Is it completely gone as customer service said or I've seen a thread saying it hasn't been but they've been off dysons website since September. I've also checked all the after retailers like partscentre espares and many more. Please advise

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11 hours ago
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indinferRookie Member
asked in General discussion

Recommended storage and organizer for Outsize. Dok? Other?

I just received the Dyson Outsize. I like free standing rather than being attached to the wall. But besides that, the Outsize came with 6 attachments and the furniture cleaning kit which is 3 more attachments. How do I keep all this organized? I found the Dyson Dok here: https://www.dyson.com/support/journey/tools/970778-01.But it looks like it has a place for only one attachment. What about the other 8 attachments? I found this expansion bracket on Amazon here: https://www.amazon.com/dp/B096NWGW2R/?coliid=I1CGGXM7JDYSU8&colid=2YLS7QHLY3WN5&psc=1&ref_=lv_ov_lig_dp_it.But it looks like I can only store organized another four. What about the remaining 5? Then I found this alternative stand for vacuum cleaners here: https://www.amazon.com/dp/B08CVRH3MF/?coliid=I33JUXSFLX8LYT&colid=2YLS7QHLY3WN5&ref_=lv_ov_lig_dp_it&th=1.So for a third of the price of the Dyson dok, I can store the vacuum and four attachments. Before, I got the Dyson Cyclone V10 Absolute with the do

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12 hours ago
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Anthony77Novice Member
posted in General discussion

Dyson DC35 Battery Life

Hi All, Dyson DC35 Multifloor Battery lasting no longer than 30 seconds before flashing light and cutting outBought new battery charged till light went out on charger before use but after initial use same problemCheck battery with multi meter showing 20.8 volts Plug into charger again 20 minutes later light goes out on charger battery shows 21.9 volts and lasts just about 30 seconds again. I understand that once the light on the charger goes out the battery should be fully charged but to charge a battery is normally a minimum of 4 hours So do I have a battery problem or charger problem I know its not a blockage I have run the machine completely stripped downI would be most grateful for any help or advice Thank you Peterisn't tech wonderful when it works (Moderation Edit - Category Updated) 

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18 hours ago
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353ReneeRookie Member
posted in General discussion

cordless V7 motorhead

I have a SV11 V7 Animal USA. I cannot get a roller replacement because my brushbar has 3 prongs which is now discontinued. I understand that a need to purchase a different Motorhead that has 4 prongs so i can get rollers as needed. I dont know which motor head to buy. Im looking for a part number so i will get the right one the first time.

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3 days ago
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MRB2752Novice Member
posted in General discussion

Cleaning the floor tool on a Cordless V7 Animal

Wondering how deep a dive I can take into cleaning the floor tool of my V7? I realize I should not submerge it. Can I go deeper than a small brush and Clorox wipe?

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Stuart
Dyson Community Manager
4 days ago
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the_cable_guyRookie Member
posted in General discussion

TERRIBLE Customer Service!!

After one year, my Dyson v11 Turbo stopped working.  I called support and it seems the motor on my unit failed. There were no replacement units in stock but I was advised that they would get an upgraded unit shipped out.Two weeks later after not receiving the replacement unit, I called back. I gave them the serial number and they asked my address to confirm it. After giving them my address, they advised that that was not the address on file. I went back and forth and waited on hold for 30 minutes while they checked with security. When thy got back on the line they gave me the address they had on file and sure enough the last person I spoke with duplicated the street name with the city name, then they advised that they had not received my defective unit back. What? No one asked me to ship it back! They said I needed to ship my defective unit back (EVEN THOUGH IT IS STILL UNDER WARRANTY) and in a few weeks after receiving it, they would send me a replacement.I took it back to COSTCO wher

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5 days ago
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JefferiesRookie Member
asked in General discussion

V15 laser head compatibility?

Hi everyone! Does anyone know which Dyson the laser head is compatible with? I’ve got a V8, V10 and V11. Will it work on all three? Thanks,Jeff.

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Jodey
Community Moderator
7 days ago
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MountgroveNew Member
asked in General discussion

Cordless Battery cross-compatibility chart?

Hi I have purchased the Dyson outsize absolute cordless vacuum cleaner. It has features of the V11 and V15. I am also considering buying a lightweight Dyson but only if I can use the batteries that I already own . I am struggling to see any "bare" cordless devices that may be cross compatible with the same battery. In general why don't Dyson make cross compatible devices that use the same battery? Surely this would be better for the environment and save a lot of money for customers? The practice is quite common when purchasing power tools which are cross compatible with devices from the same brand. ("Bare" unit).

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kellym
Community Moderator
8 days ago
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agrinceRookie Member
asked in General discussion

Can I use my UK bought Cordless SV15 in the US if I change to a US battery pack?

I am trying to find out if I can use my dyson SV 15 bought in the UK when I go back to the US.I have called UK and US Dyson Customer support on this. I called the US one two times. The first time he said he would get a supervisor and then dropped the call. The second time, the man who answered didn’t know. I called UK support but could not understand the torrent of information from someone who is not a good English speaker. The Internet says yes in places and no in places.Can someone in Dyson please post definitive information on this? It is most annoying to get vague and contradictory answers. I joined the community today as I don’t know whether to pack the machine or not.   

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8 days ago
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wayneklapkoNovice Member
asked in General discussion

Waiting 10 months for a fix to the trigger switch on a Dyson V10 stick vacuum - HELP!

Is this some type of scam Dyson run hoping that you will buy another of their vacuums while you wait 10 months for them to fix a trigger switch on your stick vacuum, I could have bought a switch on eBay and did it myself but I thought NO send it to the experts …. this is what their page states read HASSLE FREE ….The Dyson GuaranteeAll Dyson machines come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your machine. I have emailed Dyson UK and nil replies great customer service DYSON… (Moderation Edit - Tags Added/Title Updated)

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9 days ago
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HamzaNew Member
posted in General discussion

an upright cordless dyson

I love all 4 of my cordless dyson’s but I also love the bulk of my ball animal, light ball and dc 40. I am not so fond of the cord as it just gets in the way.So I had made a Little drawing of a design for a cordless dyson with a digital motor. Dose any one agree.

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Jodey
Community Moderator
9 days ago
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Sad_aboutRookie Member
asked in General discussion

Does anybody know when cleaner heads and wands come back in stock in the USA market?

Does anybody have a clue When cleaner heads and wands come back in stock in the USA market? I've been waiting for 2 months. And it seems not only my problem. Does Dyson want me to order not original garbage for use? My dog destroyed the original wand and brush. And now Im using 50$ Chinese vacuum cleaning up my house, watching on my V11 and don't understand why I bought this thing.

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kellym
Community Moderator
10 days ago
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DudleianNew Member
asked in General discussion

Max power on my V6 only lasts a few seconds. Help

Several years old V6 that has worked fine until the last few days - it seems to be fully charged but when it's running and i activate the Max power feature it lasts a few seconds then cuts out. back on the charger for a couple of munutes and it seems fully charged again. Filters are clean, machine is empty - anyone got any suggestions please?

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J
10 days ago
IamLegend
IamLegendNew Member
posted in General discussion

Dyson V15 Laser head attachment - Am I sad for enjoying cleaning?

 

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kellym
Community Moderator
11 days ago
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DidgerNew Member
asked in General discussion

V11 Repacking

I am moving house and did keep all the packing for my V11.The problem is that I have no idea what goes where??Anyone know where I can get a picture of the original packing layout?Thank You...

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14 days ago
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BarondaRookie Member
asked in General discussion

Cordless V10 Animal - Is the dock worth it?

Just got my dock and extra attachments and my V10 Animal should arrive tomorrow. I’m wondering what’s the true benefit, if any, to having and using this dock. Is it really worth the money I just spent on it? I can easily store the parts in a drawer and the charger will mount in the wall. Do I really need this dock? (Moderation Edit - Tags Added/Title Updated) 

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16 days ago
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JimmyEatsWorldNovice Member
published in General discussion

Thoughts on the pet grooming kit/tool?SPOTLIGHTED POST

I heard the Dyson pet grooming kit is a game change. Before rushing out to buy it, I would love to hear from pet owners that have the attachment?For context, we have a long haired lurcher cross. Thanks in advance.

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16 days ago
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daschlesNovice Member
asked in General discussion

Post filter seems constantly out of stock - Dyson UK

Several months ago, Dyson promised to send me a new post filter under warranty. Nothing came. I called support. They put in another order . Nothing came. The part 968279-01 was listed out of stock - fine: I put in a notify me request. I got notified. I called. They put in the order again. Nothing. Now it has been constantly listed out of stock again for weeks. What in the world is going on? I’m happy simply to buy it—forget about warranty cover if that seems impossible. But no. Not even that is possible. 

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19 days ago
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daffodilly55Rookie Member
asked in General discussion

Newly bought Cordless V8 not charging - What can I do?

bought V8 Thursday. Delivered Friday. Been on charge for 8 hours. Plugged directly into socketStill not charged. No blue lights visible. Can briefly see red light when charger first plugged in. Otherwise nothing to seeScanned all guides/manuals but nothing addresses this problemAm I missing something obvious?

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20 days ago
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DylanbNovice Member
asked in General discussion

Help ordering a replacement charger for gen 5 detect

Is anyone else having trouble with the customer service? My mother brought a gen5 detect the cord was chewed and she is technology illiterate can not use a mobile phone to send me a photo of the serial number but from what customer service has told me without the serial number there not helping me replace the charger. I work in the mines so I can not just go there to get it  (Moderation edit - Tags Added/Title Updated)

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20 days ago
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