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Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

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1154 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Introducing Dyson 02 Probiotic hard floor cleaning solutionNEWS - FLOORCARE

Dyson 02 Probiotic hard floor cleaning solutionIntroducing the new Dyson 02 Probiotic hard floor cleaning solution.A unique blend of seven powerful probiotics work together to remove dirt, oils and odours. Partnered with an odour encapsulant and fragrance, to leave floors smelling fresh.Specifically formulated to work with Dyson machines, including Dyson WashG1™ wet floor cleaner and Dyson V15s Detect Submarine™ wet and dry vacuum cleaner. With a non-foaming solution for Dyson’s high-performance rollers. Contains naturally-occurring probiotics and no harsh chemicals. Safe for homes with pets and children.Scientifically proven to remove dirt, grime and odour by actively cleaning rollers and the inside of the wet cleaner.Compatible with the Dyson WashG1™ wet floor cleaner’s self-cleaning cycle.Find out more at Dyson.comDyson 02 Probiotic hard floor cleaning solutionFrequently asked questions What are the ingredients?Each bottle of Dyson 02 Probiotic hard floor cleaning solution contains

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Silver Level Contributor
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson WashG1™ wet cleaner vs. a traditional mopNews

 Traditionally, cleaning your hard floors with a mop and bucket used to be an arduous task.But the Dyson WashG1™ – our first dedicated wet floor cleaner – offers powerful, hygienic floor washing. It really does wash away the dirt conventional mops smear around, using clean water from start to finish.It powerfully tackles spills, debris, hair and tough dried-on stains, and automatically divides wet and dry waste into separate containers for hygienic disposal – so you don’t touch the dirt.And the self-cleaning cycle automatically flushes the machine after use to prevent the build up of dirt and debris. Learn more 

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Improve your sleep with a clean mattressTips - floorcare

We spend almost a third of our lives in bed, but studies show that we don’t regularly clean our mattresses. Spring is a good time for this!Follow these tips for proper mattress cleaning with Dyson technology. Thoroughly clean the mattress surface Thoroughly clean the mattress surfaceRemove all bedding. Attach the Mini Motorised, Hair screw or Mattress tool to your Dyson cordless vacuum to remove dust, dirt, and allergens from the mattress surface. Use slow, repeated passes if needed.Choose the right vacuum mode Choose the right vacuum modeUse the Max or Boost mode on your Dyson cordless vacuum with the Fabric and mattress tool attached to make the most of your mattress cleaning. Higher suction power helps your vacuum draw out dust and allergens from deeper down. Clean hard-to-reach areas Clean hard-to-reach areasClean harder-to-reach areas like around the edges of the mattress, in any crevices, and around all seams with your Dyson cordless vacuum’s Crevice tool. Learn more Find out mor

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces:https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.htmlHave you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

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CordlessVacuumGuideNovice Member
published in General discussion
Comparing Dyson Models V7, V8, V10, V11, Outsize, Omni Glide, Micro, V12 Detect, and V15 DetectSPOTLIGHTED POST

I read this post in the forums a few days back»  And it mainly discusses the differences between the V6 and the V15 based on product specifications. As someone doing this for a living, I feel that there’s more nuance in comparing vacuums rather than just relying on manufacturer specifications.For example, the post states that the run time of the V10 to V15 models is 60 minutes, which isn’t entirely accurate since the newer models use newer battery technology that runs further.The V10, for instance, exceeded the 60 minute run time claim, but with the crevice tool. Stick a nozzle and that number goes down to around 41+ minutes give or take.The V15 Detect ran for more than 80 minutes during my tests with the laser slim roller, and over 56 minutes with the standard nozzle in the lowest setting.Power difference between the V8 and V10 isn’t as signifcant as the numbers suggest and this is backed up with the cleaning experiments.I’ve tested all these products extensively » And here’s a post o

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DaniNew Member
asked in General discussion
Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please?I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance.  (Moderation Edit - Tags Added/Title Updated) 

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Gold Level Contributor
EaglesGold Level Contributor
published in General discussion
Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀(Edited by moderator – Tags added)  

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Gold Level Contributor
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Anonymous
published in General discussion
Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners.Dyson V15 DetectOur most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean.It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types.  Both are suitable for cleaning both carpeted and hard floors. Dyson V15 DetectDyson V12 Detect SlimOur most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a dee

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Stuart
Dyson Community Manager
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dodgeedooNovice Member
asked in General discussion
V12 Detect Slim turns off after a few seconds.

My V12 Detect Slim in Nickel has an issue where I press the power button and the unit functions normally for about 5 seconds, then without powering down, the motor just stops. The unit remains on though. I can repeat this process for about 4 or 5 times and it functions fine. It’s very annoying and it’s an issue with the main board of the unit, something in the start up sequence. It’s a manufacturing flaw.Happens all the time when using the unit. Fully charged, half charge, doesn’t matter. It used only happen with 1 false start. Now it’s up to 5 or 6 false starts before it functions as expected. There are no error codes on screen. Again, unit will function normally after a time of false starts. It has to be a capacitor issue on the mainboard, some voltage is wrong in the start up sequence it cuts power to the motors. There is no solution the customer and do to fix to the issue. Replacement of the body is the only solution and its a known issue to Dyson customer service.#4 is why there a

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Jaswinder
Community Moderator
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PetertherepairmanRookie Member
asked in General discussion
V15 detect power head not working ,but it works on another machine

V15 power head not working, but works with another machine.Have ruled out rod & power head as they are working & have tested them.I have also tested the cyclone cone for continuity & found that is ok.I have tested battery & thats fine -  normal run timeI have hear that it could be the main motor in the vacuum, so I got a motor & swapped it over & it's still not working .I'm abit lost on what's wrong with this machine ,could I have 2 faulty motors??This there a test that I have to do that I have missed ? I have had the same problem with the V11 & swapping the motors fixed the problem. I have fixed & serviced vacuums for a while now 15 yrs at godfreys.Can someone please help. 

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Aastha
Community Moderator
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TerryGNew Member
asked in General discussion
V15 Detect Absolute - Batteries not holding charge, despite being on charge overnight

Hi new member here, I purchased a V15 detect absolute in April 2022. Vacuum has operated absolutely fine since we purchased it in 2022, then last week, despite it being in its cradle overnight the vacuum runs for seconds and then says low battery, recharge. I tried recharging several times with no joy, same behaviour runs for seconds and then states the battery needs charging. Thinking it was the battery (albeit not convinced) I purchased a new battery direct from Dyson, sadly the new battery arrived yesterday  morning and the behaviour is exactly the same, I charged the new battery overnight only to find the same message when I switch the vacuum on? Does anyone know of a reset, it would seem like a software issue, like its stuck in a loop??

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lc123456New Member
asked in General discussion
Ongoing Dyson Warranty Nightmare - Poor service, unmet promises and no path forward

Hi Dyson Community,I’ve been dealing with Case #45955526 and have filed a BBB complaint, but after 15+ support calls, nearly three months without a vacuum, and a mix of false information and dead ends, I’m still stuck without a working product or a proper resolution.On April 16 at 4:30 PM EST, I was told to email escalations.us@dyson.com by a call center lead — only to discover that it’s not even a valid address. If there’s a real path to escalation, I’d love to be pointed in the right direction.The Situation: My original V12 Detect Absolute stopped working and was approved for replacement. I was told to submit every accessory piece in order to get those back with the new machine. The first replacement was a V15 Detect, which: → Wouldn’t power on → Appeared used or refurbished → Is a completely different model with a frustrating trigger-hold design (which, to be honest, has terrible reviews) → I was told a new unit was already en route, and to return the V15 once it arrived — that wa

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Aastha
Community Moderator
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John3421Rookie Member
asked in General discussion
How can I get help troubleshooting an issue with my Dyson V6 vacuum?

Hi did this issue get solved as I have exactly the same problem , ordered replacement battery as recommended by Dyson support , fitted battery and it runs for about 5 seconds and cuts out , put on charge and it will run for 5 seconds again then cut out ?? Deep cleaned machine so it's not a blockage issue . Help appreciated .

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Aastha
Community Moderator
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miengoNew Member
asked in General discussion
File a formal complaint to Dyson

Good day everyone,I recently have a very bad experience with Dyson Canada customer service. I want to file a formal complaint that can go to someone can resolve my issue. I was able to connect with one customer service manager on the phone call but it was not very helpful. Thank you!

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Jaswinder
Community Moderator
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aswanson1New Member
asked in General discussion
Why support this company when you cannot get parts?

I’ve been waiting FOREVER for filters for my Dyson vacuum to be in stock.  I finally get an email that they’re in stock and I order immediately… this was a week ago.  Today I get an email that my order was cancelled because they are no longer in stock.  Do you think I’ll ever buy another Dyson after customer service like this??  Guess I’ll order the knockoffs from China until this company gets their stuff sorted out.

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Jannat
Community Moderator
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rohancNew Member
asked in General discussion
Product never received. Refusing to refund.

I am writing to express my extreme dissatisfaction with the order of my Dyson V11 vacuum cleaner. I placed and paid for this order on Nov 2024 (Order number: 1651657694) online. Dyson's order confirmation email sent to me on Nov 24, 2024 did not contain the tracking link for the delivery hence I had no estimate of who is delivering or when it will get delivered. I did not end up receiving the product although Dyson customer care repeatedly claims the product was delivered.I've been trying to communicate with the extremely horrible over-the-phone Dyson customer care for over 4 months at this point to no resolution. I have received no resolution from them regarding a replacement device or a refund. The latest case ID I have is 44398757.This has been nothing short of a terrible experience and a complete waste of my time, money and energy.

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Jaswinder
Community Moderator
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Annie4587New Member
asked in General discussion
Worst customer service experience ever

I have never written a negative review before to start off but this experience is like no other. We bought a Dyson vacuum is July 2024. The machine had problems starting a few months in and completely stopped working by 6 months. We were diligent with cleaning the filters etc. The machine was faulty. We called customer service and they agreed to send us a new machine. However it would take 18 days for them to ship it once received. So after waiting over 3 weeks another machine was delivered. The “new” machine that was delivered came with a damaged box and there was evidence the box was previously opened. I called customer service again that evening and started the exchange process again. Even though they sent me an opened/possibly damaged product I still had to wait 18 days to get a replacement and there was no way they could do anything faster. So fast forward another 3 weeks I get another machine delivered. This “new” machine was sent in the exact same damaged box and previously open

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Jaswinder
Community Moderator
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Diane ColeNew Member
asked in General discussion
Problems with V15 detect

Hi, my 21 month old V15 Detect Absolute has started constantly saying that the filter needs cleaning (and also having other issues). I have just put in a brand new filter that Dyson sent me but after less than one minute of vacuuming, I got 3 different messages in turn. The first said the bin needed emptying - it was empty. The machine wouldn't override the message, it just stopped. We had just taken the machine into Dyson on Friday, they tested it and said it was okay, to take a video if it happens again. So I got my camera to video the message, the machine started. So I did another 30 seconds or so of cleaning, then I got the Airwaves blocked message. Again I go to get my camera, the message has gone and the machine starts up. This time I call my husband in so we can catch the message. 30 seconds of cleaning later, up comes the change the filter message. We took a video of the message and the brand new filter. This filter has never been washed and is completely dry. Since this proble

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Jannat
Community Moderator
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MarisolhbNovice Member
asked in General discussion
why is dyson Germany customer service so unwilling to help?

So I got the vacuum Dyson V12™ Detect Slim Absolute. Within the warranty time it got broken, and I asked for the spare part that will fix it. They gave me a order number for this part, but after almost a month they didn't send anything.I started contacting them by WhatsApp, about the long wait for the part, and  every time they said they'll contact me in less than a day. That was a week ago. And now they cancelled the sending of the part because there's no availability and no one gave me any other solution for my problem. And the only help I get is they saying again that they will contact me.I have seen other people saying they got offered a new vacuum cleaner after this even if it took time. But I didn't even got this option.  This is unbelievable, I would have never bought anything from Dyson if I knew the customer service was this unwilling to help. Is like they want people to lose their patience and money. I feel so helpless 

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Jannat
Community Moderator
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Absolute RainbowRookie Member
posted in General discussion
Air watts since cordless V6

Hello. I want everyone to know how powerful each of the major Dyson cordless machines starting from V6. Here's what I've gathered so far:- References:+ Corded Ball: (up to) 290 air watts+ Gen2 Hyperdymium / Dyson Digital motor V2: 85 air watts- Dyson V6:+ Eco/Ext.: 28 air watts+ Boost/MAX: 100 air watts+ Gen3.1 Hyperdymium / Dyson Digital motor V6: unknown (my estimation: 160 air watts)- Dyson V8:+ Eco/Ext.: 28 air watts+ Boost/MAX: 115 air watts (base) / 130 air watts (advanced)+ Gen3.5 Hyperdymium / Dyson Digital motor V8: 200 air watts- Dyson V7:+ Eco/Ext.: 21 air watts+ Boost/MAX: 100 air watts- Dyson (Cyclone) V10:+ Eco/Suction-1: 15.8 air watts+ "Medium"/Suction-2: 33.8 air watts+ Boost/MAX: 151 air watts (sometimes rated as 140 AW)+ Gen4 Hyperdymium / Dyson Digital motor V10: 290 air watts- Dyson V11:+ Eco: 26 air watts (normal) / 24.9 air watts (Outsize)+ Auto: 38.6 air watts (average) / 49.5 air watts (Outsize)+ Boost: 185 air watts (normal) / 200 air watts (advanced) / 220 ai

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Ekc112New Member
asked in General discussion
Frustrated beyond belief with getting correct return label

I need to get an air bill shipping label to send a return from Hawaii with batteries.  This has been a nightmare and been going on for almost a week. 

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Aastha
Community Moderator
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GaryFNovice Member
asked in General discussion
V11 Absolute - Main Body & Cyclone build quality

Has anyone in the community had the same issues regarding the build quality and durability of their V11 Absolute, in particular the main body & cyclone? I purchased a V11 Absolute approx 3-4 years ago.All seemed good until November 2023, when the main body and cyclone went faulty.As it was a 2 year guarantee, I needed to purchase a new Main Body & Cyclone at a cost of £120. Fast forward to this month, guess what?  Same issue diagnosed, the Main Body & Cyclone developed the same symptoms and needs replaced.  After 16 months!. I contacted Dyson Customer Services with my issue, only to be told that the spare part i bought only has a 1 year guarantee - yet if you buy a whole new system it is a 2 year guarantee????Personally I do not see or can work out why the exact same Dyson component only has a 1 year guarantee if bought as a replacement. Customer Services were unwilling to budget, and it was take it or leave it.  In my opinion, the build quality of previous Dyson appliances

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Jack
Dyson Community Manager
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BoochieRookie Member
asked in General discussion
Dyson Gen5 both wheels fell within 3 months from purchase

Hello,My Gen5 lost both its wheels within just three months of purchase. This is completely unacceptable.To make matters worse, your official customer service in Tbilisi, Georgia, has not responded to any of my calls or emails, leaving me unable to understand whether this issue is covered under warranty.I find it hard to understand how a company with such a global reputation can produce vacuums of such poor quality while offering nonexistent customer support. After reading similar complaints online, it seems clear that maintaining this reputation will become increasingly difficult for you.Please advise on how this issue can be resolved as soon as possible.Best regards,Nicolas

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IdagaNew Member
asked in General discussion
broken wheel

Hello,Last year, 2024.04.29, I bought a Dyson Gen5detect, and yesterday, one of the brush wheels broke off—the screw snapped completely. Unfortunately, the warranty only covers the motor, charger, and battery, so this part isn’t included, because it is mechanical failure. I really love this product, and it is the best vacumn cleaner, but also now I am really disappointed so maybe I can buy this brush?

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Jack
Dyson Community Manager
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