General discussion | Cordless vacuums and wet cleaners | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

  • 995 Posts
  • 2,200 Replies
995 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Introducing the Dyson CleanTrace™News

 The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

669610
L
17 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson WashG1™ wet cleaner vs. a traditional mopNews

 Traditionally, cleaning your hard floors with a mop and bucket used to be an arduous task.But the Dyson WashG1™ – our first dedicated wet floor cleaner – offers powerful, hygienic floor washing. It really does wash away the dirt conventional mops smear around, using clean water from start to finish.It powerfully tackles spills, debris, hair and tough dried-on stains, and automatically divides wet and dry waste into separate containers for hygienic disposal – so you don’t touch the dirt.And the self-cleaning cycle automatically flushes the machine after use to prevent the build up of dirt and debris. Learn more 

4700
Jack
Dyson Community Manager
6 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Improve your sleep with a clean mattressTips - floorcare

We spend almost a third of our lives in bed, but studies show that we don’t regularly clean our mattresses. Spring is a good time for this!Follow these tips for proper mattress cleaning with Dyson technology. Thoroughly clean the mattress surface Thoroughly clean the mattress surfaceRemove all bedding. Attach the Mini Motorised, Hair screw or Mattress tool to your Dyson cordless vacuum to remove dust, dirt, and allergens from the mattress surface. Use slow, repeated passes if needed.Choose the right vacuum mode Choose the right vacuum modeUse the Max or Boost mode on your Dyson cordless vacuum with the Fabric and mattress tool attached to make the most of your mattress cleaning. Higher suction power helps your vacuum draw out dust and allergens from deeper down. Clean hard-to-reach areas Clean hard-to-reach areasClean harder-to-reach areas like around the edges of the mattress, in any crevices, and around all seams with your Dyson cordless vacuum’s Crevice tool. Learn more Find out mor

2890
Jack
Dyson Community Manager
6 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces:https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.htmlHave you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

6416
P
8 months ago
C
CordlessVacuumGuideNovice Member
published in General discussion
Comparing Dyson Models V7, V8, V10, V11, Outsize, Omni Glide, Micro, V12 Detect, and V15 DetectSPOTLIGHTED POST

I read this post in the forums a few days back»  And it mainly discusses the differences between the V6 and the V15 based on product specifications. As someone doing this for a living, I feel that there’s more nuance in comparing vacuums rather than just relying on manufacturer specifications.For example, the post states that the run time of the V10 to V15 models is 60 minutes, which isn’t entirely accurate since the newer models use newer battery technology that runs further.The V10, for instance, exceeded the 60 minute run time claim, but with the crevice tool. Stick a nozzle and that number goes down to around 41+ minutes give or take.The V15 Detect ran for more than 80 minutes during my tests with the laser slim roller, and over 56 minutes with the standard nozzle in the lowest setting.Power difference between the V8 and V10 isn’t as signifcant as the numbers suggest and this is backed up with the cleaning experiments.I’ve tested all these products extensively » And here’s a post o

95392
E
1 year ago
D
DaniNew Member
asked in General discussion
Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please?I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance.  (Moderation Edit - Tags Added/Title Updated) 

408645
V
1 year ago
E
Gold Level Contributor
EaglesGold Level Contributor
published in General discussion
Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀(Edited by moderator – Tags added)  

765612
E
Gold Level Contributor
1 year ago
A
Anonymous
published in General discussion
Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

3864
A
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners.Dyson V15 DetectOur most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean.It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types.  Both are suitable for cleaning both carpeted and hard floors. Dyson V15 DetectDyson V12 Detect SlimOur most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a dee

18150
Stuart
Dyson Community Manager
2 years ago
M
MaddooxxNew Member
asked in General discussion
Dirt is not sucked in

Hello,my Dyson V11 has the problem that it does not completely suck up small stones or similar, for example, but shoots them away or the dirt remains in the brush and falls out when it is switched off. I have cleaned everything, does anyone know where the problem could lie? Best regardsAlex

00
M
2 hours ago
D
dbamchavd26Rookie Member
asked in General discussion
Horrible experience with Dyson warranty - terrible service

I have a Dyson V15 detect which stopped working properly and was still within warranty. I called Dyson support and they “placed” an order for replacement but asked me to ship mine back to them first. They said once received the warehouse would ship a new replacement. It’s been over 2 months since I started this process. I shipped back my broken vacuum with the UPS label they provided and with UPS confirmation that it was received by dyson. After numerous phone calls, chats and emails - the farthest I get is “allow 24-48 hrs for an update”. I have never received an update. I have never received the replacement and I honestly don’t know what is left for me to do. The service has been terrible. Phone calls and chats are so slow and take hours. Not what I was expecting for a customer with a $700 vacuum. All that’s left is to report them to the BBB. Anybody have any other ideas for solutions? 

362
T
3 hours ago
L
Lee1234Rookie Member
asked in General discussion
Carbon Fiber

Given the potential risk of small particulates released by the abrading of carbon fiber brush filaments, I'd rather avoid them. Please let me know which models (model numbers) have carbon fiber filaments. This is a genuine and reasonable concern. I'm surprised that Dyson has done this.

172
L
6 hours ago
S
SydneyNew Member
posted in General discussion
Need Spare Parts

I would like to see parts stocked in the store. I bought an expensive Gen5outsize vacuum a year ago. The ball arttachments on the head fell off and I can’t find the parts or the head anywhere, not on the Dyson site, nor on Amazon or the web. I did sign up to be notified when a part becomes available. I feel let down and frustrated by this. Maybe if it is difficult to source parts then stop making so many different models. 

20
S
7 hours ago
S
SydneyNew Member
asked in General discussion
which model vacuum do I have

Here is a pic of my serial number. Please tell me which model I have so I can order a part. Thank you so much![Moderation edit - personal information removed]

782
M
20 hours ago
M
Michelle LRookie Member
asked in General discussion
Has anyone had success in getting their refund?

I bought a gen 5 absolute at a demo store in late August. After about a month, the fluffy optic head started malfunctioning. Contacted to get a replacement but the spare part was out of stock. Was told to pack up my vacuum and they will send me a brand new one. But upon receiving the new one, it was packed with purple attachments (mine was Prussian blue/copper). Called again to ask for the correct attachments and was told they were out of stock. The resolution was for me to send everything back again and get a refund so that I can get a new one at the demo store. The vacuum was received on Nov. 20 and still no refund. I've called numerous times and kept getting told that the time frame was 7 to 10 to 14 business days. That time is up now and I called again yesterday to ask for my refund. I was told it was going to be processed yesterday. After being lied to so many times, I called today to check. Now, there's a new story that since I had originally bought this vacuum at the store, ther

223
A
1 day ago
N
nuwildcatsNew Member
asked in General discussion
where is S/N on box?

Make my life easier, Dyson. System doesn’t recognize S/N from box. Then I find you disguise the fact stick vac won’t operate unless user holds down trigger while using. Now I’m reading Customer Service is the absolute worst. I am 5 seconds from returning this junk. 

50
N
2 days ago
P
Parker V15New Member
asked in General discussion
v15 Detect Motorbar

After 1 week of ownership, v15 Detect Motorbar does not spin while using wand. It does work when attached directly to the handpiece. Any suggestions?  

50
P
3 days ago
C
Clore16Rookie Member
asked in General discussion
Iconic Customer Service (wrong)

I sent my 39 day old Dyson that just stoped working into Dyson in El Paso Texas,  took the complete machine to the UPS store where they packed it up weighed it at 11.4 lbs sent on October 20th ….on November 18th I called to check the status on my replacement machine and was told the only received the motor and the receiving package weighed 7lbs. I told them we need to file a claim with UPS as of today Dec 10 they have not done so and said they are not providing a replacement .. so let’s let the public decide   Dyson ripped me off . This is the entire vacuum cleaner dropped off at the UPS store, have the video showing the employee packing this vacuum cleaner in a box and I was shown the video of the UPS driver picking up a completely sealed box      Dyson you get a big fat 0 for customer service and I am out my money and don’t even have the non working vacuum.  

262
C
4 days ago
M
michelle1New Member
asked in General discussion
Dyson G1 dirt tray is really hard to remove

I’ve used my Dyson G1 wash 4 times and each time the dirt tray is really hard to pull out and now it is totally stuck. I’ve turned the cleaner on its side and now got dirty water out of the tray on my floor and still can’t get it out. Not happy at all. Any suggestions at how it should slide out smoothly please? 

181
Jack
Dyson Community Manager
4 days ago
B
Blane666Novice Member
asked in General discussion
Dyson Gen5Detetc Absolute Screen Glitch

Hi, I have had my Gen5 for about 12 months. Today I went to use it and the screen was all gibberish and I tried turning it off and on a few times and it wouldn’t turn off, just went up and down on the speeds. Eventually it turned off and same glitched screen. I put it back on the dock and it seems to be ok now but for how long? I’m wondering if this is a sign of a failure in the screen/unit and should be sending back for repairs before warranty runs out. 

553
B
4 days ago
A
Anni PhillipsRookie Member
asked in General discussion
Gendec5

I have just purchased and received my new GenDec5, every time I vacuum on carpet the roller jams and stopsit is on 2 weeks old and I have to keep turning the vacuum on and off to reset it so the rollers startDoes this happen to anyone else 

192
A
4 days ago
C
CristianoRookie Member
asked in General discussion
Customer support esclation Poland

Dear Dyson Customer Service Team,I am writing to express my deep dissatisfaction with the recent customer service experience I have had with Dyson. As a loyal customer, I am disappointed by the decline in service quality and support.In November 2024, I purchased a Dyson Supersonic Neural as a present for my wife's birthday from the Dyson Store in Poland. Unfortunately, the product came with several scratches, including on some accessories. I shared all the data, including several pictures of the scratches, and ordered a replacement. Despite being told the process would be smooth, I am still waiting for action.Over the past two weeks, I have contacted your call center five times with no resolution. The long waiting periods and lack of communication are frustrating. When I did speak with agents, they were unhelpful and ineffective due to their improper complaint department process. Despite my requests for a solution, I have not received a satisfactory response or any follow-up.Due to the

712
C
5 days ago
C
conniesuzanneRookie Member
asked in General discussion
Poor Customer Service

I purchased a Dyson V8 Origin Stick Vacuum on November 7, 2023.  The battery does not charge.  I first used the chat line and have been waiting for a response, but have not received one.  Today I called and was on the phone for over 1 hour with Rashmi who wanted a copy of my receipt.  I went to my Target account on my phone and pulled the receipt and sent to her.  After 45 minutes she told me that because my name was not on the receipt and after she spoke with her supervisors, the receipt is no good.  I requested multiple times to speak with the supervisor she kept saying the supervisor would tell me the same thing and would not forward my call.  While talking to her I logged on my PC and pulled up my Target account and was able to get the full receipt, which shows my name, address, product ID, delivery address, credit card last 4 and sent to her.  After being put on hold several more times, she states there is a problem because my Dyson account shows my first name as Constance and my

201
Jack
Dyson Community Manager
5 days ago
M
mikihasaNew Member
asked in General discussion
built-in crevice tool doesn't mate with main tube

We used the vacuum for the first time last week and when we disconnected the main hose to use the built-in crevice tool, we couldn't get the main hose reattached again.  It seems like the little round button won't pop back out, and so when we try to vacuum with it, the tube just falls off.  If we can ever get it back together again, we definitely won't be using the crevice tool, so is it possible to have a tube that doesn't have this feature?  It also looks like hair and lint is getting stuck on the built-in tool when it is assembled, which may end up clogging the tube, so having an option that doesn't include this feature should help to avoid that failure, too 

291
Jack
Dyson Community Manager
5 days ago
A
ARRNew Member
asked in General discussion
How do I get real help from customer support?

I purchased a vacuum as a gift for my son and daughter-in-law. The box arrived cut open, one side with no covering at all, and the contents appeared re-packaged. The next four days were a nightmare trying to get a return shipping label. Customer had scripted responses for every question but no actual solutions. It wasn’t until I called a FIFTH TIME did I actually receive a label.The return has been received according to tracking. I have not received any follow-up communication from Dyson. I called today and also attempted an online chat to get confirmation of my exchange and receipt in time for Christmas. Online Chat was a HUGE WASTE of time. The rep on the phone could only repeat a scripted line that MEANT NOTHING.Dyson Customer Service is NO SERVICE! Buyer beware! IThey have a scripted line every time, but NO ACTUAL HELP. I have begged for a superviser or anyone with some authority, NOTHING. I made a huge mistake assuming a high-end product would have customer service. I regret this

141
Jack
Dyson Community Manager
5 days ago
Terms & ConditionsCookie settings