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JackDyson Community Manager

published in General discussion

Introducing the Dyson CleanTrace™News

The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

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11 days ago

JackDyson Community Manager

published in General discussion

Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces:https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.htmlHave you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

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19 days ago

CordlessVacuumGuideNovice Member

published in General discussion

Comparing Dyson Models V7, V8, V10, V11, Outsize, Omni Glide, Micro, V12 Detect, and V15 DetectSPOTLIGHTED POST

I read this post in the forums a few days back» And it mainly discusses the differences between the V6 and the V15 based on product specifications. As someone doing this for a living, I feel that there’s more nuance in comparing vacuums rather than just relying on manufacturer specifications.For example, the post states that the run time of the V10 to V15 models is 60 minutes, which isn’t entirely accurate since the newer models use newer battery technology that runs further.The V10, for instance, exceeded the 60 minute run time claim, but with the crevice tool. Stick a nozzle and that number goes down to around 41+ minutes give or take.The V15 Detect ran for more than 80 minutes during my tests with the laser slim roller, and over 56 minutes with the standard nozzle in the lowest setting.Power difference between the V8 and V10 isn’t as signifcant as the numbers suggest and this is backed up with the cleaning experiments.I’ve tested all these products extensively » And here’s a post o

38822

5 months ago

DaniNew Member

asked in General discussion

Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please?I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance. (Moderation Edit - Tags Added/Title Updated)

1 year ago

EaglesGold Level Contributor

published in General discussion

Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀(Edited by moderator – Tags added)

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1 year ago

Anonymous

published in General discussion

Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

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1 year ago

StuartStuart - Dyson

published in General discussion

The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners.Dyson V15 DetectOur most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean.It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types. Both are suitable for cleaning both carpeted and hard floors. Dyson V15 DetectDyson V12 Detect SlimOur most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a dee

13450

1 year ago

MentariNew Member

asked in General discussion

Why does Dyson sell different product and accessories in neighboring countries

Hello. I'm currently residing in Indonesia. There's a product I wanted to buy but it seems like only available in SG. V12 detect slim absolute HEPA. I'm just wondering why some countries don't get a full line of product and also, accessories are very much limited. Thanks.

56 minutes ago

ashuggNew Member

asked in General discussion

ErynNew Member

asked in General discussion

Dyson V15 Vacum time fluctuates

My Dyson v15 vacome time fluctuates. Whne i turn it on after full charge, it says 45 min, then only using it on medium mode for 5 mins, its say 30-ish mins and then after a min, it says 33 mins. Is there something wrong with th epower?

2 days ago

Jo SimpsonNew Member

asked in General discussion

dreadful Dyson support

cannot get any further with a ticket number raised, Dyson support is virtually inaccessible, they have had your money and good luck

2 days ago

TeresaRoodiniNew Member

asked in General discussion

Collection For Service Failed 3 Times!!

I got in touch with Dyson and arranged a service on my hoover and was told a collection date.I waited in between the hours of 8am - 8pm and my hoover wasn’t collected.so far, 3 separate collection dates have been arranged and 3 times they have failed to collect. That’s 36 hours of my time wastedi have had numerous conversations over the telephone now and they are absolutely useless. Each time I have been told that my case would be escalated and someone would be in touch with a solution within 24 hours. No one has ever been in touch. I wait and then it’s me that contacts them again.I’m a great believer in staying calm to resolve a problem and I have remained calm during each conversation I have had. My last conversation, I asked to speak to a manager as we needed to resolve things and the agent just kept talking over me, repeating the same apology and asking if there was anything else. Again I asked if I could speak to a Manager and again he repeated the same thing and put the phone dow

2 days ago

sjelinskiNovice Member

asked in General discussion

"New" Dyson V15?

I just bought a Dyson V15 today, April 21, from Costco. I came home and unboxed everything. Everything seemed new but when I plugged it in and turned it on to make sure it worked, the particle counter already showed quite high numbers. How is it new then? I feel scammed!

3 days ago

Reesy123New Member

asked in General discussion

SV12 cordless vacuum dead, battery shows 3 solid blue lights

Hi folks, our own Dyson vac is behaving but my mother-in-law’s V10 / SV12 has died. No sound at all from it but the battery shows 3 blue lights when the trigger is pulled. Trigger feels normal. I’m not scared of disassembling it. Any suggestions as to what the fault might be, or how to diagnose it further? Cheers.

5 days ago

TGL86Rookie Member

asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

7 days ago

Di GleNew Member

asked in General discussion

Dyson V11 Animal Cordless Vacuum Cleaner power button doesn't work

I've had my Dyson for 3.5 years now and the power button stopped working. The trigger is not responsive. I checked with Dyson repair services and to fix the trigger they ask for $130. Dyson itself is so expensive (I bought mine for $500), they use defective parts and to top that to repair it is an additional $130... I know there are so many videos how to fix that but any tips and tricks would be great.

7 days ago

JPappasRookie Member

asked in General discussion

Gen5Detect Cyclone Gasket Falling Out

This red gasket on my Gen5 Detect, which is a few months old is just falling out of the engine. Is this repairable because air can be felt leaking out the gasket loose like this.

7 days ago

timbolenNovice Member

asked in General discussion

V8 bin clip fell off

The small red clip with a small spring fell off while I was emptying the bin. I cant see where it fits back on. I cant put the bin back on without it. Any suggestions? Thanks.

8 days ago

KgtalbersRookie Member

asked in General discussion

V8 Absolute power button problem

When I am holding down on the power button of my V8 absolute and vacuuming it will cut off then on. It acts as though the power button has a short in it or not making contact with the area in the button that makes it run. On the Absolute you have to hold down the power button with your finger for it to run.

8 days ago

vivienneuk2002New Member

asked in General discussion

V12 filter always needs cleaning even after new replacement....

I’m getting slightly frustrated we have a V12 about 2 yrs old. I recently replaced the filter as it kept telling me it needed to be cleaned. Even with a new filter it still tells me it needs to be cleaned. Is this a common issue with V12 after a certain amount of time so you have to buy a new one…

9 days ago

Butla360New Member

asked in General discussion

filter not sealed after replacing a trigger

Hi, i have a problem with my dyson v10. After replacing a trigger because it cracked, vacuum stopped working and shows filter not sealed on screen. I tried everything and it still doesn’t work any ideas?

9 days ago

KMAYNE84New Member

asked in General discussion

V11 Animal saying airway blocked

I have a Dyson V11 animal cordless and it says that the airway is blocked even though it isnt. I have cleaned the machine, checked for blockages and changed the filter. What else can i try?

9 days ago

ErgunszrNew Member

posted in General discussion

v10 animal no power

The vacuum cleaner was cutting out. We still tried to use it and caused damage.When we push the trigger button, only lights go on, no sound etc.Both website troubleshooting and call center agent recommended to replace main body and cyclone. (£105)I thought the problem might be about electronic part only (main body) and bought just that piece. (£49)it works now! Saved £56! Dyson should update the troubleshooting page or people should try replacing main body first before trying to replace whole cyclone and main body.

10 days ago

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