Accessories hard to detach on a V12 | Dyson Community
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Accessories hard to detach on a V12

  • January 19, 2025
  • 2 replies
  • 214 views

I have a V12 slim. The long shaft attachment is extremely difficult to take off. My husband has to use quite a bit of strength just to pull it off. Is there a way to fix this. Could it be the wrong part. Any help would be appreciated.

Best answer by Jack

Hi ​@Ducatifred and ​@Jwaymire,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V12 Detect Slim™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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2 replies

  • New Member
  • 1 reply
  • January 29, 2025

I’m having the same problem. The stick is extremely difficult to remove. 
 


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2044 replies
  • Answer
  • February 19, 2025

Hi ​@Ducatifred and ​@Jwaymire,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V12 Detect Slim™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


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