Hi Peter, 

I overlooked this post on Friday as nothing was given away in the title/description. I am surprised one of the mods didn’t pick this up and better classify the message.

As it is still showing as unanswered today, I thought I’d give it a read. 

Easy answer here is, no this is not normal. If you hadn’t purchased an ex-display or a previously returned unit with a discount applied for missing parts, I’d expect a full loadout. Dyson can replace the parts free of charge, however I’d be tempted to have John Lewis exchange / replace the entire machine. 

David.