I have a brand new Dyson V15 and after cleaning the filter (following the instructions in detail) I use the vacuum to be told in needs cleaning again, this is constant. Tells me even if its not picked up much. So annoying and frustrating its a great vacuum.
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Best answer by Anonymous
My Recommendation is to try drying it out for a day or two more, if that doesn’t fix it, call them for a replacement part.
My Recommendation is to try drying it out for a day or two more, if that doesn’t fix it, call them for a replacement part.
Hi
I've had my v15 for almost 2 years, a month or so ago i had a new cyclone body because the wand clip broke then about 3 weeks ago it started flashing a filter warning and suction dropped. Filter was cleaned and dried a few days before but I cleaned it again anyway and left it on the radiator for 3 days. Put it back on after the 3 days and within a minute the warnings back. Contacted dyson and they've sent another cyclone body and new filter. I've just set them up, hovered for about 5 minutes and its saying the filter needs cleaning. Both parts were brand new out the boxes this morning.
Is this a known issue with the v15? Or has there been a design change? It's only happening on the new ones never had this issue with the old one.
Thanks
+5Hi
I've had my v15 for almost 2 years, a month or so ago i had a new cyclone body because the wand clip broke then about 3 weeks ago it started flashing a filter warning and suction dropped. Filter was cleaned and dried a few days before but I cleaned it again anyway and left it on the radiator for 3 days. Put it back on after the 3 days and within a minute the warnings back. Contacted dyson and they've sent another cyclone body and new filter. I've just set them up, hovered for about 5 minutes and its saying the filter needs cleaning. Both parts were brand new out the boxes this morning.
Is this a known issue with the v15? Or has there been a design change? It's only happening on the new ones never had this issue with the old one.
Thanks
It sounds like a faulty main body sensor to me. Not sure if they’re classifying it as a common issue, but I’ve seen it a few times. Give them a call and request this component:
Ask for it by name rather than using the part number. Those in the example are for the UK and aren’t universal.
I bought a refurb V15 from Dyson outlet on eBay. Within 10 minutes the filter warning activated. The HEPA filter is brand new and held up to the light, shows no debris. I’ve emailed Dyson and I’m told to clean it and dry it out but having read about this problem online I don’t think it will solve the problem.
+13Hi
I’m sorry to hear about this experience - if the issue continues after you’ve ensured the filter is clean, please do continue your conversation with our Customer Care experts so they can help resolve this for you.
Just visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
Hi
so after rinsing the new filter and drying it, the message remained. I’ve now been sent a new body and so far so good- no filter message. Let’s see how it goes
why is my machine still flashing the message to clean the filter when I have cleaned it throughly and dried it :(
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