I am a disabled person, as is my wife (I have MS). My wife secretly splurged on a Dyson V10 last year, for my birthday, and it has suddenly stopped working (3 blue lights flash once when trigger pulled). I spent 2 hours this morning on the 'Chat' trying to find what I can do, as it's still under warranty for 13 more months, only to be told to pay £115 for a replacement part. I don't understand why? Then I tried in vain to find an email address to write to, as my disability affects my speech and comprehension, but all I can find are phone numbers. I feel really fobbed off, and am really not very happy at all. £450 for a vacuum cleaner, then another £115 less than a year later?? Yes, it's used daily, as I can't use the other corded Dysons we have due to my muscle weakness. I have 5 Dyson products in my home, and have never once needed customer service, they've always worked perfectly, with a little TLC. Please can anyone help me? I feel at a loss.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Thank you! I will check my inbox now, I'm very new to this.
Thank you! I will check my inbox now, I'm very new to this.
Did you check your inbox? And what's up?
Thank you! I will check my inbox now, I'm very new to this.
Did you check your inbox? And what's up?
Hello, yes I did, thank you. I have replied with the details Aastha asked for, and I'm awaiting their response.
Thank you! I will check my inbox now, I'm very new to this.
Did you check your inbox? And what's up?
Hello, yes I did, thank you. I have replied with the details Aastha asked for, and I'm awaiting their response.
Cool! I hope they respond properly!
She has responded today, in fact. But is asking for a receipt/proof of purchase; which I don't have. I don't know what to do now. 
She has responded today, in fact. But is asking for a receipt/proof of purchase; which I don't have. I don't know what to do now.
Maybe you should take an image of the backside of the battery, which shows your machine's serial number.
Thank you, I already have sent details. I ended up finding a replacement part on eBay for £8, and 6 screws later, it works again. 
Thank you, I already have sent details. I ended up finding a replacement part on eBay for £8, and 6 screws later, it works again.
Great! What did you do to finally fix it?
Thank you, I already have sent details. I ended up finding a replacement part on eBay for £8, and 6 screws later, it works again.
Great! What did you do to finally fix it?
The motor and trigger housing was swapped over, so it's practically new again now. Panic over! 
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