Dissapointed with first Dyson and service | Dyson Community
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Hi, I just bought a V8 and while I was excited with my first Dyson, the experience has not been good.

 

  1. The Dyson won’t turn on. It came with a deffective batter (red light flashing and won’t charge). This makes me think their quality assurance is nonexistent if they don’t even try to turn on a product.
  2. I called support and they are sending me a new battery (wait another week). When I asked about how to properly dispose of the old battery the agents sounded confused and said “You will have to dispose it” and replied that Dyson has no recycle or properly disposal program.

 

Very dissapointed. I hope that once I install the new batter the vacuum sucks properly and as much as the current experience (can’t help myself with a “suck” joke here)

First up, please see this so you can tell which battery you need: dyson.com/vacuum-cleaners/replacement-battery/v8

Hi ​@coriaedu,

Thank you for sharing your feedback with us. We truly appreciate your loyalty to Dyson products and understand your disappointment with the battery issue with your Dyson V8.

Our priority is to ensure that every customer has a seamless experience with their Dyson vacuum, and we regret that this situation has not met your expectations. If you haven’t already, we’d be happy to assist you with troubleshooting steps that could help improve performance and address any concerns related to the battery.

Additionally, you do not need to visit a Dyson Service Center to recycle the battery. Many household recycling centers accept batteries, so we recommend checking local options for convenient disposal.

We value your input and will ensure that your feedback is shared.

​@coriaedu 

Hi ​@coriaedu,

Thank you for sharing your feedback with us. We truly appreciate your loyalty to Dyson products and understand your disappointment with the battery issue with your Dyson V8.

Our priority is to ensure that every customer has a seamless experience with their Dyson vacuum, and we regret that this situation has not met your expectations. If you haven’t already, we’d be happy to assist you with troubleshooting steps that could help improve performance and address any concerns related to the battery.

Additionally, you do not need to visit a Dyson Service Center to recycle the battery. Many household recycling centers accept batteries, so we recommend checking local options for convenient disposal.

We value your input and will ensure that your feedback is shared.

dyson.com/vacuum-cleaners/replacement-battery/v8

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