I bought my Dyson in July 2024 and have been very happy with it until about a month ago when the filter cleaning message started popping up each week. My house is no more dirty. Each time I clean the filter, the Dyson is out of action for at least 24 hours while the filter dries out. I am sure that this cannot be right. The Dyson is still collecting the same level or dirt and dust. Finding this frustrating
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Hi
Welcome to the Dyson Community!
It’s unusual for this issue to continue even after the filter unit has been thoroughly cleaned and allowed to air-dry fully, and suggests the issue could lie with another component.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V12 Detect Slim
vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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