The wand of my Dyson V12 Detect Slim vacuum cleaner broke last year while I was doing normal vacuuming at home. When I called, after a video call, I was told that it was covered under warranty and a new one would be sent. An order was created during that process, but I waited a very long time for delivery, and finally my problem was resolved. A year later, the vacuum cleaner's wand broke again. In my conversation with customer service on March 18, 2025, they said that if the same product breaks within one year, the warranty does not cover it. They said they could send a replacement for a fee, but it was out of stock, and if I really wanted one, they could send a completely incompatible silver one, again at my expense. In my conversation on March 19, 2025, I asked the customer representative where they saw that the wand they sent had a 1-year warranty, and I said it was written on dyson.com.tr, but they had absolutely no idea. When I ask where their information is written, I don't get an answer. After this conversation, which was far from professional, I realized that Dyson only provides warranty service for well-known people; the reality is completely different. This lack of professionalism should not be perceived as specific to the customer representative; Dyson customer service, as a whole, is very, very far from this professionalism. There is clearly a problem with the vacuum cleaner, but no one is taking a single step to solve it, and you are getting service as if they are making fun of you. If I'm going to pay for it, I'll just order it online myself. However, if there is a 1-year warranty, you must cover this product. If you cannot cover it, it is an indication that you do not stand behind your product and that you are in a huge, false advertising campaign.I think the reason you want to stand out with your warranty conditions is that you do not trust the technical robustness of your product anyway, and I have realized for myself that you do not inspire confidence in terms of customer service either. From now on, whether you send it or not, Dyson is a brand that does not stand behind its product for me. Likewise, I want the global headquarters to be aware of the system in Turkey, the way customer service speaks, the customer service representatives who cannot understand that I can hear the answers someone else is giving from behind to my questions, and your extremely unprofessional approach and lack of solutions as Dyson Turkey. Thanks.