I ordered 2 gen 5 detects. Both don’t work. No live particle tracking. No bars moving up or down as I clean
gen 5 detect no live particle tracking
I have it in auto mode so it’s the right setting
I’m thinking maybe a design floor given 2 heads have the same problem
Userlevel 6
+12
Hi
Welcome to the Dyson Community!
The LCD display on the Dyson Gen5detect™ and Gen5outsize™ vacuums presents information a little differently to previous Dyson cordless vacuums - this includes the way dust detection via the onboard Piezo sensor is shown.
Our video guide below may help:
Does the experience shown in the video guide reflect what you’re seeing from your machine?
No it doesn’t. I see absolutely no movement of shy bars at all when vacuuming in auto mode with the tile cleaner across my 2 new gen 5 detects
I see a summary at rhe end but not live tracking at all
I have the same problem with my v15s detect subarine
Userlevel 6
+12
Hi
Thanks for coming back to me!
When you say the tile cleaner, are you able to confirm exactly which cleaner head you’re referring to - do you mean the Fluffy Optic head?
Many thanks!
The Dyson fluffy optic cleaner head. I have purchase two Dyson gen 5 detects. Both are faulty with the same problem. No live particle tracking
Yes the head as shown
ive now gone through 4 gen 5 detects - all don’t have any live particle tracking
there is obviously a serious design flaw at Dyson
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