Have had this less than a month, this can’t be normal. Has anyone seen this issue before where apparently the gasket is ripping? Is this decorative or should I consider this a functional defect? I’m a bit beside myself not knowing what to think, such an odd design choice to have this delicate material on the canister. Images below, please advise.
I’m not trained on how to evaluate, but when I put my finger over that spot it feels like air is being sucked through the gap. The unfortunate thing is the material itself seems quite fragile and I’m unconvinced it won’t happen again. Perhaps it’s normally tucked in more? My gasket seems to be hanging out or misaligned(?).
I tried to email support because the call center hours never line up with my schedule— been a few days and no response. I’ll try calling to see what they suggest here.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
