Does anyone know the correct glue that Dyson use to glue the velvet strip on?
On my brand new hair screw tool it half hanging off after about 1 hour of use.
Dyson customer support are unable to tell me the type of glue and suggest returning it. But I can see online this is a common issue with this attachment and I don't want to get into a cycle of replacing it one after the other...
Hi @Moonwrap,
I don’t suspect contact agents have access to a list of materials used in manufacturing. This type of information usually forms part of a businesses IP and isn’t shared.
All manufacturers have an acceptable failure rate on a product line or batch. For example: Less than 5%. Replacements, returns and refunds usually quash anyone vocalising their experience.
I suspect you’re seeing a manufacturer defect, falling within this percentage. With the size of manufacturing, it’s doubtful you’ll see a reoccurrence on a replacement.
David.
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