I ordered the V12 slim detect vacuum Dec 1st, 2024. A little over a month later, at the end of January 2025, the machine completely fell apart (wires everywhere). I called support and was told the part needed to fix the machine was backordered and my other option was to return the machine for an exchange. I did this. Fast forward to today, they are anticipating shipping my new machine to me in sixteen days - which would make the grand total time of me being without a vacuum well over a month). How is the acceptable? For a machine that broke through no fault of my own?
Absolutely TRASH customer service. It is faster for me to order a brand new machine (which will arrive in 2-7 days) and return it within the 30 day warranty. I should have just done that immediately when my original vacuum broke!
Anyway, if you can avoid buying from this company I would. They make writing reviews hard and clearly like to keep their problems hidden.
