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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 556 Posts
  • 1,540 Replies

556 Posts

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Jaysta10kNew Member
posted in General discussion

Cordless v8 absolute - Poor Runtime

Hi all just purchased the V8 Pet Cordless from Argos yesterday and must say it’s absolute garbage the battery life is shocking 5 mins usage after a 5 hr charge its very heavy to hold for my wife who has RSI and you have to keep finger on the button to operate it what is that all about why is there not a basic on and off switch! I will be trusting this to Argos on Monday for a refund as it’s NOT fit for purpose and an absolute con at £330 for general usage time of around 5 mins after a 5 hour charge!

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Gold Level Contributor
11 months ago
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MrCordRookie Member
asked in General discussion

Poor customer service response to an expired warranty - Pulsing stick vac

in the ten years I have been a Dyson owner, I’m now on my third vacuum (go figure). My current is a V11 Gold Absolute which cost me £699 in January 2020. The vacuum within the last couple of months has began to turn itself on an off at whim EG when I removed it from it charger the motor starts and will only switch off once I replace it onto the charger. So, having had previous very good experiences with Dyson I decided to report the fault yesterday. I appreciate its outside its warranty but the Customer Service adviser told me the reason its no longer performing is that the vacuum is ‘Old”. Sadly I now feel Dyson products are no longer built to last. Its time to move on to a more reliable brand.

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11 months ago
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DavnicNew Member
asked in General discussion

V11 Absolute - Constantly blocking - Can anyone help?

Hi, hope someone can help. I've had plenty of dyson vacuum cleaners without issue. Then I got the V11 absolute. Anyone help me understand why it blocks with what seems like the smallest amount of dust. The boost function is useless, lasts about 5 seconds before saying its blocked, has been like this from about a month old. Had it serviced, have replacement filters that we clean constantly. Can only use it on medium power and that's not very powerful. Just doesn't seem up to the most basic tasks. Had two new head units since new, still terrible. Have other dyson products which are fantastic and previous vacuums have always been great.

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11 months ago
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bucksplitRookie Member
asked in General discussion

Cordless V15 Filter Error Message - Help

I've read that this is a common problem, but I've tried all the solutions and am still getting repeat warnings that my filter needs changing. I dried the filter out completely in our airing cupboard and checked that the dust drum was empty and all the parts/filters cleared of fluff. When that didn't work, I replaced the filter, but again got the same warning animatic. The machine has worked brilliantly until the last week and is still under guarantee. Is there anything I can still do, or should I request a replacement/repair?Many thanks in advance for all advice.

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11 months ago
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FlossieRookie Member
asked in General discussion

Dyson Cordless v7 vacuum cleaner - Comparisons question

Hi all, can someone tell me the difference between the Dyson v7 advanced (red) and the v7 advanced origin (blue) stick vacuum cleaners?

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Gold Level Contributor
11 months ago
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wayneklapkoNovice Member
asked in General discussion

Waiting 10 months for a fix to the trigger switch on a Dyson V10 stick vacuum - HELP!

Is this some type of scam Dyson run hoping that you will buy another of their vacuums while you wait 10 months for them to fix a trigger switch on your stick vacuum, I could have bought a switch on eBay and did it myself but I thought NO send it to the experts …. this is what their page states read HASSLE FREE ….The Dyson GuaranteeAll Dyson machines come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your machine. I have emailed Dyson UK and nil replies great customer service DYSON… (Moderation Edit - Tags Added/Title Updated)

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Silver Level Contributor
11 months ago
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Deshie
asked in General discussion

Cordless V6 - Accessory with red sticky (velvet) strip

Dyson handheld v6 has attachment with red tape to collect hairs etc from carpets. Does anyone know the name or where I can buy this stuff?? Have bought 3 of these parts but can't afford this any more.Thanks (Moderation Edit - Tags Added/Title Updated)

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Gold Level Contributor
11 months ago
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crpaulNew Member
posted in General discussion

V15 Absolute or the V15 detect.....which one should I buy?

Need your advice from anyone who’s experienced these models…..V15 Absolute or the V15 detect.....which one should I buy?

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11 months ago
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eth4New Member
asked in General discussion

Mattress tool for Gen 5 Detect

I found this Mattress tool listed https://www.dyson.com.au/mattress-tool-971427-01 but it didn't explicitly say it works with Gen 5 Detect. I wanna ask if this list is up to date? Can I use Gen 5 Detect with this Mattress tool? If not, is there any mattress tool available for Gen 5 Detect? Thank you

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11 months ago
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jnfNew Member
asked in General discussion

Cordless vacuum cleaner - Can I use an air fresheners?

Can you use air freshener discs or sticks in a V8 Animal and, if so, where would you put them?

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11 months ago
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Noble21New Member
asked in General discussion

Dyson V12 Detect Slim Warranty - Cyclone Rubber Sealant

Hello, I bought Dyson V12 detect slim in October 2022 (received it on 28 Oct), so it's less than 7 months old. I'm a very careful OCD person and expect the Dyson quality with the $ spent on this machine. Today I notice that the red rubber on the machine is starting to break, which even though it's not affecting the machine but it's not something that I expect to happen in less than 7 months. :( Can I claim warranty of this issue?I've attached the photos for your reference. Thank you 

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Stuart
Dyson Community Manager
11 months ago
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TmouseNovice Member
asked in General discussion

Dyson Micro 1.5kg™ vacuum and Tangle Free Turbine Tool compatibility - Help!

OH YES! You already know what I'm about to ask based on the title of the post :(Saw the attachment and didn't think bought it for my Dyson 1.5kg from the dyson site... Now I see it doesn't fit and was meant for other models :(My only ray of hope is some sort of adapter! Do you know what/if one will fit?Please say yes, it's easy, just buy XYZ...!!! !!On another note:The reason i was so trigger-happy was because the Mini motorized tool and the default Micro Fluffy™ cleaner head just doesn't get the dog hair off floor/carpet and gets blocked fast!Shiba inu hair ! After some google-fu i’ve noticed the 1.5 kg also known as the micro has different attachment points.. now im worried

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11 months ago
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ImiNew Member
asked in General discussion

When will the Micro 1.5kg cordless vacuum cleaner be on sale again?

When will the Micro 1.5kg cordless vacuum cleaner be on sale again? And what is the next lightest cordless vacuum cleaner? The V12 Detect Slim at 2.2kg, perhaps? I'm looking for the lightest that you make.

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1 year ago
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mattjkRookie Member
asked in General discussion

Cordless vacuum cleaner - Wand Length.

Can anyone tell me the full length of the below please? Would be good to list lengths for all wands & all models as they seem to vary from 655-720mm... https://www.dyson.co.uk/support/journey/spare-details.969109-13  

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DavidTaylor
1 year ago
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kushwaNovice Member
asked in General discussion

cordless V7 has no suction

Cordless V7 has no suction, power head works but does not pick anything up. Other tools do not work, vacuum does not do anything without powerhead attached directly or with wand & powered attached. So bad suction motor

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1 year ago
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Anthony77Novice Member
posted in General discussion

Cordless - DC35 Run Time.

Hi All,    I wish to thank all with help regarding DC35 2 new batteries and a new charger laterMy progress is to leave new charger on all night to actually charge battery to the required22.6 volt and then only get a run time of 5 to 7 minutes I confess to giving up flogging the dead horsedid no good.       If of interest I am now the happy owner of a Vax Blade 4 quick charging long runtime andexcellent battery condign indication.      Again Thank you for your time keep up the good work a lot of people rely on your experience                                                 Kind Regards Peter            

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1 year ago
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MaKennedyNovice Member
asked in General discussion

Dyson V11 won't charge even with a new battery and charge - Suggestions?

Can anyone help??😫.  My Dyson started to pulse and said something like “air blockage”/?   So I took it all apart and cleaned it.  It was still blocked??  After trying again to find the blockage, ordered a new filter and then I decided this must be a false report.  When I plugged it back in….. it would not charge.  So I decided it must have been that battery losing charge.  I ordered a new battery, and it still wouldn’t charge.  This was getting confusing, so I decided it must be the plug/charger that is not connecting properly.  Yesterday I got a new plug/charger and to my horror, it still won’t charge.  No idea what to do now.  It is about 3 years old, and I have paid out approx £120 so far on new parts.  I have also went out and bought another vacuum as I could not wait weeks for this vacuum to decide to start working again.  So I do have another vacuum now (thank goodness, but nothing as good as the Dyson and I don’t feel this one picks up well at all) so I want my Dyson working ag

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1 year ago
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JustinNovice Member
asked in General discussion

Dyson vacuum smells like a wet dog /Unpleasant odour - Help

Hi guys hope your all safe and well.iv got a dyson v10 from a friend.i fitted new filter plus deep cleaned the hover but iam still getting a strong smell from there dogs coming from the filter when using it.the smells in the motor cover.how can I clean it..thanks justin

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1 year ago
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xmitNew Member
posted in General discussion

[customer feedback] Once You Go Dyson, You Never Go Back! - Dyson Cordless Gen5 Detect

Dear Dyson Team,I hope this message finds you well and buzzing with the same energy that your amazing products seem to possess!I am writing to express my deep appreciation for your work, specifically for the Dyson Gen5detect Complete. You see, my introduction to this absolute game-changer of a product was somewhat unexpected. It was on a sunny afternoon at my dear mother-in-law's place, where I was introduced to the delightful experience that is vacuuming with a Dyson. I fell head over heels in love with the sheer power and unparalleled quality of the Dyson Gen5detect Complete.The funny thing is, I've run the gamut of vacuums in my time. You name it, I've probably tried it. But oh boy, none of them holds a candle to the Dyson's excellence. It's like I've been driving a bicycle all my life and suddenly I've been handed the keys to a sleek, high-powered rocket ship.The Dyson Gen5detect Complete has transformed my perception of chores from a tedious task to a joy-filled activity. It's as

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1 year ago
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Ddiaconu21Rookie Member
asked in General discussion

Difference between V15 Detect Absolute vs Detect Extra - Purchasing Advice

Can someone please help me with some info regarding this? The only difference seems to be the HEPA filter and some accessories. Am I missing anything?

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1 year ago
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pedroNew Member
posted in General discussion

Cordless V7 - Pulsing/Switching On/Off

Why does my v7 stop/start. There is no blockage and the battery is charged. Any ideas?  (Moderation Edit - Tags Added/Title Amended)

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1 year ago
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SABNew Member
asked in General discussion

12V charger for SV27

I am looking for a 12v charger for a V10 SV27. Does anyone know a compatible one or the specifications for charging an SV27? The Dyson 12v Car adapter doesn’t seem to support the SV27.

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1 year ago
Mokamb
MokambNew Member
asked in General discussion

Gen5 Detect's batteries' cross-compatibility with V15/Outsize/V11

Bonjour,The new Gen5 Detect will be available soon in France, or is already purchasable in some stores.I wondering if the new battery design is pluggable in previous cordless models that has clickable batteries as V15, Outsize and some V11.Also it could be interesting to know if the prior clickable battery model is compatible with the Dyson Gen5 Detect. Does anyone have tried this cross-compatibility between the 2 differents Dyson's clickable batteries models ?Finally, are docking stations cross-compatible ?I think it's easy to find out. But no one seems to have shared this information on the web.It will be great to be able to upgrade the battery capacity of cordless vacuum cleaners preceding the Gen5 Detect.Have a nice day. Best regards,MB

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1 year ago
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MikejonesNew Member
posted in General discussion

UK Gen 5 released. Is the USA release imminent?

Now that the Gen5 is available in the UK, when can we expect a USA release?

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Bronze Level Contributor
1 year ago
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akadirNew Member
posted in General discussion

Dyson Cordless V15 stock - Turkey

Hello,I complaint about stock renewal in Turkey. I’ve been following the website in here for very long time but still haven't seen any action. Is there another way to buy it? When checking the website in Europe and USA, they have discounted the price by almost 15% for a few months, is it possible for us to benefit from this opportunity?Good days, (Moderation Edit - Styling/Formatting Updated)

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1 year ago
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