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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

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SaqibV15Rookie Member

asked in General discussion

Dyson v11 Outsize floorhead

I got an outisze a long time back but now it seems as if there discontinued after speaking to Dyson customer service. I'm looking for the XL floorhead, I've looked everywhere I've pressed notify me back in September shall I close that door or shall i wait I'm using the standard head and it's fine but it takes a long time to clean my house. Is it completely gone as customer service said or I've seen a thread saying it hasn't been but they've been off dysons website since September. I've also checked all the after retailers like partscentre espares and many more. Please advise

1 year ago

whyaretheresomanyv15vacuumsRookie Member

asked in General discussion

Please help! Why are there SIX V15 models to compare between?

There isn't even an easy way to compare them. I have to open up each by pressing ‘see details’ to understand the differences. Then, I have to either use photographic memory or write EXTRA NOTES to remember how they are different. V15 AbsoluteV15 Absolute +Detect +Detect Detect PlusDetect Extra Oh, and they all share the same reviews!

1 year ago

VivianeNovice Member

asked in General discussion

V15 Detect Absolute + (Gold) vs V15 Detect Extra - Purchasing Advice

Hi There, I am looking to purchase my first cordless Dyson vacuum and I do not know which from the V15 Detect Absolute + (Gold) or the V15 Detect Extra I should purchase. I want to make the right choice considering the expensive cost of these vacuums. I just want to get the best machine. Both look very similar in terms of technology, features and price and so I am wondering if I am missing a key feature when comparing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? They are both Dyson website exclusives to Dyson direct; both have the upgraded HEPA filter to 0.1 micron, the built in tool, same motor, same bin size, same suction, same cleaner heads and relatively same price; just the accessories seem different as the V15 Detect Absolute + (Gold) seems to have 10 accessories and the V15 Detect Extra has 8 albeit different accessories? The colours do not matter to me because I am looking for best machine in terms of performance. Thanks in advance for your professional advice. V

1 year ago

indinferRookie Member

asked in General discussion

Recommended storage and organizer for Outsize. Dok? Other?

I just received the Dyson Outsize. I like free standing rather than being attached to the wall. But besides that, the Outsize came with 6 attachments and the furniture cleaning kit which is 3 more attachments. How do I keep all this organized? I found the Dyson Dok here: https://www.dyson.com/support/journey/tools/970778-01.But it looks like it has a place for only one attachment. What about the other 8 attachments? I found this expansion bracket on Amazon here: https://www.amazon.com/dp/B096NWGW2R/?coliid=I1CGGXM7JDYSU8&colid=2YLS7QHLY3WN5&psc=1&ref_=lv_ov_lig_dp_it.But it looks like I can only store organized another four. What about the remaining 5? Then I found this alternative stand for vacuum cleaners here: https://www.amazon.com/dp/B08CVRH3MF/?coliid=I33JUXSFLX8LYT&colid=2YLS7QHLY3WN5&ref_=lv_ov_lig_dp_it&th=1.So for a third of the price of the Dyson dok, I can store the vacuum and four attachments. Before, I got the Dyson Cyclone V10 Absolute with the do

1 year ago

MRB2752Novice Member

posted in General discussion

Cleaning the floor tool on a Cordless V7 Animal

Wondering how deep a dive I can take into cleaning the floor tool of my V7? I realize I should not submerge it. Can I go deeper than a small brush and Clorox wipe?

1 year ago

the_cable_guyRookie Member

posted in General discussion

TERRIBLE Customer Service!!

After one year, my Dyson v11 Turbo stopped working. I called support and it seems the motor on my unit failed. There were no replacement units in stock but I was advised that they would get an upgraded unit shipped out.Two weeks later after not receiving the replacement unit, I called back. I gave them the serial number and they asked my address to confirm it. After giving them my address, they advised that that was not the address on file. I went back and forth and waited on hold for 30 minutes while they checked with security. When thy got back on the line they gave me the address they had on file and sure enough the last person I spoke with duplicated the street name with the city name, then they advised that they had not received my defective unit back. What? No one asked me to ship it back! They said I needed to ship my defective unit back (EVEN THOUGH IT IS STILL UNDER WARRANTY) and in a few weeks after receiving it, they would send me a replacement.I took it back to COSTCO wher

1 year ago

JefferiesRookie Member

asked in General discussion

V15 laser head compatibility?

Hi everyone! Does anyone know which Dyson the laser head is compatible with? I’ve got a V8, V10 and V11. Will it work on all three? Thanks,Jeff.

1 year ago

MountgroveNew Member

asked in General discussion

Cordless Battery cross-compatibility chart?

Hi I have purchased the Dyson outsize absolute cordless vacuum cleaner. It has features of the V11 and V15. I am also considering buying a lightweight Dyson but only if I can use the batteries that I already own . I am struggling to see any "bare" cordless devices that may be cross compatible with the same battery. In general why don't Dyson make cross compatible devices that use the same battery? Surely this would be better for the environment and save a lot of money for customers? The practice is quite common when purchasing power tools which are cross compatible with devices from the same brand. ("Bare" unit).

1 year ago

agrinceRookie Member

asked in General discussion

Can I use my UK bought Cordless SV15 in the US if I change to a US battery pack?

I am trying to find out if I can use my dyson SV 15 bought in the UK when I go back to the US.I have called UK and US Dyson Customer support on this. I called the US one two times. The first time he said he would get a supervisor and then dropped the call. The second time, the man who answered didn’t know. I called UK support but could not understand the torrent of information from someone who is not a good English speaker. The Internet says yes in places and no in places.Can someone in Dyson please post definitive information on this? It is most annoying to get vague and contradictory answers. I joined the community today as I don’t know whether to pack the machine or not.

1 year ago

HamzaNew Member

posted in General discussion

an upright cordless dyson

I love all 4 of my cordless dyson’s but I also love the bulk of my ball animal, light ball and dc 40. I am not so fond of the cord as it just gets in the way.So I had made a Little drawing of a design for a cordless dyson with a digital motor. Dose any one agree.

1 year ago

DudleianNew Member

asked in General discussion

Max power on my V6 only lasts a few seconds. Help

Several years old V6 that has worked fine until the last few days - it seems to be fully charged but when it's running and i activate the Max power feature it lasts a few seconds then cuts out. back on the charger for a couple of munutes and it seems fully charged again. Filters are clean, machine is empty - anyone got any suggestions please?

1 year ago

IamLegendNew Member

posted in General discussion

Dyson V15 Laser head attachment - Am I sad for enjoying cleaning?

1 year ago

DidgerNew Member

asked in General discussion

V11 Repacking

I am moving house and did keep all the packing for my V11.The problem is that I have no idea what goes where??Anyone know where I can get a picture of the original packing layout?Thank You...

1 year ago

BarondaRookie Member

asked in General discussion

Cordless V10 Animal - Is the dock worth it?

Just got my dock and extra attachments and my V10 Animal should arrive tomorrow. I’m wondering what’s the true benefit, if any, to having and using this dock. Is it really worth the money I just spent on it? I can easily store the parts in a drawer and the charger will mount in the wall. Do I really need this dock? (Moderation Edit - Tags Added/Title Updated)

1 year ago

Anonymous

published in General discussion

Thoughts on the pet grooming kit/tool?SPOTLIGHTED POST

I heard the Dyson pet grooming kit is a game change. Before rushing out to buy it, I would love to hear from pet owners that have the attachment?For context, we have a long haired lurcher cross. Thanks in advance.

2955

1 year ago

daschlesNovice Member

asked in General discussion

Post filter seems constantly out of stock - Dyson UK

Several months ago, Dyson promised to send me a new post filter under warranty. Nothing came. I called support. They put in another order . Nothing came. The part 968279-01 was listed out of stock - fine: I put in a notify me request. I got notified. I called. They put in the order again. Nothing. Now it has been constantly listed out of stock again for weeks. What in the world is going on? I’m happy simply to buy it—forget about warranty cover if that seems impossible. But no. Not even that is possible.

1 year ago

daffodilly55Rookie Member

asked in General discussion

Newly bought Cordless V8 not charging - What can I do?

bought V8 Thursday. Delivered Friday. Been on charge for 8 hours. Plugged directly into socketStill not charged. No blue lights visible. Can briefly see red light when charger first plugged in. Otherwise nothing to seeScanned all guides/manuals but nothing addresses this problemAm I missing something obvious?

1 year ago

DylanbNovice Member

asked in General discussion

Help ordering a replacement charger for gen 5 detect

Is anyone else having trouble with the customer service? My mother brought a gen5 detect the cord was chewed and she is technology illiterate can not use a mobile phone to send me a photo of the serial number but from what customer service has told me without the serial number there not helping me replace the charger. I work in the mines so I can not just go there to get it (Moderation edit - Tags Added/Title Updated)

1 year ago

Mark CNew Member

asked in General discussion

Cordless V10 Brush Bar Issue

Hi. This is a weird one, the large brush bar head is spinning too fast and is causing vibration.It was ok then stopped randomly but now it spins a lot quicker than before and its louder too.I have removed it to check and looks as it should. It does it when on the pole and direct.Any ideas?

1 year ago

Avie57New Member

asked in General discussion

Cordless - Are the charger and dock integrated?

I am considering purchasing a Dyson Cordless (I have a Dyson Upright but it is getting too heavy for me). I purchased a gtech cordless some years ago but think it is not collecting as it did!! The cordless Dyson adverts show it charging on a wall mounted charger, do they have to be wall mounted? (Moderation Edit - Tags Added/Title Updated)

1 year ago

IChap55Rookie Member

asked in General discussion

Cordless V7 - Brushbar has the wrong connection

As someone has already posted on community, I bought a replacement brush head on 5 December, noticed that it wasn’t picking anything up. Discovered that the connection on the new brush head was a 4 prong. Looking at Dyson website it doesn’t state on replacement parts if the brush heads are 3 or 4 prong. After much faffing decided to buy a complete new head which was received today and lo and behold the brush bar is a 3 prong, so now left with a new brush head which is totally useless. Online chat doesn’t work. Does anyone know if I’m going to be able to send the 4 prong back?

1 year ago

Marie yappNovice Member

asked in General discussion

The dustbin has been out of stock for 6 months, poor business practice

The dustbin has been out of stock for over six months poor business when you can’t get a replacement for your vacuum

1 year ago

ginger1029New Member

asked in General discussion

Cordless V8 - Do the newer batteries come with a longer run time?

Are newer batteries available with longer run times than the original that came with my Dyson 8 Absolute? Thank you

1 year ago

BigEDGE02New Member

asked in General discussion

Dyson V7 - Shuts off after 5 seconds in MAX mode

My Dyson V7 Animal shuts off after running for just 5 seconds in MAX mode. If I run it in STANDARD mode it will run perfectly fine for about 20 min. As soon as I switch to MAX it cuts off after 5 seconds. It does not pulse, it stops completely.I’ve replaced the battery, the charger and both filters, and I have done a complete teardown cleaning. What else could be causing this issue?

1 year ago

WyrdravenRookie Member

posted in General discussion

Suggestion - Clothing vacuum cleaner

Please could Dyson consider inventing a vacuum cleaner for clothing 🙏❤️I’ve given up wearing black due to having 3 ‘alleged’ non shedding, white dogs. I need a vacuum cleaner for my clothes 🙏❤️🙏😃

1 year ago

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