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General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

  • 784 Posts
  • 1,873 Replies
784 Posts
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agrinceRookie Member
asked in General discussion
Can I use my UK bought Cordless SV15 in the US if I change to a US battery pack?

I am trying to find out if I can use my dyson SV 15 bought in the UK when I go back to the US.I have called UK and US Dyson Customer support on this. I called the US one two times. The first time he said he would get a supervisor and then dropped the call. The second time, the man who answered didn’t know. I called UK support but could not understand the torrent of information from someone who is not a good English speaker. The Internet says yes in places and no in places.Can someone in Dyson please post definitive information on this? It is most annoying to get vague and contradictory answers. I joined the community today as I don’t know whether to pack the machine or not.   

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1 year ago
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HamzaNew Member
posted in General discussion
an upright cordless dyson

I love all 4 of my cordless dyson’s but I also love the bulk of my ball animal, light ball and dc 40. I am not so fond of the cord as it just gets in the way.So I had made a Little drawing of a design for a cordless dyson with a digital motor. Dose any one agree.

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1 year ago
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DudleianNew Member
asked in General discussion
Max power on my Dyson V6 cordless vacuum only lasts a few seconds. Help

Several years old V6 that has worked fine until the last few days - it seems to be fully charged but when it's running and i activate the Max power feature it lasts a few seconds then cuts out. back on the charger for a couple of munutes and it seems fully charged again. Filters are clean, machine is empty - anyone got any suggestions please?

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1 year ago
IamLegend
IamLegendNew Member
posted in General discussion
Dyson V15 Laser head attachment - Am I sad for enjoying cleaning?

 

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1 year ago
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DidgerNew Member
asked in General discussion
V11 Repacking

I am moving house and did keep all the packing for my V11.The problem is that I have no idea what goes where??Anyone know where I can get a picture of the original packing layout?Thank You...

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Gold Level Contributor
1 year ago
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BarondaRookie Member
asked in General discussion
Cordless V10 Animal - Is the dock worth it?

Just got my dock and extra attachments and my V10 Animal should arrive tomorrow. I’m wondering what’s the true benefit, if any, to having and using this dock. Is it really worth the money I just spent on it? I can easily store the parts in a drawer and the charger will mount in the wall. Do I really need this dock? (Moderation Edit - Tags Added/Title Updated) 

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1 year ago
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Anonymous
published in General discussion
Thoughts on the pet grooming kit/tool?SPOTLIGHTED POST

I heard the Dyson pet grooming kit is a game change. Before rushing out to buy it, I would love to hear from pet owners that have the attachment?For context, we have a long haired lurcher cross. Thanks in advance.

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1 year ago
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daschlesNovice Member
asked in General discussion
Post filter seems constantly out of stock - Dyson UK

Several months ago, Dyson promised to send me a new post filter under warranty. Nothing came. I called support. They put in another order . Nothing came. The part 968279-01 was listed out of stock - fine: I put in a notify me request. I got notified. I called. They put in the order again. Nothing. Now it has been constantly listed out of stock again for weeks. What in the world is going on? I’m happy simply to buy it—forget about warranty cover if that seems impossible. But no. Not even that is possible. 

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1 year ago
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daffodilly55Rookie Member
asked in General discussion
Newly bought Cordless V8 not charging - What can I do?

bought V8 Thursday. Delivered Friday. Been on charge for 8 hours. Plugged directly into socketStill not charged. No blue lights visible. Can briefly see red light when charger first plugged in. Otherwise nothing to seeScanned all guides/manuals but nothing addresses this problemAm I missing something obvious?

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Gold Level Contributor
1 year ago
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DylanbNovice Member
asked in General discussion
Help ordering a replacement charger for gen 5 detect

Is anyone else having trouble with the customer service? My mother brought a gen5 detect the cord was chewed and she is technology illiterate can not use a mobile phone to send me a photo of the serial number but from what customer service has told me without the serial number there not helping me replace the charger. I work in the mines so I can not just go there to get it  (Moderation edit - Tags Added/Title Updated)

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1 year ago
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Mark CNew Member
asked in General discussion
Cordless V10 Brush Bar Issue

Hi. This is a weird one, the large brush bar head is spinning too fast and is causing vibration.It was ok then stopped randomly but now it spins a lot quicker than before and its louder too.I have removed it to check and looks as it should. It does it when on the pole and direct.Any ideas?

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1 year ago
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Avie57New Member
asked in General discussion
Cordless - Are the charger and dock integrated?

I am considering purchasing a Dyson Cordless (I have a Dyson Upright but it is getting too heavy for me). I purchased a gtech cordless some years ago but think it is not collecting as it did!! The cordless Dyson adverts show it charging on a wall mounted charger, do they have to be wall mounted?  (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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IChap55Rookie Member
asked in General discussion
Cordless V7 - Brushbar has the wrong connection

As someone has already posted on community, I bought a replacement brush head on 5 December, noticed that it wasn’t picking anything up. Discovered that the connection on the new brush head was a 4 prong. Looking at Dyson website it doesn’t state on replacement parts if the brush heads are 3 or 4 prong. After much faffing decided to buy a complete new head which was received today and lo and behold the brush bar is a 3 prong, so now left with a new brush head which is totally useless. Online chat doesn’t work. Does anyone know if I’m going to be able to send the 4 prong back? 

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1 year ago
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Marie yappNovice Member
asked in General discussion
The dustbin has been out of stock for 6 months, poor business practice

The dustbin has been out of stock for over six months poor business when you can’t get a replacement for your vacuum

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1 year ago
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ginger1029New Member
asked in General discussion
Cordless V8 - Do the newer batteries come with a longer run time?

Are newer batteries available with longer run times than the original that came with my Dyson 8 Absolute?  Thank you

3
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1 year ago
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BigEDGE02New Member
asked in General discussion
Dyson V7 - Shuts off after 5 seconds in MAX mode

My Dyson V7 Animal shuts off after running for just 5 seconds in MAX mode.  If I run it in STANDARD mode it will run perfectly fine for about 20 min.  As soon as I switch to MAX it cuts off after 5 seconds.  It does not pulse, it stops completely.I’ve replaced the battery, the charger and both filters, and I have done a complete teardown cleaning. What else could be causing this issue?

5
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1 year ago
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WyrdravenRookie Member
posted in General discussion
Suggestion - Clothing vacuum cleaner

Please could Dyson consider inventing a vacuum cleaner for clothing 🙏❤️I’ve given up wearing black due to having 3 ‘alleged’ non shedding, white dogs. I need a vacuum cleaner for my clothes 🙏❤️🙏😃

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1 year ago
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ShuangshanLiNew Member
asked in General discussion
Cordless V12 Product Return Frustration! What Can I do?

Hello, I purchased a Cordless V12 from the official website recently and I decided to return the purchase. I filed a return request form and waited for 48 hours, but I did not get any response from Dyson! Then I filed a request again and waited for another 48 hours. Still I didn’t hear anything back! This is the worst customer service I have ever experienced in the US. Can anyone help with this???? (Moderation edit - Tags Added/Title Updated)

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Gold Level Contributor
1 year ago
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Disgruntled CustomerNovice Member
posted in General discussion
Cordless V7 Replacement Battery Guarantee - Feedback

Paid out £65 for a replacement battery for my 3rd Dyson vacuum in 17 years only to now find Dysons guarantee is only a year for replacement batteries! Theoretically I could have bought 2 generic batteries for this price or even a cheaper throwaway vacuum cleaner BUT I trusted Dysons good name & ordered the official replacement. How on earth can this be right? A 2 year guarantee on a battery with a new vacuum however only 12 months on the same item but bought as a replacement? For the price paid Dyson batteries should be guaranteed for longer or at least last longer. Sorry Dyson but you have lost a customer, other companies not only offer 5 year guarantee with their cordless vacuums BUT also offer 2 batteries. Goodbye Dyson you've had enough of my money!   

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1 year ago
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Jojojot64New Member
asked in General discussion
Are the chargers on older cordless vacuum cleaners compatible with much newer models?

I used to have still have a DC14 and it plugs in and charges very handily.  WOuld a V8 charge on the same structure?I am certainly not going to buy a V8 if it does not. 

2
Jack
Dyson Community Manager
1 year ago
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AlanL9Rookie Member
posted in General discussion
Cordless Outsize+ stock issue

I have purchased FOUR Outsize+ cordless machines, for myself and as gifts for friends.  I need to purchase spare parts and accessories, especially a Laser Slim Fluffy cleaner head, but almost every part including this one is ALWAYS out of stock.  ALWAYS.  I add my email to be notified when a part is back in stock, and NEVER get an email from you.  NEVER.  I think you make an amazing product but I can’t see buying anything from Dyson again if I can’t get spare parts and accessories.

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1 year ago
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JoeNew Member
asked in General discussion
Cordless - Outsize+ brush bar not spinning

So I have two tickets in about this, figured I would ask the community as Dyson seems to be ignoring my tickets and addressing the fact that this machine has issues with the wand breaking constantly. has anyone else had the following issues The spin brush stops working in the XL cleaner head while vacuuming. When it stops, the vacuum keeps running as normal, once I let go of the trigger, it doesn’t work again for 5-10 seconds. Once it starts up again, the brush spins sometimes, but dies again within 10-20 seconds. The head works fine when connected directly to the bin, so I know it’s the wand that’s broken yet again. I have disassembled the cleaner head, cleared out dust, hair etc, nothing has fixed it. The wand needs replaced, yet it’s always out of stock (I wonder why) This is the second wand I need replaced as the first one lost suction at the bin due to it becoming loose, now this time it appears the metal connector is having issues between the cleaner head or the bin. The troubles

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1 year ago
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Kristen927Rookie Member
posted in General discussion
Cordless V10 Animal - Pet hair stuck in stick | Suggestions?

Hi all -- new member here!I recently purchased the V10 cordless animal vacuum and it typically works really well, but I keep getting clumps of dog hair caught in the stick -- the hair never makes it to the bin, which means I have to keep unclogging the stick. It’s becoming quite annoying. Has anyone had this issue? Ideas on how to keep it from happening?Thanks!Kristen (Moderation Edit - Tags Added/Category Updated) 

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1 year ago
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prashanthsRookie Member
asked in General discussion
Cordless V11 motor - How can I identify it is genuine?

I own a V11 stick. Is there a way I can make sure the motor is the same one which came with the new one.Is there a serial number or so of the motor with is associated with the vacuum stick’s serial number.I want to make sure the motor was not tampered with, when it was repaired.(Moderation edit - Title Updated)

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1 year ago
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obilloRookie Member
asked in General discussion
Cordless - Replacing the Filter of a Dyson Max Stick Vac

I have a very early Dyson stick vac. No model number on it but it does say MAX on the top. Maybe 15 years old. Lost manual years ago. How to replace the filter?

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1 year ago
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