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General discussion

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996 Posts

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mdenommeNovice Member

posted in General discussion

Cordless V12 Product Return Run Around - Help!

I am completely and utterly frustrated by Dyson Customer Service. I have never experience anything like this. Here is a summary.I purchased a V12 late November from the Dyson online store. The next week it went on sale, so I go online, using Dyson Chat and get a CSR. This person could barely string a sentence together properly and it took forever between comments. At times I thought the connection dropped. I asked for a price match, thinking this would be a simple thing, the price match was on there own store. I was wrong. After probably 1 hour trying to explain this I was told a form was filled out and allow for 48hrs to process. Okay, I had my doubts, but gave it a chance. After 3 days of not seeing anything I finally went back on to chat where I asked a CSR to check and make sure it is being processed since I never received any confirmation at all on this. The CSR told me yes but it would 2-4 business days. This without asking me about any information at all to look up the

2096

1 year ago

tomgruNovice Member

asked in General discussion

V8 Absolute Soft roller cleaner head model compatibility

Hello,I am from austria and own a V8 absolute. Last week the soft roller cleaner head ( 966489-04) broke.After a short call with the german/austrian dyson customer care center, I recieved the information that the cleaner head is currently out of stock (at least in austria and germany). My question is, if the other models of this soft roller cleaner head is compatible with my model, for example 966489-12 or 966489-08 or 966489- 11? Many thank you in advance!Best regards, Thomas (Moderator Edit - Tags Added)

5125

1 year ago

AlexKerrNovice Member

asked in General discussion

Poor customer service - Delivery/Exchange

I bought a V 15 in June last year and have had two of the motor heads have been Faulty/broken. I phoned on Wednesday 11th January and was told that they did not have the motor head in stock but they would swap the whole machine and it would be delivered on the 13th of January. That did not happen. I contacted Dyson support again on the 13th and was told that the machine would be with me today the 16th but again it did not arrive. I am just off the phone to Dyson support again and they are now telling me that it will be with me tomorrow. Fingers crossed. (Moderation Edit - Tags Added)

2207

1 year ago

prad49New Member

asked in General discussion

Replacement of Cordless vacuum cleaner - spare parts

I have requested for the replacement of my vacuum cleaner during Oct’2022. I have asked to monitor the stock availability. But I am really upset and let you know , I am still waiting to get the replacement part of my vacuum cleaner. I am wondering how many more months you will take to get the part replaced. The product is under warranty. I had high respect for you product and engineering but no more. I am not able to use my cleaner due to the spare parts which is not working. Here are the details.If you cannot deliver this within a week please confirm. I will take it with consumer forum. (Moderation Edit - Moved sensitive/personal information)

781

1 year ago

rupertNew Member

asked in General discussion

Do older V6 V7 V8 use brushless motor?

Do older V6 V7 and V8 use brushless motors?Thank you.

6271

1 year ago

jc5950Rookie Member

posted in General discussion

The Cordless V12 Slim vs Pet hair - I am so frustrated!

I have had many Dyson’s in my past. The last cordless I had was a V8 and it was a beast. I just purchased a new V12 and it cannot handle the least bit of hair before it gets clogged and shows the blockage alert. Nothing even makes it into the cannister. If I have to pull out blockages all the time, what is the point? I don’t have a ton of pet hair either. I have a full house clean every week with my upright so this is just for daily maintenance.

11926

1 year ago

GazRookie Member

posted in General discussion

Cordless V6 bin trigger

Hi.The tabs on the red bin trigger have both broken off.Is this a replaceable part or do I have to replace the entire motor body?TIA(Moderation Edit - Tags Added)

1254

1 year ago

superloopyNew Member

asked in General discussion

Cordless V15 Detect - Stalling issues

My newly purchased machine refuses to work in AUTO mode on my carpet. The brush spins up, stalls and then stops? ECO mode works but thus isn't a fix as it requires a reset to AUTO if I switch surfaces. Whole idea if AUTO is just that surely? My carpet isn't being properly cleaned initially in ECO mode. Some sensor failing?Edit ... I am reading that problem may be due to a high (?) pile carpet. If this is the case can it be sorted with adjustment or am I stuck with vacuuming in ECO mode which is clearly underpowered. Or should I just return the whole unit? (Moderation Edit - Tags Added)

20961

1 year ago

V7URookie Member

asked in General discussion

Disappointing Experience with Dyson V7 - Battery Life

I purchased a Dyson V7 Vacuums Cleaner in July of 2020 and did not get to use it much (maybe 10 time or less). When I tried to use it recently, the machine just did not turn on. After going through (in my opinino) annoying process to talk with "a machine" with text, it was diagnosed that I will need a battery ($99 + shipping). Their explanation (after eventually was able to talk with a person) was "this is the nature of any battery" (short life I suppose). I disagree and I sure expect more than 10 times use for a $300 machine. So, I am now stuck with this useless machine as I do not want to add more money in a bad "investment". Any insights? Am I expecting too much? Thanks (Moderation Edit - Tags added/Category updated)

14453

1 year ago

DsmeadNovice Member

asked in General discussion

V15 detect running without trigger press

Has anyone had issues where they release the trigger of their vaccum and the device continues to run? I didn’t know if it was just me or if others had this oddity. Please advise. (Moderator Edit - Tags Added)

11445

1 year ago

FranhaseldenNovice Member

asked in General discussion

V7 intermittently only runs for 5-10 seconds

My V7 purchased September 2020 has an issue where it regularly (maybe every third use) cuts out after 5-10 seconds. It does this on both low and max. There is no pulsating, it just cuts out. I don’t believe it to be a battery issue. I discovered a way to get it working, and once I’ve done that it will run for the full time even on max so it can’t be battery related? It clearly still has capacity.I did a full clean down so the filters are all completely cleaned. I rinsed out the filter and then left it to dry on the radiator for 3 days.The only way I can get it working is: put it back on charge, turn the charger off and on again, then hold the trigger while it’s docked for 20 seconds. Once 20 seconds is up I release the trigger and use the Dyson as normal and it runs fine.What could be causing this cut out and what is it about holding the trigger that clears the issue? (Moderation Edit - Tags Added)

178397

1 year ago

Anonymous

published in General discussion

Cordless vacuum - A positive order experienceSPOTLIGHTED POST

Cordless vacuum - Order experience and feedback. After countless years of service, our very old cordless (DC58) gave us the ghost, retiring to our local Recycling Centre. As My wife and I used this in our washroom, it wasn’t a huge lost, but over the Christmas period she noticed Dyson were running exclusive online sales. Off to the Dyson web shop I went. It had been a while since we ordered a vacuum directly from Dyson and I must say, we were not disappointed. Right off the mark, we were impressed with their recommendation. Having us choose the size of our home, if we had a pet, where we’d be using the cleaner (floor type) and most important to us, if we wanted it for quick or longer use. Surprisingly, they didn't push their latest technology, which really hit home with me as they clearly were not trying to force a sale, after profit or recommend a machine that wasn’t suitable for our needs. They still showed us a few alternative options, letting us view the tools. I personally found t

600

1 year ago

LXFNovice Member

posted in General discussion

Cordless Vacuum Design Suggestion - Low Reaching Tool

I'm an owner of dyson cordless vacuum and find it difficult to clean the floor area under the bed because the wand is not long enough to reach the distant. Usually people use their arm as an extention under this circumstances. However the upright main engine part is higher than most underbed space which stops it enter the underbed space to work. But if the main engine part could work in a lying position (the hand holder is parallel to the floor), the relatively narrow width (about 10 cm) of the main engine part can make it go into the under bed space. I guess it will not be a difficult change, just need an extra 90-degree direction connect mode or a 90-degree translate connector spare part. (Moderation Edit - Moved Category, Tags Added)

6155

1 year ago

FrustratedRookie Member

asked in General discussion

Can Anyone Help Me? Outsize Complete Brush Head Falling Apart

Hi,I’m hoping someone here can help as I’m at the end of my tether with Dyson support.On 15th August 2022 I noticed that the brush bar was coming apart on my Dyson Outsize Complete. The plastic centre is peeling off and the brush has lost a section of bristles. This is after 8 months of light use (once a week for 20 minutes).I contacted Dyson Support on WhatsApp and I was advised by Nathaime that a replacement brush bar was in stock and it would be sent to my home address within 5-7 working days.On 20th September a courier turned up at my door (unexpected) and asked me to box up my Outsize Complete and he would give me another machine - a V15 Detect Absolute. I thought it was some kind of scam so I told him I just need a spare part and he left.I contacted Dyson support and asked about the courier and Iguette said a replacement part was not available and that’s why they were giving me a new machine. I need an outsize because the other models are too small.Support told me to wait 10 w

5082

1 year ago

kodyo12Novice Member

posted in General discussion

Best cordless Dyson vacuums with the most powerful suction; looking for one to be able to suck up large bugs

I have gone through multiple cordless/corded standup vacuums trying to look for the best one to suck up large insects, particularly spiders. I have found that most of them on the market say they’re “powerful” yet they cannot suck up a spider that is wedged in between 2 corners of a wall. I have tried multiple Shark vacuums and still have the same problem. So, I’m hoping that one of the cordless Dyson vacuums are powerful enough to solve this problem. Any suggestions on which one/ones would be the best option (preferably under $800)? (Edited by moderator – Tags added)

15147

1 year ago

ScissorsNovice Member

posted in General discussion

Cordless buyers beware!

I contacted dyson costumer service about my cordless v11 torque Vaccum that needed a new battery that's only about a year and half old and they wanted me to purchase one for 200 dollars. I'm like I paid over 700 for it and it should last longer than that. I expect that from a cheap Vaccum but not from an expensive one. They did not care. I own several dyson products, blow dryer, fan, another Vaccum. Will not purchase another thing from them knowing this is how they treat their customers and stand behind their products. So buyers BEWARE!! Overpriced!!

342010

1 year ago

PebbletRookie Member

asked in General discussion

V6 charge light question

Hi - how many blue lights show when fully charged?

1542

1 year ago

SR45Novice Member

asked in General discussion

Unable to find a back-up battery for V 12 in the United States

I like to have a second battery on hand, but in the United States, you cannot find one on the Dyson site and you must put your email in there for them to put you on a notification which I did two months ago. However, in Australia, you can buy one on their site without issues. Why is this after the V 12 has been out for at least a year now?

2172

1 year ago

Greg370587New Member

posted in General discussion

Innovation frustration

Hello, firstly I would like to say I am a massive fan of Dyson products and I love my cordless vacuum. However my biggest frustration is that I Cannot completely vacuum my house without the power dying and then having to charge up for several hours. I have looked at purchasing a separate battery and charger so that I can have multiple batteries available. But just a suggestion is could we make a charging port that holds the vacuum and another battery. Or possibly create a hybrid cordless vacuum that can also be plugged into the mains as well?.

703

1 year ago

ellenNew Member

asked in General discussion

SV19 OmniGlide pushes dirt, doesn't seem to suck it

So I have an SV19 stick. I don’t use it often because it’s actually not effective. It wasn’t until my house sitter said that she thought it was broken that I realised this is a real issue.The filter is clean. My floors are timber. I have used all the different heads and it’s just ineffective. Any tips? It’s less than a year old so am hoping this can be covered under warranty. (Edited by moderator – Tags added)

1572

1 year ago

JimTNew Member

posted in General discussion

Accessories with Cordless V12 Slim Detect

Just bought a V12 but, for the price, I’m disappointed with the accessories that came with it. I know the manual says the accessories included will vary but, apart from the two main rollers, I received only the Combination Tool, the Wand Clip, the Low Reach Adapter, the Crevice Tool, and the Hair Screw Tool. How does this compare with what others in the Forum have received? (Edited by moderator – Tags added/Moved to a new category)

1700

1 year ago

Anonymous

asked in General discussion

How to remove old battery from cordless SV04

I’ve tried all the suggestions to check what is wrong. When plugged into the charger, the blue lights are steady. But it doesn’t switch on, at all. So I gather I need a new battery. But I cannot figure out how to remove the old one. There is one screw at the front, which I have removed. Cannot remove the barrel, to find another one. Any suggestions? (Edited by moderator – Title amended)

8062

1 year ago

PebbletRookie Member

asked in General discussion

Cordless V6 - Can't turn off turbo! HELP

Hi - it’s on Turbo all the time and can’t turn it off! Any solutions?Thanks. (Edited by moderator – Moved to a new category)

10031

1 year ago

td47Novice Member

posted in General discussion

Dyson Vacuum Spares Availability on Dyson Australia site.

I created this post over concerns regarding Dyson Vacuum spares in general, and specifically about the great variability of available spares, between the various stick models spares (V6, V8, V10 , V11, V12, and V15).A few months ago, there seemed to be very few spares available for the V11, but that seems to have improved a lot lately. Items like filters and batteries were shown as out of stock. Even now, a general spares search for the V11 shows the screw-in battery is on a NOTIFY ME status (suggesting out of stock), but doing a main site search for "V11 Battery" DOES show is ok. Very odd.I did notice that in comparing https://vacuumspares.com.au with https://www.dyson.com.au spares, there are a LOT more spares available on the vacuumspares site. I suspect that most owners will just use a local appliance repair shop if it is NOT a simple item like a bin or battery or hose, but there ARE still many enthusiastic owners with plently of experience and expertise in fixing thier own applian

2210

1 year ago

PebbletRookie Member

asked in General discussion

Cordless Battery life / Warranty

Hi - Cordless V6. Bought in 2018. What is the warranty on batteries?Thanks.(Edited by Moderator - Title amended/moved to new category)

2741

1 year ago

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