General discussion | Cordless vacuums and wet cleaners | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

  • 1,048 Posts
  • 2,248 Replies
1048 Posts
C
CSCNew Member
asked in General discussion
Why can’t i order the Gen5 from USA?

I can’t seem to order the Gen5 from Dyson’s website in the USA.  How/when can I get one?

15204
H
2 years ago
D
dydydyNew Member
asked in General discussion
V7 design - Are these issues fixed in newer versions?

Maybe four years ago, we bought a V7 and initially it worked fine. At some point, we discovered that the vacuum loses a lot of the dirt when you tilt it the wrong way, looking closely at it that’s a construction issue, if you overtilt it, it simply falls out. On top of that, the battery versus anti-very quickly, always, with massive degradation over the years. On max setting, It’s empty in around three seconds now from being fully charged. Also, over time, it’s efficiency in vacuuming dirt from a wooden floor got significantly worse. Are these issues, especially the possibility that dirt can fall out when over tilting the vacuum, fixed in newer versions? If so, from which version. Black Friday is coming up and we need to be deciding on another Dyson or another brand… (Edited by moderator – Tags added)

3162
D
2 years ago
Y
YiiNovice Member
asked in General discussion
About Dyson box

I ordered my Dyson V 15 Detect Absolute on Dyson.com, but I noticed that there is some scratches and dirty on the brush of my machine, and my box is also brown, I want to know if I this is a refurbished Dyson 

376710
Y
2 years ago
D
DeniseNovice Member
asked in General discussion
v7 vacuum stopped working. There are no blockages or power

Fully charged, no blockages but it has stopped working. (Edited by moderator – Moved to new Category and Tags added) 

14918
A
2 years ago
J
James McCooRookie Member
posted in General discussion
DC15 Animal - Cordless equivalent

I have a corded DC15 Animal vac which I’ve had for more than 10 years that’s still in perfect working order. This vac has a 1300 watt motor which makes it a powerful machine. Do Dyson have a machine that can match this. Looking at the cordless vacs on offer I’m not confident they have.  ( I have two long haired cats). (Edited by moderator – Tags added/Title amended) 

2233
DavidTaylor
2 years ago
D
DavesNew Member
asked in General discussion
Dyson V6 Cleaner Head - Version difference - 102882 or 102882-01

Hi, We have a V6 and Easter to replace the head as the brush had stopped spinning.We thought we had it sorted and ordered a replacement head. But the new replacement doesn't fit.Our old head is part No 102882 and our replacement is No 102882-01. The difference is the pins and the plastic around it. See attached picture. I've looked around and every website doesn't tell you which No part you're buying.Am I missing something here? Advice very much welcomed  (Edited by moderator – Tags added/Title amended) 

10982
Stuart
Dyson Community Manager
2 years ago
D
dennisacevedoNew Member
asked in General discussion
What is the "latest technology" difference between the V15 Detect Absolute and the V15 Detect+ "first generation"

The V15 Detect+ “first-generation” says “Save $50 on first generation Dyson V15 Detect+ compared to latest technology.”The features between this and the V15 Detect Absolute seem to be the same. What technology has changed? V15 Detect+ “first-generation”https://www.dyson.com/vacuum-cleaners/cordless/v15/detect-plus/goldV15 Detect Absolutehttps://www.dyson.com/vacuum-cleaners/cordless/v15/detect/absolute-gold

177002
R
2 years ago
O
Offspinner1New Member
asked in General discussion
V7 Animal 3 hole motorised brush head

I need to replace the motorised brush head on my V7 Animal. The brush head has 3 holes at the bottom of the tube and is 45mm in diameter. Are these brush heads available. I have no problem sourcing the 4 hole version which do not fit ( or I can’t see how they will fit). If they are not available is it possible to replace the entire motorised brush head, which I assume will contain the readily available 4 hole brush heads?

2082
O
2 years ago
G
Gen1Novice Member
posted in General discussion
Dyson V6 battery - Wrong image on website.

Has anyone ordered a V6 battery recently? I need a new one, but on the order page for the V6 battery they are showing an image of the V8 battery.I don't want to be sent the wrong battery.Here is the V6 battery. But this is the image shown on the V6 order page. 👇 

1327
G
2 years ago
T
ThefamilyNovice Member
asked in General discussion
Cordless - Replacement Part - Void of warranty

I cannot receive a replacement wand and they sent a wrong wand that fts but its wrong for my dyson and caused further damage how could they overlook all this? I'm sad big company let all this slip up. (Edited by moderator – Title amended and Tags added)   

24613
Stuart
Dyson Community Manager
2 years ago
T
ThefamilyNovice Member
asked in General discussion
Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house  (Edited by moderator – Title amended and Tags added)

105317
J
Silver Level Contributor
2 years ago
A
Anonymous
posted in General discussion
Dyson V10 Pulsing - Solved

My new Dyson was delivered yesterday. After many faithful years of service, my DC59 finally gave up and went to vacuum heap. Not wanting to be without my trusted friend, I invested in the all singing and dancing V10 cyclone! It was a similar price I paid for the DC59 many many years ago. The new features swayed me, bigger bin, almost 3x the run time! Where could I go wrong. Delivery was straight forward and the delivery person was really friendly. Assembly was easy and I swapped out the wall mount within minutes. Not being able to vacuum for a few days, I went straight to the highest trafficked areas in my house. The hallway and stairs. Switching the tools/floor head was really easy, the addition of the red button was great. I knew exactly where to press. My old Dyson must have been struggling more than I knew, the bin on the new one was full after the first light once over. I switched power modes and away I went to tackle the rest of the house!After a few minutes of cleaning the machi

13375
T
2 years ago
T
ThefamilyNovice Member
asked in General discussion
Cordless vacuum - Broken Part - Feedback?

My wand on my large dyson always breaks with normal use how about yours is this a design flaw? (Edited by moderator – Moved to a new category, Title amended and Tags added)

5546
T
2 years ago
T
TimJonesRookie Member
asked in General discussion
Single-button power control coming to v15?

Hi,I’m currently deciding my purchase between the v12 Detect (2022) and the v15 detect. One of the major changes with the 2022 v12 was the introduction of the Single-button power control.Is there any plan to release an updated model of the v15 detect with the Single-button power control in the near future?Thanks,Tim (Edited by moderator – Tag added) 

43444
SR45
2 years ago
K
kvimzonNew Member
asked in General discussion
Brand new V15 won't charge at all

I just unpacked a brand new V15. When pluggin in the battery to charge the blue LED’s lid up to begin with, but after checking back a few minutes after they were not lid up anymore and there is no power on the battery. The wall plug is not the issue either, i’ve tested that. Could i have received a faulty battery? Is this common?

47184
A
2 years ago
D
DavidYMRookie Member
asked in General discussion
V10 broken plastic flange

Hello, we have a 3 year old V10 vacuum, which has developed a problem with a flange on the main body of the machine. The flange should prevent the collecting chamber from coming off completely when emptying. Because this flange is broken the whole chamber comes off. Dyson have replaced the chamber which had disintegrated, free of charge, but are charging us for a new body for the machine. Our previous Dyson lasted 15 years without requiring any new parts and was still going strong when we swapped it for this model. This one isn’t overused as we have a Miele vacuum cleaner as well, thus it doesn’t need emptying more than once a week. It is a bit surprising to find that something has given up after the mechanism has only been used approximately 150 times. There’s no real way for the average consumer to write to Dyson. We have managed to speak to one of their advisors, but as it is out of guarantee, the best that they could offer was a half price replacement part. Is this what commonly ha

16244
D
2 years ago
T
td47Novice Member
posted in General discussion
Cordless vacuum battery life question - Battery Management System (BMS)

Hello, we have owned a V11 Absolute for a couple of years now, and it is very good.I keep it clean and well maintained. I have a rather technical question, regarding the “BMC” part of the machine. That is, an intelligent IC (chip) or set of chips that comprise the Battery Managment Controller, that handles and checks the charge and discharge rate, and checks the general state, or health of the battery “pack”, and attempts to keep the individual internal “cells” within the pack at a balanced voltage level (depending on the internal battery design).  As my V11 is probably NOT yet old enough to have the battery pack near its End Of Life, my question is if any owners of older machines (e.g. V8 etc), have had to replace batteries after say 4 years or more use. The reason I am asking about an expected 4 year battery life, is the fact that SOME manufacturers use charge/dischage counters inside the BMC, that enforce a limit at a pre-defined count, that just stop the battery being used after th

15447
DavidTaylor
2 years ago
A
AndreyRookie Member
asked in General discussion
Dyson V12 Detect Slim™ vacuum's Fluffy Optic™ head - Illumination Switch

Hello, i have got v12 detect slim. But it seems strange to me, how the laser cleaner head looks like. There is no “on/off” switch in it. Is it ok?  (Edited by moderator – Tags added) 

29602
A
2 years ago
P
PurplePestNew Member
posted in General discussion
IDEA - Autumn leaves makes me wish my Dyson could go in reverse

While cleaning out my gutters and sweeping away the autumn leaves off my deck today, Dyson lightning struck me, what if my Dyson could spin the other way? Using its mighty Dyson engine to push out air instead of pulling everything in. Clearing out my deck and walkway is a task I imagine the reverse Dyson technology could accomplish. And it would be great to have one less specialty tool (leaf blower) in the house. Okay, enough day dreaming, carry on. 

670
P
2 years ago
D
DavoNovice Member
posted in General discussion
GLS Delivery - Americas

Has anyone heard of GLS? My order was suppose to be delivered 6 days ago but they keep delaying it. Sad because the drive to Ontario from Phoenix is only 4 hours. Not sure I would order again knowing this how it would be delivered. (Edited by moderator – Tag added and Title amended) 

3357
Stuart
Dyson Community Manager
2 years ago
S
scart57Rookie Member
asked in General discussion
Cordless - Power Issue

My wonderful DC35 Dyson keeps cutting out.I've followed all the advice and it still does it.I've noticed, as have others, that the battery connection is not totally secure and moves around a wee bit.Could this be the problem?  (Edited by moderator – Tag added) 

2905
S
2 years ago
Z
ZulradiNew Member
posted in General discussion
v11 absolute+ motor stopped working

Very disappointed with my V11 absolute+. Bought in 2020 and the motor stopped working after the warranty expired. Called the technical support and was told to replace the motor for $218. I had the same motor problem before with my V6 fluffy. This is just ridiculous. (Edited by moderator – Tag added) 

3021
DavidTaylor
2 years ago
Terms & ConditionsCookie settings