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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 523 Posts
  • 1,492 Replies

523 Posts

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LyxmasNew Member
asked in General discussion

battery isnt charging

I have a v8 vacuum and it cannot work now. I tried to charge it but red light flashing for three sec and no power  

1
Jack
Dyson Community Manager
3 months ago
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sakpinNew Member
asked in General discussion

Horrible Dyson Customer Service & Poor Product Quality - 1-week review

Let's just say, I bought it on August 12, and Amazon shipped it quick, and now September 13 and still don't have a vacuum. It only worked for a few days, stopped charging, Dyson sent us a replacement part. When that didn't also fix a problem, they tell us to go to all the way NJ from Manhattan to see if we can repair. I just spent $1000, and need to drive an hour to see if we can fix the vacuum!?! No way. They gave me an option to drop it off at UPS and will send an entirely new vacuum. When I got to UPS, they said the reference number Dyson gave me was invalid. I had to call back again to Dyson and they gave me a new number. That didn't work again. Dyson says, "We can send you a label, you can pay for the box and ship it back". At this point I was FURIOUS. Asked for other options and they said we could wait like a week to get a box and UPS pick up. We have been vacuum-less for a month already and we have to wait more?! No way. I was so fed up and paid $40 for box and packing and just

7
J
3 months ago
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SB77Rookie Member
posted in General discussion

Tools and accessories

My V15 absolute detect has stopped working. Dyson is replacing the whole machine. They have asked me to send the current one back as the courier will collect it when he drops off the new one off.  My question is do I place all of the tools and accessories with the whole cordless vacuum? Thank you for reading Sunita

2
S
3 months ago
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XptoNovice Member
asked in General discussion

Dyson V15 - actual differences between versions

HelloThe following versions of V15 are available in the country for purchase. Detect submarine - 899 euroDetect absolute - 749 euroDetect plus - 699 euroDetect total clean - 599 euro Accessories seem to be what makes the cost difference and some displays showing dust and scientifically cleaned etc. Submarine washes the floor too so more expensive, so not interested. What would be the key differences that would make Detect absolute a better choice over the others, and absolute over total clean?Thank you for your time and the help. 

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X
3 months ago
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bg003Rookie Member
asked in General discussion

Dyson Gen5 cosmetic issues

  I just bought a Gen5 vacuum cleaner yesterday from Harvey Norman store in Victoria (Australia) and have noticed the following issues:The Red seal on the vacuum cleaner has come off within an hour of usage. Is this a common issue with the Gen5 models? Will Dyson replace this with a brand new unit given this would probably affect the functionality? The plastic finish on the vacuum cleaner doesn’t seems to be perfect and is not visually appealing. When I took it back to the store they said that it was the normal finish on all the Gen5 models. Is this true?Look forward for to your responses. Thanks much!    

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Jack
Dyson Community Manager
3 months ago
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YvetteNew Member
asked in General discussion

V10 Cordless Vacuum Cleaner - Filter light still showing

I have a V10 stick vac which keeps showing filter light. I have replaced filter with additional clean filter while the other dries after washing. Still the filter light remains on. I have checked for blockage and ensured filter is properly attached. What could be the issue? (Edited by moderator – Moved to new Topic, Tags added)

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R
3 months ago
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mdeliwNovice Member
asked in General discussion

Has the Cordless v11 Outsize Been Discontinued? (Episode 2)

This is a repeat of an older post with similar title that has comments as old as 10 months and closed as “solved”. Several replacement parts are still not available, with a frustrating “notify me” option. It is not like customers order replacement parts in advance of the need and are usually are going to do  at the time of the need,  just waiting with no alternatives. 

4
M
3 months ago
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LacookNew Member
asked in General discussion

V10 clogging

My V10 is constantly clogging in the air inlet (within the plastic tube). I cannot even vacuum my entire 1-story less than 2000 sf house without having to stop and empty it AND remove hair from the inlet multiple times. I vaccuum every other day (religiously so would say) and the problem seems to have gotten worse over the 6 months I’ve had the vaccuum. I feel like it is a design flaw — why is the air inlet tube so small and why is everything getting stuck in it? All the prior converations on this forum on this topic just say empty it when stuck and case closed- well nobody who spend $800 on a vaccuum wants to stop vacuuming every 3 minutes to empty it because it’s stuck! Dyson should own up to this design flaw.  This is my 4th  Dyson and it is the worst. I wish I had never upgraded (previous battery/ motor was spent- should have just paid to fix it). So, is there any better fix than “stop vacuuming and unclog it?” Thanks 

1
A
3 months ago
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J DubbsRookie Member
asked in General discussion

Gen5 gasket ripping

Have had this less than a month, this can’t be normal. Has anyone seen this issue before where apparently the gasket is ripping? Is this decorative or should I consider this a functional defect? I’m a bit beside myself not knowing what to think, such an odd design choice to have this delicate material on the canister. Images below, please advise.   

2
J
3 months ago
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RoundMonkNew Member
asked in General discussion

V10 stress fracture/cracked around the handle

The plastic around the trigger button has cracked all the way around on my V10 vacuum. I'll need to replace the full cyclone part myself as it's s not under warranty anymore. However, the part is NEVER in stock. Will Dyson ever restock or is a V10 obsolete now? I've asked customer service numerous times but they are woeful. Zero help or assistance whatsoever.Thanks. 

1
Jack
Dyson Community Manager
3 months ago
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raniaNovice Member
posted in General discussion

Dyson customer Service feels like dealing with scammers

I have contacted Dyson (Chat)  because my air purifier (that i rely on for my asthmatic daughter) was malfunctioning less than 6 months in use. They suggested exchanging it for me. The customer service rep told me to send the machine asap for replacement and they would release the new one as soon as they receive it. They received mine on Dec 8. 4 chats later (last one being today), customer service reps (all on chat) assured me using the exact language that my machine has been released and to wait 24-48 hours for my tracking nb to be emailed.Needless to say I received nothing. I am without a machine and countless wasted hours on chat repeating the story to get it resolved. These machines aren’t cheap and I never had so many issues with a reputable company before. Dyson customer service feels like you are dealing with a sham company that is trying to scam you! Terrible and very unfortunate experience and would be discouraging anyone from buying Dyson products solely based on the poor ho

2
R
3 months ago
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Owner of a vacuumNovice Member
asked in General discussion

Wheel fell of Dyson V11 - Help!

HiThe wheel fell my Dyson v11.  I was cleaning up after new years eve and in the morning I found its wheel in my bedroom. I looked at the vacuum and noticed it was missing it. I tried putting it on but no luck.It doesn't  seem broken so I am confused Please Help...

3
O
3 months ago
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pato_londresNovice Member
asked in General discussion

How can I find accessories which are compatible with my Dyson cordless stick vacuum cleaner?

Which Dyson models is the soft dusting brush and flexible hose compatible with? Ideally we want to use with a cordless stick vacuum  https://www.dyson.co.uk/support/journey/tools/912697-01 (Moderation edit - title updated)

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P
3 months ago
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amanda.coniglioNew Member
asked in General discussion

Gen5 Detect Outsize Absolute USA to UK

Hello, Will the Gen5 Detect Outsize Absolute purchased in the USA work in the UK? Is it dual voltage and frequency?thanks! 

1
Jack
Dyson Community Manager
3 months ago
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amanda.coniglioNew Member
asked in General discussion

Cordless Gen5 Detect - Prussian Blue/Copper - UK

When will Cordless Gen5 Detect be back in stock in Prussian Blue/Copper in the UK? will they ever release the outsize version? 

1
Jack
Dyson Community Manager
3 months ago
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raca414Novice Member
posted in General discussion

The V11 is Missing this Charging Option

While the V11 may include a charging dock, this design assumes that a wall outlet will always be wherever the dock is mounted.  In my situation, an empty battery case is needed so that the vac can still be mounted in the dock while the battery is charged somewhere else.  Please make empty battery cases available for a fraction of the price of refurbished batteries.  This would really be helpful.

4
R
3 months ago
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JmmNovice Member
asked in General discussion

Dyson Submarine - Anyone know the UK release date?

Does anyone know or have any details on the UK release date for the new Submarine wet roller head or the Dyson V15s, which should include the submarine head? This product is already accessible in China and is expected to launch in Australia on 6th July. (https://www.news.com.au/lifestyle/home/interiors/dyson-submarine-tech-giants-first-vacuum-with-wet-cleaning-feature/news-story/307536baecc677afd59f0965e42cb287?amp)

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Jack
Dyson Community Manager
3 months ago
T
ToolercRookie Member
asked in General discussion

vacuum sv16 and v11 - are they the same? need spare part

hibroke the main part of my sv16 and cant find a replacement except on ebay from the US.ive seen the v11 and the sv16 referred to together in forums but are they the same parts?Dyson Main Body / Cyclone Assy Nk | www.partmaster.co.uk  when i use @Charliebrown parts finder and search for the part i get this but it doesnt confirm if it it actually is the right part.NEW Genuine Dyson V11 SV16 Outsize Main Body Motor Cyclone Assembly 970424-01 | eBay thanks for any helpColin  

3
A
3 months ago
A
AmyjoamyjoNew Member
posted in General discussion

V10

What in the world is going on with Dyson customer support in the US? I do not have the time to spend over an hour on hold. May V10 is not even 8 months old and cuts out. I have been able to “chat” with a representative & they told me I needed a new filter. But of course it is on back order, going on 3 weeks now. I cannot get in touch with anyone, I have tried ALL the trouble shooting tips/tricks & videos. Dyson is NOT what it use to be. This is my 3rd machine and it will be my last purchase from this company that does not stand behind its product 

1
A
3 months ago
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v11OutsizeNovice Member
asked in General discussion

Has the Cordless v11 Outsize Been Discontinued?

I am trying to find a new brush and/or motorhead for my Dyson V11 Outsize vacuum and almost  everything is out of stock on the web site for this model.  I have called support and no one can tell me when it will be re-stocked and I feel like maybe this model is discontinued? I have only had it a little over two years and I love it but it is not picking much up and if these parts are no longer being made, I will need to look into getting another vacuum which is really disappointing. I hope there is good news for me in the Dyson Community 🙂 Thanks!

16
W
3 months ago
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dleemonRookie Member
posted in General discussion

Terrible phone and chat service, not the fault of the representatives?

We have a year-old V15 Detect.  We use it lightly and gently.  We just ordered our second head-unit replacement (first one had a gasket that was deteriorating, second one developed a faulty “clean the filter” sensor), and a new digital motorbar (one of the wheels fell off -- broken screw).  The wait times for voice contact are absurdly long (I just waited an hour and 11 minutes), and the persistently repeating recorded voice explaining how to service the filter, battery, etc. should be used to make political prisoners confess.   The chat service is not much better -- long wait until available, interminable “I’ll be back with you in 2 minutes” waits that are longer than two minutes, then “I can’t place the order for technical reasons, please recontact us another day” or “it’s out of stock and you will receive an email when it’s in stock” (which does not happen -- I have to recontact Dyson on my own), or order placed for the wrong part (after I gave them the part number and sent a photo)

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3 months ago
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RobbiePNew Member
asked in General discussion

Will the fluffy optic head for the Gen5detect work with the V15 submarine?

Hi I’d like to buy the fluffy optic head for my V15 submarine but on the Australian site the fluffy optic head accessory is only compatible with the Gen5detect. Does anyone know if it is in fact compatible with my vacuum.? If not… does anyone know the part number and availability anywhere of one that is. Hoping for the newer version without the switch. cheers  

2
O
3 months ago
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WillT8683Rookie Member
asked in General discussion

Dyson V10 cutting off

This is my second Dyson V10 in just 4 months. I had the same problem with both. Runs like normal then power cuts off after a few seconds. Filters are clean and there is no clogs. I was thinking I just had a faulty vacuum the first time around only to have the exact same problem again. I’ve seen countless post of people having this issue. Replace batteries and bodies only to have it happen again. I really like this vacuum because it does a great job when it runs. Is there a real fix before I just return this for another brand?

2
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3 months ago
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WayneNew Member
asked in General discussion

v12 Slim powerhead not working

Hi All, I have a v12 slim detect and the powered is not working. I have done all the troubleshooting that dyson suggested. Seems to be no power going to it.

1
A
3 months ago
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HakeemNovice Member
asked in General discussion

Buying a Hair Screw Tool for V12 Slim

I want to buy the hair screw tool for my V12 slim - coming off a V8, I know the accessories for that won’t fit the V12, but I don’t know if there’s a specific model for the V12 I have to buy. I had a look in Currys and tried fitting the display Screw tool on a V12 and it didn’t fit, but the Dyson website has it as one of the available tools.Is there a specific part number or model I need?Thanks

2
H
3 months ago
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