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General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

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GettyRookie Member

asked in General discussion

Is the Type A battery for a DC31 ok to use in a DC30?

I have a DC30 handheld and am struggling to find a replacement battery. I’ve found one on Amazon and it states in the headline for the product that it is a Type A battery compatible with DC30, DC31 etc but then doesn't mention the DC30 in the product description text.Would this work with the DC30?https://www.amazon.co.uk/Replacement-Battery-917083-01-Handheld-Cordless/dp/B0DFCJ9LJ9/ref=sr_1_21?crid=I98DRD2GAYGR&dib=eyJ2IjoiMSJ9.AQIwrKlBrDSr93eYLy2FGrn8UVajdaKQZogZyU_w9g3dQ8EmwJ7f1FfGutJY6_NCVJQzx3snPLRHbcO0GOQEAyPnWzglR3hUqNgbjjP02_PmWNe_SN_hKmDaSZr2LXGHHfsNZvlskLVZL7jxAEJixeCmHj4XHFRGc9_R-jgLZkRozHT-jAKDkrKvMqQA183ZTalOrB5Pg6SpJOCODuFzZnPv499_lC_6hP4osOyPbZc.Z2eWYFQnwDGzuuWG46csdMJ4IZMSaFaBVCx_NROAVgE&dib_tag=se&keywords=dc30%2Badapter%2Bbattery&qid=1727081511&sprefix=dc30%2Badapter%2Bbatter%2Caps%2C92&sr=8-21&th=1

424

1 month ago

jkan1119New Member

asked in General discussion

Are there alternative wands compatible with Dyson V15 Detect vacuum

The v15 detect absolute wand is not in stock. I don’t want to send back my whole machine. Is there any other wand I can use?!?!?

191

1 month ago

stefan.simaNew Member

asked in General discussion

Issue with Floor Attachment on Dyson Gen5

Hello, I am experiencing an issue with my Dyson Gen5. When I attach the floor tool while the device is running, it doesn't start working immediately. It only works if I turn the device off and then on again. Is this normal behavior, or could there be an issue with the attachment or the vacuum itself?

281

1 month ago

MaheshpatelNew Member

asked in General discussion

Is it possible to attach the low reach adaptor to a Gen 5 vacuum cleaner

Is it possible to attach the low reach adaptor to a Gen 5 vacuum cleaner[Moderation edit - title updated]

512

5 months ago

TGL86Rookie Member

asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

141713

1 month ago

ChrisperNew Member

posted in General discussion

Customer Service/Warranty

My Outsize wand again broke and since Dyson doesn’t have a replacement wand, they offered to replace it with the upgrade model. I was told that it would take 7 to 14 days for me to receive the new one after they receive the old one. I called after 5 days of them receiving the old one to see when the new one will be shipped. The representative told me she had no idea but I should receive it in the next 5 days. I told her that if it hasn’t been shipped, how will I receive it in 5 days. She said, that’s all I can tell you, so I asked for a manager. I got a supervisor and was told that it could take the warehouse up to 14 business days to process the old one. I told her it is unacceptable for it to take over a month to receive a new vacuum cleaner. I asked for a manager. This time Issacs, a manager, called me and said that they use to send out the replacement as soon as the old was received but they no longer do that. I have been a Dyson customer for over 20 years and this is the worst cus

290

1 month ago

Robcar123New Member

asked in General discussion

Very poor customer service

Called 15.9.24, asked to speak to a manger - still waiting. 2nd set of Dyson Corale straighteners. First set replaced as battery not holding charge, Replacement set same issue. One would think that for the cost of these items that would last longer than a year. Was told to use by connecting wire which in my opinion totally defeats the object of cordless straighteners. Biggest waste of money every definitely would not recommend.

1 month ago

mmmmmmNovice Member

asked in General discussion

V12 Detect Slim battery? will it ever be in stock? it's been over a YEAR!

i ordered a second battery for V12 Detect Slim back in FEBRUARY!!!!this is way too long to wait for a just a battery!Battery Part No. 965470-01 WHAT GIVES, DYSON?????

615

1 month ago

GehaneNew Member

asked in General discussion

Is it ok to leave my Dyson V8 vacuum charging all the time?

Should i put always my V8 Absolute on charging mode?[Moderation edit - title updated]

2451

1 month ago

SandraLRookie Member

asked in General discussion

Customer Service issue

Anyone else having issues with customer services not logging phone calls and sending out incorrect items despite detailed explanations on what is needed?

383

1 month ago

Kizmet3New Member

asked in General discussion

DYSON V 12 SLIM MULTIPLE BLOCKAGES ERROR

I ve had my dyson for 6 months didn't start using till February.. I've been cleaning filter as per instructions. I have not had any problems until today. I cleaned filter 5 days ago.. it air dyed for 4 days. I went to use it today and it came up with multiple blockages every where. I cleaned most parts with a tiny new paint brush. and rinsed the filter. the 5 days ago. I hadn't used it since then and didn't have a chance to use it any today. There were no blockages because I didn't get to vacuum any before it turned off. there was not a spec of debris in the bin which one error said it was blocked.How does your warranty work? I have proof of my purchase and have owned it less than a year. It's a shame because I really did enjoy using it.. I also purchased my unit directly From Dyson .Com USA I would appreciate your help. I live alone and dont have any big cleanups, this dyson cost a lot and should have not beeen having issues less than a year of usage. I knew I should

981

1 month ago

kt123New Member

asked in General discussion

Can I purchase a new adapter cuz of the voltage difference?

I bought the vacuum with a 110v but now I’m in the UK which mean I can’t use the device directly. Can I just purchase a UK charger with the 110v vacuum to solve this problem?

211

1 month ago

ragnorok57New Member

asked in General discussion

Customer Service is Abysmal, Help with Warranty

My wife and I have been Dyson customers for over 7 years. I have had my Dyson Cyclone V10 Absolute for about 1.5 years now and the vacuum is completely dying. I have to wash the filter every other week and yet the vacuum is constantly overheating and just cutting off with no warning light indications. Not to mention the constant clogging. It’s still under warranty and I thought this would be a simple process to file a claim and get my vacuum serviced or replaced. I bought a Dyson hearing such good things about their customer service. This is not the case.I have found it impossible to file a warranty claim. The website chat bot keeps me in a loop asking for my email address, there is no link to file a warranty claim directly, there is no customer support email address. I tried calling 3 times to no avail. When I file got an agent on the phone, they claimed that they could not hear me and hung up on me. What a sad state this company is in. In the past they have completely replaced my wif

811

1 month ago

Buzzy FareNew Member

asked in General discussion

Dect5 wall mount system

I just got a Dect5. The wall mount system comprises 2 parts: (a) 1 wall plate; and (b) the mount itself that clicks into the wall plate.The two pieces came with the wall plate already clicked into the mount. There is no discernible way to separate the two, so I can affix the plate to the wall, without risking breaking one of the two parts.The plastic is hard (and appears to be brittle), so force seems a really bad option.Help…

191

2 months ago

MeisterClarkNew Member

asked in General discussion

v15 battery issue.

Hi. My brand new v15 detect 4 days old on full charge, auto mode but can only run 21mins while the other photo from a youtube vid his v15 is 18mos old on auto mode and I think we have the same carpet but his vacuum can run 34mins. Any idea guys?

1151

2 months ago

danik56New Member

asked in General discussion

Dyson V10 will not charge

After a few weeks of discharge (not connected to charger) when connecting the charger all 3 blights are flashing and the battery will not charge even after 24 hours. the 3 lights keep blinking forever.Is the battery dead?

831

2 months ago

mmchuanjiaoNew Member

asked in General discussion

Dyson's customer service

Folks..I really need your helpI purchased a Dyson V12 over a year ago, but recently it has started malfunctioning, shutting off automatically each time I try to start it. I contacted Dyson, and they informed me that the issue is with the main body. They instructed me to ship it back in order to receive a new replacement.I waited over two weeks without a vacuum, and today it finally arrived—covered in dust and clearly heavily used. But that’s not even the worst part. When I tried to check the serial number for warranty information, the website said it couldn’t be found. Seriously, Dyson? Is this how you treat your customers, by sending out random returned products without proper verification?When I contacted them again, they told me to go through the same process and ship it back. But who knows what will happen this time? Will they claim it’s not an authentic product and refuse to send a replacement? What would you suggest I do?

471

2 months ago

RichaNew Member

asked in General discussion

water flow

Hi. Why is it that at times there is no water flow from clean to dirty water tank while using my Dyson wash ?

221

2 months ago

VnewlandNew Member

asked in General discussion

mrs

Not happy with the after service I’m getting from Dyson bought a hoover only 4 months later have a broken part to be told it’s out of stock 2 weeks now without hoover next step to send it back on 30th Sept ( another 2 weeks ) could take 7 days to get it back( another week) I’m sorry I don’t pay £100s for a hoover and expect this service 😖

2 months ago

Daniel71Rookie Member

asked in General discussion

Dyson has kept my Vacuum since 9th of August and not once updated me!! WTF IS GOING ON?!!!

Made a huge mistake in getting a Dyson from Dyson’s website and now am stuck without a vacuum cleaner for over a month since sending my Gen5 Detect for a small repair. Since last one month I have on numerous occasions have requested an update or a turn around time which their customer service refuse to give me. Is this even acceptable? Has Dyson really lost the plot and simply doesn’t care about their customers nor even acknowledge their issues? This will be my last ever purchase and I really hope this company soon is out of business the way they are treating their customers.

495

2 months ago

allywatsonNew Member

asked in General discussion

Multiple issues. First, registration. Second, speaking to anyone.

I received a cordless vacuum a month and a bit ago. Unfortunately I can't remember the exact date, but I have filled in my product registration 3 times now and it still hasn't gone through. That was well over a month ago and unfortunately the vacuum is faulty. The red foam insert that many have had an issue with, is also ripped for me and coming out. I've tried to put in as much as I can, but it keeps coming out again. It is from my understanding that this is a common fault and needs replacing, however I am unable to get in touch with anyone as the website makes it impossible to. I am also unable to register my vacuum for some reason too. How do I go about sending this back and being registered to do so?

150

2 months ago

Rock3tkid84Novice Member

asked in General discussion

How to initiate a return of a defective device?

Hello Everyone,2 month ago I bought a brand new Dyson gen5 outsize for a premium price at a retailer, after bringing the defective device back to the retailer i got told i have to engage with Dyson directly (different story).Trying doing so i always end up with a chat bot which doesn't understand the question “warranty?” there is not much of a customer service. Also i got lured into joining the Dyson page and the Dyson community and promised here i find the help i need. So far i didn't got any help and my Dyson still doesn't work.Also I‘m always guided to buy spare parts which i believe after 2 month of use of a brand new product i should not be in need of spare parts.Dyson products are awesome until the aren’t awesome anymore.

925

2 months ago

ChazinkpenRookie Member

asked in General discussion

Dyson V11 cutting out

I have a V11 (purchased last year). In the last couple of weeks when I use it, it cuts out and I have to repress the trigger multiple times until it works. Then it cuts out again. It will do this about 5 times after which it’s fine and works well.i have cleaned the filter, taken out the battery and wiped the battery points however it is still cutting out.Does anyone have any solutions for this problem?In appreciation, Charlie

1502

2 months ago

VerwikelnRookie Member

asked in General discussion

lost vacuum as yet unresolved

Hello,Our V11 was collected for repair on August 2nd 2024, apparently it has been lost, I have repeatedly called your help team and always promised action or a reply in 24-48 hours. As yet nothing is being done about this. As a disabled customer I find it very difficult to deal with an organisation where complaints are not dealt with and managers are non existent. I need to know what you are going to do about this and would like a response asap. I have contacted watchdog and the mail on line to tell my story, surely as an organisation you should make reasonable adjustment for the blind and support them through such issues.thank youAnne

303

2 months ago

Ivan7030New Member

asked in General discussion

I wanna confirm something

Can someone please confirm to me that when mopping with the Dyson v15 submarine the percentage that shows the screen is the battery life? I saw someone who said that it was the percentage of water but it doesn’t make any sense since the water tank can be completed fill and the percentage would be different. Thank you very much.

331

2 months ago

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