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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 535 Posts
  • 1,504 Replies

535 Posts

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amanda.coniglioNew Member
asked in General discussion

Gen5 Detect Outsize Absolute USA to UK

Hello, Will the Gen5 Detect Outsize Absolute purchased in the USA work in the UK? Is it dual voltage and frequency?thanks! 

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Jack
Dyson Community Manager
3 months ago
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amanda.coniglioNew Member
asked in General discussion

Cordless Gen5 Detect - Prussian Blue/Copper - UK

When will Cordless Gen5 Detect be back in stock in Prussian Blue/Copper in the UK? will they ever release the outsize version? 

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Jack
Dyson Community Manager
3 months ago
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raca414Novice Member
posted in General discussion

The V11 is Missing this Charging Option

While the V11 may include a charging dock, this design assumes that a wall outlet will always be wherever the dock is mounted.  In my situation, an empty battery case is needed so that the vac can still be mounted in the dock while the battery is charged somewhere else.  Please make empty battery cases available for a fraction of the price of refurbished batteries.  This would really be helpful.

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3 months ago
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JmmNovice Member
asked in General discussion

Dyson Submarine - Anyone know the UK release date?

Does anyone know or have any details on the UK release date for the new Submarine wet roller head or the Dyson V15s, which should include the submarine head? This product is already accessible in China and is expected to launch in Australia on 6th July. (https://www.news.com.au/lifestyle/home/interiors/dyson-submarine-tech-giants-first-vacuum-with-wet-cleaning-feature/news-story/307536baecc677afd59f0965e42cb287?amp)

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Jack
Dyson Community Manager
3 months ago
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ToolercRookie Member
asked in General discussion

vacuum sv16 and v11 - are they the same? need spare part

hibroke the main part of my sv16 and cant find a replacement except on ebay from the US.ive seen the v11 and the sv16 referred to together in forums but are they the same parts?Dyson Main Body / Cyclone Assy Nk | www.partmaster.co.uk  when i use @Charliebrown parts finder and search for the part i get this but it doesnt confirm if it it actually is the right part.NEW Genuine Dyson V11 SV16 Outsize Main Body Motor Cyclone Assembly 970424-01 | eBay thanks for any helpColin  

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3 months ago
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AmyjoamyjoNew Member
posted in General discussion

V10

What in the world is going on with Dyson customer support in the US? I do not have the time to spend over an hour on hold. May V10 is not even 8 months old and cuts out. I have been able to “chat” with a representative & they told me I needed a new filter. But of course it is on back order, going on 3 weeks now. I cannot get in touch with anyone, I have tried ALL the trouble shooting tips/tricks & videos. Dyson is NOT what it use to be. This is my 3rd machine and it will be my last purchase from this company that does not stand behind its product 

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3 months ago
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v11OutsizeNovice Member
asked in General discussion

Has the Cordless v11 Outsize Been Discontinued?

I am trying to find a new brush and/or motorhead for my Dyson V11 Outsize vacuum and almost  everything is out of stock on the web site for this model.  I have called support and no one can tell me when it will be re-stocked and I feel like maybe this model is discontinued? I have only had it a little over two years and I love it but it is not picking much up and if these parts are no longer being made, I will need to look into getting another vacuum which is really disappointing. I hope there is good news for me in the Dyson Community 🙂 Thanks!

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W
4 months ago
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dleemonRookie Member
posted in General discussion

Terrible phone and chat service, not the fault of the representatives?

We have a year-old V15 Detect.  We use it lightly and gently.  We just ordered our second head-unit replacement (first one had a gasket that was deteriorating, second one developed a faulty “clean the filter” sensor), and a new digital motorbar (one of the wheels fell off -- broken screw).  The wait times for voice contact are absurdly long (I just waited an hour and 11 minutes), and the persistently repeating recorded voice explaining how to service the filter, battery, etc. should be used to make political prisoners confess.   The chat service is not much better -- long wait until available, interminable “I’ll be back with you in 2 minutes” waits that are longer than two minutes, then “I can’t place the order for technical reasons, please recontact us another day” or “it’s out of stock and you will receive an email when it’s in stock” (which does not happen -- I have to recontact Dyson on my own), or order placed for the wrong part (after I gave them the part number and sent a photo)

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4 months ago
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RobbiePNew Member
asked in General discussion

Will the fluffy optic head for the Gen5detect work with the V15 submarine?

Hi I’d like to buy the fluffy optic head for my V15 submarine but on the Australian site the fluffy optic head accessory is only compatible with the Gen5detect. Does anyone know if it is in fact compatible with my vacuum.? If not… does anyone know the part number and availability anywhere of one that is. Hoping for the newer version without the switch. cheers  

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4 months ago
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WillT8683Rookie Member
asked in General discussion

Dyson V10 cutting off

This is my second Dyson V10 in just 4 months. I had the same problem with both. Runs like normal then power cuts off after a few seconds. Filters are clean and there is no clogs. I was thinking I just had a faulty vacuum the first time around only to have the exact same problem again. I’ve seen countless post of people having this issue. Replace batteries and bodies only to have it happen again. I really like this vacuum because it does a great job when it runs. Is there a real fix before I just return this for another brand?

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4 months ago
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WayneNew Member
asked in General discussion

v12 Slim powerhead not working

Hi All, I have a v12 slim detect and the powered is not working. I have done all the troubleshooting that dyson suggested. Seems to be no power going to it.

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4 months ago
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HakeemNovice Member
asked in General discussion

Buying a Hair Screw Tool for V12 Slim

I want to buy the hair screw tool for my V12 slim - coming off a V8, I know the accessories for that won’t fit the V12, but I don’t know if there’s a specific model for the V12 I have to buy. I had a look in Currys and tried fitting the display Screw tool on a V12 and it didn’t fit, but the Dyson website has it as one of the available tools.Is there a specific part number or model I need?Thanks

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4 months ago
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Stephen1964Novice Member
asked in General discussion

Dyson V8 won’t charge.

Dyson V8 won’t charge or work. Have replaced both battery and now the motor as advised by Dyson customer support. Machine still not working.  Before I spend more money on this, is there a place I can take it and try a different charger?Don’t want to a new charger and it still doesn’t work!

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4 months ago
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BadTroutNew Member
posted in General discussion

Worst Refund experience ever

Dyson has the WORST return policy in the world.. I am surprised this company can remain in business.   First I accidently ordered Two $1100 vacuums by mistake, a duplicate order.  I imemdiately contacted customer service, where they said its too late to stop the order.  I was like, I did it 30 seconds ago, they said just return the second one when you get it, its easier.  Unreal, they were willling to pay shipping TWICE on a product that was acidently ordered.I promptly sent the item back for return, 20 days ater they received it, still no refund!!!I call customer service, where the person was very friendly, and they say, thanks for your call, we will put in a request to release the funds back to you. WHAT??? I have to call to have you send me my money back.. this is just ridiculous…Dyson should be ashemed of themselves.. Its almost like they keep our money to boost their sale snumbers and metrics.. unreal…  I will be finding another vacuum provider…. With service like this, they will

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4 months ago
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tinbilly999Novice Member
posted in General discussion

Cordless vacuum backpack conversion harness for easier dusting

Hi, Attaching (by way of strapping or clipping) my new Gen5 Detect potentially into a backpack harness, coupled with say a detail cleaning kit (extension hose and soft dusting brush) ….. I want to use this for potentially dusting anywhere and everywhere around the house. This would be a lot easier holding just a hose end with a free hand to hold and move small articles out of way as well as potentially dusting said articles. Anybody else had thoughts along these lines or come up with a solution?Would the extension hose (listed as 0.61cm in length) be long enough for such a purpose?I think expanding or improving the functionality of these quality cordless vacuum cleaners into household dusters is potentially a huge market … I know I want to find a way to use mine for this domestic purpose to simplify house cleaning.

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4 months ago
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AlindatoRookie Member
asked in General discussion

Anyone have this issue, stress fracture on the handle?

Although is out of warranty this is an expensive machine to be cracking in this way.  Anyone else experiencing this?  Thank you, mary

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4 months ago
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IBeNew Member
asked in General discussion

Dyson Gen5 actual running time

Hello everyone,  I just purchased a dyson gen5 detect and the screen displays 13:48 minutes running time under boost mode 57 minutes under ECO ,  and 36 minutes under Auto, while the advertising saying up to 70 minutes. Can someone help me understand ? Do I  need to return it? Thanks. 

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4 months ago
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Barry01New Member
asked in General discussion

V12 Detect - Filter keeps blocking

We have a V12 detect. At first it ran fine, then the machine said to wash the filter. We did this and all was well, but before too long it needed washing again. We now have two filters, both Dyson,  but we barely vacuum the house before it needs washing again. It is getting ridiculous.We are doing nothing different and the house never gets that dusty. Why does the interval between cleaning the filter get shorter and shorter

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4 months ago
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EmmaimmelNew Member
asked in General discussion

i am missing this piece. anybody know if i can get a new one. vacumm will not wokr unless i have this part.

 

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4 months ago
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FrostyFlakesRookie Member
asked in General discussion

Received Vacuum With Missing Part

I recently purchased the Dyson v15 Detect through Walmart, only to discover upon receipt that it was shipped and sold by Dyson through Walmart.Regrettably, the package arrived with a crucial component missing – the battery. Despite raising this concern with Walmart, they directed me to contact Dyson, as they are the designated seller and shipper.My attempts to initiate a return were thwarted by the Walmart reps because of the missing part, and the product itself seemed to exhibit signs of prior use, evident in the dustiness within the dust bin. I am now faced with a dilemma: I am eager to resolve this matter by either returning the product or obtaining the missing battery. At this juncture, my primary concern is prompt resolution.However, my endeavors to reach Dyson’s customer support have proven futile. Phone calls are met with extended wait times, and attempts to engage through social media channels have gone unanswered. Furthermore, emails directed to Dyson’s customer support have n

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4 months ago
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paulrh1999Rookie Member
asked in General discussion

Dyson In-car Charger

I purchased an original Dyson in-car charger for my V11 Absolute vacuum cleaner however it was not compatible (both the plug size and output voltage were incorrect).  This was despite the Dyson website indicating the V11 Absolute was compatible.The Dyson website does not specify the model number of the one and only in-car charger that appears on the UK website nor its output voltage.Does Dyson make an in-car charger with output 30.45 volts DC?Thanks.

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4 months ago
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NesspackNew Member
posted in General discussion

Annoyed new V15 owner

I purchased this unit directly from Dyson a few months back and after working away, I have just returned home and started using it. What a nightmare! The laser head stopped working after a quick hard floor vacuum (it s quick because the only way I could get the machine to collect particles was to run it on boost - the battery died after 20 mins).The anti tangle carpet brush does not rotate so I have tennis elbow from pushing it along my low pile carpet.Then I attempted to disconnect the wand from the barrel to empty it.... Either I am losing my mind or something is very wrong with the detaching system. I had to lay the thing down and use both hands to lever it off.I have it another go the next day and was equally annoyed with my $1000 purchase. It just does not pick up minor particles without being on boost which means I can only vacuum one room at a time between charges. Even then the smallest piece of paper on a carpet takes three passes to pick it up on full power. That's crazy!!!I

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4 months ago
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SimmoRookie Member
asked in General discussion

V15 new battery long charge time?

Our Dyson v15 appeared to have a battery issue (would not charge at all), so contacted Dyson and they arranged a repair.Received it back yesterday. Plus had an email that stated :Engineer notes: Problem: Pick up issues Cause: Battery damaged Action: Parts replaced and tested **Please fully charge before use**I put it on to charge yesterday afternoon. It has now been well over 24hrs and the battery charge percentage indicator has only got to 75%Is this normal?Seems a very long time!It is going up, which I guess is a good thing - but I fear this is an indication something is still amis... 

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4 months ago
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MoonwrapRookie Member
posted in General discussion

Hair Screw tool velvet strip coming off after 1 hour of use

Does anyone know the correct glue that Dyson use to glue the velvet strip on? On my brand new hair screw tool it half hanging off after about 1 hour of use. Dyson customer support are unable to tell me the type of glue and suggest returning it.  But I can see online this is a common issue with this attachment and I don't want to get into a cycle of replacing it one after the other... 

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4 months ago
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dsanchez4190New Member
asked in General discussion

Recieved my NEW Dyson V15 detect but packaging and vacuum seem used - Any suggestions?

I just purchased my Dyson V15 detect vacuum 3 days ago today is 09/8/23 Just received it today. I opened package and all of the attachments and vacuum seem dirty, or used. It was delivers in a cardboard box not in the “normal packaging” the top of the vacuum seem scratched. I’m very upset…..  I took a video when I was unboxing. What should I do ? 

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4 months ago
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