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General discussion

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wavydiesonNovice Member

asked in General discussion

When will V10 replacement batteries be in stock

When will V10 replacement batteries be in stock??That says it all !I just want a working unit. If Dyson has a supply problem, please let us know and avail us of an alternative.Regards,David

5 months ago

mattdRookie Member

asked in General discussion

animal v10 collecting

I booked a return for a out of warranty repair , the payment link came through , paid £99 to cover a battery and body replacement No details sent to how the collection works were sent , it was meant to be 24 hourswaited 3 days went back on the chat again as impossible to get through via phone , they sent a link instantly with collection date , which was 8 days wait .Waited until the 11th , all day appointment , no one came , no contact ,checked the security camera , on one on it so not missed them.Cant speak to anyone again , haven't had time to go onto the chat session Feel like giving up to be honest , only 1 good thing is I don't think they have taken the £99 , will have to double check the bank online

5 months ago

danceymarkNew Member

asked in General discussion

V7 Replacement Battery - 21.6v / 2000ah / 44w.

I need to replace the battery on my V7. the current battery details are 21.6v / 2000ah / 44w. Replacement batteries are either 4000ah or 4600ah Except on Dyson’s own site where they only give details of the 21.6 voltage. Will my vacuum and charger work with these larger amp hour versions?

5 months ago

AK1COOPERNew Member

asked in General discussion

How to troubleshoot an issue with Dyson Cyclone V10 vacuum's powered attachments not working

Hi. All of a sudden the powered attachments for my V10 have all stopped working. The vacuum works when using the non powered attachments absolutely fine. If I attach the wand though and then a non powered attachment it stops working again. When I attach a powered item it does one pulse of power for less than a second. I think there may be an issue with the connector in the vacuum head. Has anyone else had this issue.

5 months ago

mickandlesleymNew Member

asked in General discussion

wand/shaft V11 absolute

Hi, I have the V11 absolute. The blue shaft has come apart at the top where it goes into the lid of the bin. Where the red button is. The grey piece is now hanging by the wires. Is this common ? The machine is only just 2 years old. Never ever had this issue with the cheap vacuums.

5 months ago

JS2004Rookie Member

asked in General discussion

Dyson V15 Detect Absolute - Filter options

Hi, I recently bought the V15 detect absolute - but was looking at replacement filters as I intend to wash them regularly and want a spare. On the parts selector I see two types:My machine has the purple one - but is the blue one compatible with my machine? Cheers

5 months ago

JuliusRookie Member

asked in General discussion

V7 Stops after 10 seconds on max power

I have had the V7 for a little over 2 years. Over the last 6 months, maybe longer, the max power works for just a few seconds before it shuts off. Looking at various forums on the net, this is an extremely common problem. I have read all the usual answers supplied by Dyson on here but really what they need to do is fess up there's a huge issue here. All this “it’s not charging etc”. So, after 10 seconds the V7 dies, plug it back onto the power for just a second and hey presto, it works on minimum power again for enough time to vacuum the entire house. Come on Dyson, admit there is a technical fault!!

5 months ago

The1andyjNew Member

asked in General discussion

Black Friday Offers

Hi there! i recently bought (18/10/23) a V15 which has just decreased in price for Black Friday. Will I have to send this back and re order to get the cheaper price or will Dyson refund the applicable decrease? I’ve been calling customer services but keepgetting called away with work 🙄Anyone been in this position before?

5 months ago

Nigel1976Novice Member

asked in General discussion

V12 filter options

I am looking for clarification of the filter options on the V12.There are three variants: yellow, gold and prussian blue. In an earlier post Jack wrote: “The machines themselves are identical aside from the colour, the level of filtration offered, and the additional accessories they come with. ……. HEPA filtration is included on two of the three machines available - the Gold/Gold variant, and the Prussian blue/Copper variant. The Yellow/Nickel variant traps 99.99% of microscopic particles and allergens as small as 0.3 microns.”However on the Dyson website there is this information in the sections headed Specifications which seems to be at variance with this.Yellow: Filtration - Advanced FiltrationGold: Filtration - Whole-machine HEPAPrussian blue: Filtration - Advanced FiltrationI also note that the gold variant has less suction power and is heavier than the other two colours. Is this a consequence of HEPA filtration?

5 months ago

PamirRookie Member

asked in General discussion

Dyson V10 Boing Sound Not working

Grateful for any help/suggestions as I need a clean house again! We had out Dyson V10 for just under 2 years. It suddenly stopped working and now making boing/boing sounds only when pushing the trigger. We clean it fully, changed filter and can’t see any blockages. Has anyone else had the same issue. Unfortunately, it only had a one year warranty. Thank you so much!

6 months ago

JohnhNew Member

asked in General discussion

v8 brush bar noisy

v8 brush bar noisy.Take brush bar head off and the machine is very quiet when on.Put the brush bar head on and the machine becomes very noisy

6 months ago

sthetfordRookie Member

asked in General discussion

V8 handheld pulsing with clean filters when on MAX - Ideas?

Had this V8 for just over a year, well maintained and now all of sudden it’s pulsing on Max. Filters have been washed and cleaned and even the main cyclone cylinder. Works when the filters are removed, but not the front one when inserted. Does anyone know why this might be - wait times of an hour on customer service line are impossible and not what i expect for such an expensive (and new) item so they can’t help. Feels like the newer ones don’t last as long as the old ones (which was fine for 4 years). Any thoughts or help gratefully received.

6 months ago

Nigel1976Novice Member

asked in General discussion

FyliseRookie Member

asked in General discussion

Dyson v15 Submarine - Online Registration Problem

Hello everyone! Why can't I register my new dyson v15s vacuum cleaner?(Moderation Edit - Sensitive Data Removed)

6 months ago

LeahB84New Member

asked in General discussion

v15 detect assembly (Built-in dusting and cervice tool)

I bought this a month ago and decided to finally take it out of the box. Typically I destroyed the box or it would be going back as it’s caused so much frustration. I cannot assemble the thing. I’ve watched all the videos however the main wand in my box looks totally different to that in the videos even on the Dyson site and doesn’t attach to anything. I feel like I’ve wasted all this money on something fit for the bin and the support line just cuts off without ringing. I’m just so upset and wish I’d stuck to my shark now. Can anyone here help please? It’s this plastic bit on the wand that won’t attach to anything nor does it feel like it comes off

6 months ago

CordlessVacuumGuideNovice Member

posted in General discussion

A Detailed Dyson Gen5 Detect Review on YouTube

Hello Dyson fam, just published a video about the Dyson Gen5 Detect on YouTube » Comments, and questions are welcome

6 months ago

redjetNovice Member

asked in General discussion

Cordless - Main part broken in under a year. Is this usual?

6 months ago

Rachael777New Member

asked in General discussion

Unhappy Dyson V7 user - 1-Year into warranty and I have issues

Less than one year old (purchased 26/12/2022) V7 that initially worked fine until the last few months. It is fully charged but when running Max power it lasts around 30 seconds (or less) then cuts out. I put it back on the charger for 2 seconds, indications are it is still charged as it only has the one blue light flashing out of the 3. Take it off the charger. Begin using it again in Max power and it cuts out again. Filters are clean, machine is empty, it is not the charger. I have completed all the recommended troubleshooting on the Dyson website.Took it back to Bing Lee (where I purchased the unit from less than a year ago) they laughed at me and told me to contact Dyson directly to get it sorted out myself.I am very confident this machine is faulty. I'm thinking Fair Trading NSW needs to be advised of both these organisations. What is happening to customer service?This is my second V7, the first lasted several years. I'm very disappointed and trying to get in touch with Dyson throu

6 months ago

alphaNovice Member

asked in General discussion

Is there a standby / auto off for the v15 Dyson?

For the V15 Dyson, is there a way to turn this off? It seems like this is always on, and when you press the button it starts up. But is there a way turn this off? I notice the battery slowly gets drained over time because of this.

6 months ago

zack100znRookie Member

asked in General discussion

V10 Speed Selector Switch - Software vs hardware?

I changed the trigger on the V10 and assembled the vacuum correctly but now the speed selector(1,2 & max) seems to be inverted such that max only gives low speed (1) and low speed gives max. I took it apart again to double check and can't find anything noticeable as the pcb board can only go 1 way and the connector can only go one way. I'm stumped. Just wanted to check if anyone had a similar issue and has a fix. The vacuum works fine.

6 months ago

vivmorleyRookie Member

asked in General discussion

Dyson cyclone V11 animal - wand catch clip stuck

Hi. The red catch clip on the wand of the Dyson popped off, i put it back in but incorrectly. Is there an easy way to get the clip out? We can’t detach the wand from the cylinder

6 months ago

mikecotNew Member

posted in General discussion

Dyson V12 Size Feedback - Price consideration and effectiveness

After having several of the Dyson vacuums, bought the V12. VERY disappointed.This unit does not work at any level.The collection area is SO SMALL you can not do more than about an 6 X 10 ft room without emptying, especially if there is pet hair around.The head keeps stopping if you use on anything but hard wood floors.VERY difficult to remove the wand from the head for cleaning, or remove any of the heads at the end of the wand. NOT WORTH THE nearly $700

6 months ago

samJCRookie Member

asked in General discussion

The brush bar on my V11 does not spin on any head - Fix welcome!

The electrical contact points are clean and there are no blockages.

6 months ago

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