Hello, I am experiencing an issue with my Dyson Gen5. When I attach the floor tool while the device is running, it doesn't start working immediately. It only works if I turn the device off and then on again. Is this normal behavior, or could there be an issue with the attachment or the vacuum itself?
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Hi
Welcome to the Dyson Community, and thanks for your question!
To confirm, what you’ve described is completely normal behavior from your Dyson Gen5detect
vacuum - you’ll need to restart your machine to engage the brush bar motor.
Reassuringly, it sounds as if your machine is working exactly as we’d expect it to.
Hope this helps!
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