On October 5 I ordered a Dyson Gen5detect Absolute directly from Dyson’s website.  The item was never delivered to my residence and the tracking number identified that this item as being processed at the local UPS facility.  I called the resolution number 866-693-9766 on October 11 where they recognized the problem and issued a return to Dyson request of UPS.  A call on October 12 generated the same response with a note that Dyson would have to show receipt of the vac from UPS before my money was refunded.  My expressed concern was that this item was stolen somewhere in the supply chain and this was not going to happen.  I asked for a record number of my case and it was 41843560.  I was assured that my case was being reviewed by the Resolution Team.  A call on October 21 has continued the very same discussion about waiting.  When challenged that this item likely will never show up at the Dyson return facility all the Customer Service team can do is go back to the Resolution Team and I listen to that irritating music while on hold with the same “vanilla” answer.  Now I called on October 28 with exactly the same response from your Customer Service people going back and forth with the resolution Team.  Meanwhile you have my $800 from American Express and you will not issue me my refund for an item I never had delivered to my residence.  Please somebody help me!!!