lost vacuum as yet unresolved | Dyson Community
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Hello,

Our V11 was collected for repair on August 2nd 2024, apparently it has been lost, I have repeatedly called your help team and always promised action or a reply in 24-48 hours. As yet nothing is being done about this. As a disabled customer I find it very difficult to deal with an organisation where complaints are not dealt with and managers are non existent. I need to know what you are going to do about this and would like a response asap. I have contacted watchdog and the mail on line to tell my story, surely as an organisation you should make reasonable adjustment for the blind and support them through such issues.

thank you

Anne

Hi @Verwikeln,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.

Hi @Verwikeln,

I understand our UK Dyson Customer Care team have now been in touch to resolve this situation for you?

Our apologies once again that this didn’t go as smoothly as it should have done.

You’re welcome to reach out to us at the Dyson Community if you need further advice or support at any point!

Thank you so much Jack, the issue has been resolved and w have already received a replacement vacuum

 

thank you

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