Hi @alexz,

Welcome to the Dyson Community!

Sorry to hear you’re having difficulty with your machine, but this should be something we can help resolve. To help us figure out the cause, please can you let us know:

• Which model of Dyson vacuum do you own? You’re welcome to share a pic if you’re not sure!
• Does your machine pulse rapidly on and off before it shuts off, or does it shut off immediately?

We’ll look forward to hearing from you!

Hi Jack! I believe its a v11. Looks exactly like this one. The machine on the first two modes run for 1 second and shuts off instantly. I need to let go of the button and press a few more times (no response at all the machine doesn’t run) until maybe 5 seconds later and the same thing happens. The strongest mode however works perfectly fine. 

The odd thing was that this only happened to the first mode. And then two months later both the first and second mode began having this issue. Thanks.

Hi @alexz,

Thanks for coming back with this additional information!

This does sound like an unusual issue - to help determine if the problem lies with the battery pack or the main body assembly, we’d need our experts to run you through some additional troubleshooting checks when  you have your machine fully charged and easily to hand. 

If a repair or a replacement part is needed, they’ll be best placed to confirm your options and get this scheduled for you.

To get in touch, please visit Dyson.com and click Support for the correct contact details for your region.

We'll look forward to speaking with you!