I have not received a refund of my order reference 1506167657. The item - vacuum cleaner head was returned because I bought the wrong replacement, was delivered back to Dyson via Parcelforce (return label provided by Dyson) on 28 November 2024 and the tracking reference TA2741265 shows this. I have spoken to at least 5 customer service agent and was provided a case reference 43765890. I keep getting told that my refund will be received in the next 5-7 working days but no refund to date. I’m getting a bit frustrated to honest. I asked the customer service agent today for a manager’s name to escalate the issue and they told me they cannot provide that to me. Can someone help me with this. Can’t believe I’m having this much hassle for a refund from a big and well known brand.