I have had the g1 one month and am happy with it. However a couple times I have found that even though the floor is wet and cleaned there is no water being collected in the dirty tank. It happened today even though I had used the mop normally , I left it for a few minutes and went back to it. No water was collected. Then I did a self clean and no water was collected at all during the self clean. I put water on the floor, mopped it and then it worked fine. I did the self cleaning again and it worked. Is this normal? Did I do something wrong or is it the machine? Thanks
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Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson WashG1
wet floor cleaner fully charged and easily to hand. If a replacement or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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