Stay away from Dyson it is a total scam! I purchased 2 vacuum cleaners thinking that I’d compare them and return one of them. Not with Dyson, you cannot return that easy. They said that my purchase doesn’t match with my account details. 2 months later and I’m still 700 pounds down with a hoover I don’t need. I had to raise a claim with my bank. What a disgrace!
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Hi
Thanks for letting us know about this - this definitely isn’t the purchase experience we’d want you to have.
I’ll look forward to hearing back from you with the details I’ve requested.
Hi Jack,
I appreciate the prompt response!
As I stated in my reply to you, I already provided the requested detail to your customer support team. I did so 3 times and still no result, I am back to square one every time.
I offered to forward my communication with Dyson support team on email, however this is not convenient to you. All I get is being sent ‘around the houses’.
I understand Dyson made a business decision to outsource their customer support, however you didn’t just outsource, you washed your hands off your customers altogether. You have a fantastic product, but I will never buy it again! Worst merchant I have ever dealt with!
STAY AWAY!
Hi
I’m sorry you feel that way. As I explained, we don't have an email address I can provide, but I had offered to support you directly. Unfortunately as you’ve declined to provide the details I’d need to do this, there’s nothing further I can do on this occasion.
However I’ll be happy to pass your feedback along to the right teams, and I can only apologise again if we’ve let you down.
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