Unable to submit claim via UPS for missing accessories for Gen5detect | Dyson Community
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Attention: Customer Support

Waited the 5-7 business days to see if accessories would arrive. They did not.
Contacted support via phone call today.

Was instructed to create a claim on UPS to initiate another shipment.

Sender (Dyson) has restricted claims.

 

What do I do next?

Hi @pchew,

Thanks for getting in touch to let us know about this. For support, you'll need to talk directly to our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order status requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!