I have a Dyson V11 animal cordless and it says that the airway is blocked even though it isnt. I have cleaned the machine, checked for blockages and changed the filter. What else can i try?
Best answer by Jack
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Userlevel 6
+7
Hi
Welcome to the Dyson Community!
It sounds like you’ve already tried the initial troubleshooting checks we’d normally recommend. Generally, checking for and removing any blockages from the floor tool, wand or bin inlet, and thoroughly washing and air drying the filter, should resolve this issue:
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11 Animal™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.
We'll look forward to speaking with you!
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