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Jack
Dyson Community Manager
3 years ago
Solved

V11 intermittent power at startup

B

I have a 9 month old V11. The power shuts off after 3-5 seconds several times but then eventually stabilizes and stays powered on while the trigger is pressed. When I first noticed this about a week ago it would shut down once but now it shuts down several times before working normally.  

  • There are no error messages displayed on the screen.
  • The unit is fully charged
  • All filters are cleaned and the dirt receptacle is empty
  • The symptom appears even when I disconnect all attachments from the main unit
  • The symptom appears under all power settings (Med,Eco, Boost)

Any suggestions? There is no service center anywhere near me so I am hoping someone can recommend an easy fix. Thanks! 

Best answer by Jack

Hi ​@Blu3M0unt41n,

Welcome to the Dyson Community! 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!
 

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3 replies

Z
  • zander75
  • New Member
  • 1 reply
  • July 14, 2024

I have the exactly the same thing. This happened a while back and Dyson just sent me a new head, no questions. It was only a few months old! Now the same thing has started happening again. Have checked filter etc etc. It’s the EXACT same issue again, and now i see a lot of people seem to have this issue. Is there a defect in this product? 

B
1 person likes this
  • B
    Blu3M0unt41n
P
  • Peeler
  • New Member
  • 1 reply
  • July 25, 2024

Like zander75 I have an exact same problem The machine has been meticulously maintained and yet this problem persists. I doubt I will buy another Dyson if this one ends up at the recycling centre!! I think this is a product fault and Dyson are in hiding.

Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Jack
  • Dyson Community Manager
  • 2044 replies
  • Answer
  • February 5, 2025

Hi ​@Blu3M0unt41n,

Welcome to the Dyson Community! 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!
 

Jack - Dyson Community Manager
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