V11 not working | Dyson Community
Skip to main content

Hey there..

it’s fully charged..

When I press it on it works for about a second and stops..

The battery was screwed off and back on..it was cleaned and hasn’t worked since??


Thanks 🙏 

Any suggestions??

Hi @Deborahs,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™️ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!