My V12 Detect Slim in Nickel has an issue where I press the power button and the unit functions normally for about 5 seconds, then without powering down, the motor just stops. The unit remains on though. I can repeat this process for about 4 or 5 times and it functions fine. It’s very annoying and it’s an issue with the main board of the unit, something in the start up sequence. It’s a manufacturing flaw.
- Happens all the time when using the unit. Fully charged, half charge, doesn’t matter.
- It used only happen with 1 false start. Now it’s up to 5 or 6 false starts before it functions as expected.
- There are no error codes on screen. Again, unit will function normally after a time of false starts. It has to be a capacitor issue on the mainboard, some voltage is wrong in the start up sequence it cuts power to the motors.
- There is no solution the customer and do to fix to the issue. Replacement of the body is the only solution and its a known issue to Dyson customer service.
#4 is why there are no replacement bodies available on their parts section of the Dyson website for out of warranty devices.
Customer Service said they don’t have warranty replacements in stock but I could send mine back and await fulfillment. You can read how well that goes here for others. You’ll wait a couple weeks and a couple more, and be without a vacuum the whole time. It’s really unfortunate how Dyson is handling the flaws on this model.
