V12 Detect Slim Vaccum start and stop several times | Dyson Community
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I am experiencing an issue with my V12 Detect Slim vaccum (purchased 04/12/2024). When I press the power button, the unit functions normally for about 2-3 seconds, then the motor stops without powering down. The unit remains on.  I need to repeat this process several times before it functions correctly. This issue occurs even the vaccum itself has full battery charge level.

I cleared the filter and the dustbin, and there are no error messages displayed on the screen. Could anyone advise?  Thanks

Hi ​@Ddyw003,

Welcome to the Dyson Community!

This sounds like an unusual issue, and it’s not something we can troubleshoot via the Dyson Community forum.

To help pinpoint the cause, our customer care experts will need to guide you through additional troubleshooting checks when you have your Dyson available. They will then discuss repair or replacement options if necessary.

Visit Dyson.com and click "Support" to reach the right Customer Care team for your region.

Feel free to reach out to us in the Dyson community if you need any further advice or support.

We look forward to speaking with you!

Hi Jaswinder,

 

Thanks for your reply. I shall contact with Dyson Customer Care in this case.  In fact, this seems to be one of the common issues that other customers had with their V12 vaccum when I did bit more searching through the internet.  I still have 7 months guarantee with my vaccum and hope that they can provide a solution.  I expected the product to have better quality especially paying nearly £430 which only last for slightly more than a year (sorry I had a typo in my previous message which I bought it on 04/12/2023 instead of year 2024).

 

Cheers,

Davy 

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