I bought my Dyson v12 detect slim a little over a year ago and it was fine until today when I tried to use it. For some reason it won’t turn on at all even after an hour of charging. It stays absolutely dead with no lights either. It hasn’t been through any significant event that would cause it to suddenly not work anymore either. Any idea on why this is happening?
Thanks!
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V12 Detect Slim
vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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