Wash G1 says empty water tank all the time and it is empry. | Dyson Community
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As the title says, 2 nd use and keeps saying empty water tank, there is a thread on the forum, but it is marked as ‘solved’ but no solution except to contact support. Support is only available when I am at work.

Must I return and get a refund?

 

Hi @Username7,

Welcome to the Dyson Community - we’re sorry to hear about the experience you’re having with your machine.

As you’ve mentioned, per our previous response, to resolve this you will need to speak directly with the Dyson Customer Care team in your region. Our experts will be able to capture all the relevant details, walk you through some simple troubleshooting checks to diagnose the cause of the issue, and then run you through your options for resolution. This isn’t something we can help with via the Dyson Community forum.

You can find the contact information for Dyson Australia here.

Thanks Jack, 

Is there no document on the troubleshooting?

Its hard to call during business hours as I work and wont have the G1 with me.

I think I will just call and arrange a return as it is less than 45 days.

Hi @Username7,

You can find our online troubleshooting for the Dyson WashG1™️ wet cleaner here.

If you find you need further support resolving the issue after running through these steps, we would need you to speak directly with the team as there won’t be anything further we can do to support online.

Hope this helps!

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