General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

1,042 Posts
2,239 Replies

JackDyson Community Manager

The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

700110

1 month ago

JackDyson Community Manager

published in General discussion

Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces:https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.htmlHave you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

7036

9 months ago

DaniNew Member

asked in General discussion

Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please?I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance. (Moderation Edit - Tags Added/Title Updated)

421255

1 year ago

Anonymous

published in General discussion

Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

4054

1 year ago

CordlessVacuumGuideNovice Member

published in General discussion

Comparing Dyson Models V7, V8, V10, V11, Outsize, Omni Glide, Micro, V12 Detect, and V15 DetectSPOTLIGHTED POST

I read this post in the forums a few days back» And it mainly discusses the differences between the V6 and the V15 based on product specifications. As someone doing this for a living, I feel that there’s more nuance in comparing vacuums rather than just relying on manufacturer specifications.For example, the post states that the run time of the V10 to V15 models is 60 minutes, which isn’t entirely accurate since the newer models use newer battery technology that runs further.The V10, for instance, exceeded the 60 minute run time claim, but with the crevice tool. Stick a nozzle and that number goes down to around 41+ minutes give or take.The V15 Detect ran for more than 80 minutes during my tests with the laser slim roller, and over 56 minutes with the standard nozzle in the lowest setting.Power difference between the V8 and V10 isn’t as signifcant as the numbers suggest and this is backed up with the cleaning experiments.I’ve tested all these products extensively » And here’s a post o

101892

1 year ago

EaglesGold Level Contributor

published in General discussion

Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀(Edited by moderator – Tags added)

816042

1 year ago

StuartStuart - Dyson

published in General discussion

The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners.Dyson V15 DetectOur most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean.It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types. Both are suitable for cleaning both carpeted and hard floors. Dyson V15 DetectDyson V12 Detect SlimOur most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a dee

18930

2 years ago

JackDyson Community Manager

published in General discussion

Dyson WashG1™ wet cleaner vs. a traditional mopNews

Traditionally, cleaning your hard floors with a mop and bucket used to be an arduous task.But the Dyson WashG1™ – our first dedicated wet floor cleaner – offers powerful, hygienic floor washing. It really does wash away the dirt conventional mops smear around, using clean water from start to finish.It powerfully tackles spills, debris, hair and tough dried-on stains, and automatically divides wet and dry waste into separate containers for hygienic disposal – so you don’t touch the dirt.And the self-cleaning cycle automatically flushes the machine after use to prevent the build up of dirt and debris. Learn more

5700

7 months ago

JackDyson Community Manager

published in General discussion

Improve your sleep with a clean mattressTips - floorcare

We spend almost a third of our lives in bed, but studies show that we don’t regularly clean our mattresses. Spring is a good time for this!Follow these tips for proper mattress cleaning with Dyson technology. Thoroughly clean the mattress surface Thoroughly clean the mattress surfaceRemove all bedding. Attach the Mini Motorised, Hair screw or Mattress tool to your Dyson cordless vacuum to remove dust, dirt, and allergens from the mattress surface. Use slow, repeated passes if needed.Choose the right vacuum mode Choose the right vacuum modeUse the Max or Boost mode on your Dyson cordless vacuum with the Fabric and mattress tool attached to make the most of your mattress cleaning. Higher suction power helps your vacuum draw out dust and allergens from deeper down. Clean hard-to-reach areas Clean hard-to-reach areasClean harder-to-reach areas like around the edges of the mattress, in any crevices, and around all seams with your Dyson cordless vacuum’s Crevice tool. Learn more Find out mor

3510

7 months ago

BernieNovice Member

asked in General discussion

Cordless V10 Absolute - Power cutting in/out - Any ideas?

Dyson V10 Absolute cutting out after approx 10 secs, the machine stops then can re pull the trigger,it starts and then stops again after approx 10 secs again, the bin has been cleaned out and the filter has been cleaned even though there are no filter or blockage lights on, there are 3 blue lights on indicating full charge. I have been on the troubleshooting guide as recommended which is going to order me a replacement battery, I don’t think this is the issue but will see when it arrives. Anyone out there have any ideas. (Moderation Edit - Tags Added)

2591642

1 year ago

FKae86Novice Member

asked in General discussion

Vacuum V15 keeps turning off several times

Hi,I have my V15 for less than a year. In the past weeks it started to switch off every time I use it.After few seconds it turns off, it does this 3 or 4 times and then it works just fine.I clean the filter regulartly, it looks very clean. I also fully cleaned the dust bin. Nothing really helps.I don’t think its a problem with the filter and not the battery either since its quite new.There are no error messages on the display. What to do next. I don’t really want to buy a new battery or filter to find out that it doesn’t fix the problem.

1928929

2 months ago

TGL86Rookie Member

asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

202223

1 month ago

yaronkadRookie Member

asked in General discussion

Cordless V11 torque head - Starts spinning, then stops

Hi,I have a V11 cordless vacuum. The bar in the torque head starts spinning for a second and then stops.This happens when the vacuum is on eco or auto mode. When I switch to boost the bar keeps spinning.Any suggestions on what is wrong and how to fix it?Thanks in advance,Yaron (Edited by moderator – Title amended)

2124419

1 year ago

Anthony77Novice Member

published in General discussion

Dyson DC35 Battery Life / DiagnosticsSPOTLIGHTED POST

Hi All, Dyson DC35 Multifloor Battery lasting no longer than 30 seconds before flashing light and cutting outBought new battery charged till light went out on charger before use but after initial use same problemCheck battery with multi meter showing 20.8 volts Plug into charger again 20 minutes later light goes out on charger battery shows 21.9 volts and lasts just about 30 seconds again. I understand that once the light on the charger goes out the battery should be fully charged but to charge a battery is normally a minimum of 4 hours So do I have a battery problem or charger problem I know its not a blockage I have run the machine completely stripped downI would be most grateful for any help or advice Thank you Peterisn't tech wonderful when it works (Moderation Edit - Category Updated)

435218

1 year ago

MikekallNovice Member

asked in General discussion

Uninstalling the Gen5 Detect Wall Dock

Hi, I have a Gen5 Detect Absolute stick vac and wish to move the wall dock. How do I uncouple the wall dock from the back panel without breaking it. It is the type that slides down and clicks in.Thanks, Mike

1663418

6 months ago

ThefamilyNovice Member

asked in General discussion

Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house (Edited by moderator – Title amended and Tags added)

105217

2 years ago

v11OutsizeNovice Member

asked in General discussion

Has the Cordless v11 Outsize Been Discontinued?

I am trying to find a new brush and/or motorhead for my Dyson V11 Outsize vacuum and almost everything is out of stock on the web site for this model. I have called support and no one can tell me when it will be re-stocked and I feel like maybe this model is discontinued? I have only had it a little over two years and I love it but it is not picking much up and if these parts are no longer being made, I will need to look into getting another vacuum which is really disappointing. I hope there is good news for me in the Dyson Community 🙂 Thanks!

484917

1 year ago

LokiBronze Level Contributor

asked in General discussion

Is there a stand for Dyson V15 Detect Absolute + ?

A good stand for Dyson V15 Detect Absolute +? Perhaps someone has had some experience with one and can recommend?

260316

1 year ago

pato_londresNovice Member

asked in General discussion

How can I find accessories which are compatible with my Dyson cordless stick vacuum cleaner?

Which Dyson models is the soft dusting brush and flexible hose compatible with? Ideally we want to use with a cordless stick vacuum https://www.dyson.co.uk/support/journey/tools/912697-01 (Moderation edit - title updated)

92315

1 year ago

LG123Novice Member

asked in General discussion

Is my Cordless V10 Cyclone trigger broken? (Video Link Included)

Power is cutting out while the trigger is pulled. No warning lights are flashing, and the battery indicates a full charge. I purchased this vacuum less than a year ago for my wife, so it should still be under warranty.Here’s a video that might explain the problem better:https://drive.google.com/file/d/1GTcyTryoeiBoL-Oc1M8kFVJroQOg6Oeh/view?usp=share_link

380515

10 months ago

RichardB2040New Member

asked in General discussion

Recycle your old Dyson vacuum for £100 back - return shipping label not sent

Purchased 5th May 2024 a V15 Detect which had the £100 offer Recycle your old Dyson vacuum for £100 back. Machine has arrived with all of the usual emails and My.Dyson account etc. I have not received any emails about how to return my old Dyson (which is on the list of accepted models). I have checked my spam/junk folder and nothing. That’s the suggestion on this threadThere is a 14 day period to do this so I’m raising it here as that’s a short term to return something if the automated email system isn’t working. Please contact me directly so we can resolve this before the 14 days expires

70814

6 months ago

AndykayyRookie Member

asked in General discussion

Gen5 Outsize wheels - snapped off

I’m wondering if other users have experienced issues with the GEN five outsize wheels breaking off. Both of my machines (One for Home, and one in my small office have experienced both wheels snapping off, and both machines are only two months old.Apparently, Dyson is out of motorhead to replace the faulty parts.

134614

3 months ago